Dear @Arjun Dangi,

We hope this message finds you well.

Kindly consider using the following custom CSS snippet to address the issue:

.elementor-widget-theme-etheme_account .et_b-tabs-wrapper {
    overflow: auto;
}

For guidance on the optimal placement of custom CSS code, please refer to our documentation at the following link:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme Team

Dear @umer,

Thank you for reaching out.

The widget in question is designed to dynamically display categories and their subcategories (when viewed on a parent category page). If you prefer to manually define the list of categories to be displayed, you may select an alternative “Source Data” option, such as displaying categories by ID.

Should you have any further questions or require additional assistance, please provide more detailed information, including the URL of the page where the widget is not displaying correctly. For privacy and security, you are welcome to share such details via the private area.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Marian Tanasie,

We hope this message finds you well.

We have tested the quantity discounts feature on one of your products, and it appears to be functioning correctly. A video demonstrating the test has been uploaded to the private area for your reference.

If you are still experiencing any issues, we kindly ask that you provide us with further details or a video of the issue from your side so we can assist you more effectively.

Kind regards,
Jack Richardson
The 8Theme’s Team

Dear @Hassan,

We hope this message finds you well.

We would like to inform you that we are currently continuing to work on improving the speed performance of our theme. However, if you would prefer to begin testing it on your website, we have provided a URL containing the latest archive files. Please note that these files are not yet fully finalized, but they are available for testing purposes should you wish to proceed.

Thank you for your understanding and continued support.

Best regards,
The 8Theme Team

Dear @Rok,

We hope this message finds you well.

It appears that an additional element is being displayed on your website, which is likely coming from one of the plugins you are currently using. By default, all elements that appear within the hover area are styled uniformly according to the theme’s design.

Since this particular element serves only as a notice, you may choose to hide it by adding the following custom CSS snippet to your Theme Options under Theme Custom CSS:

body .etheme-product-grid-item .footer-inner > .wlr-product-message {
    display: none !important;
}

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @dsprinting,

Thank you for reaching out to us.

We have reviewed the issue you reported and found that the products on the mentioned page were created using an additional plugin, specifically “Easy Pricing Tables.” When we attempt to add a product from your original Shop page -> Single product, the cart functions correctly and displays the added item. However, when adding a custom product – such as those created using pricing tables on your custom shop page – the cart remains empty.

In this case, we kindly suggest testing whether the issue persists when using a default WordPress theme, such as Storefront. This will help determine whether the problem is related to our theme or the plugin itself. If the issue occurs only with our theme, please provide us with the results of your testing. You may also attach a video to help us better understand the issue.

If the problem is not theme-related, we recommend contacting the support team for the plugin you are using, as our support is limited to issues directly related to our themes.

Thank you for your understanding and for adhering to our support guidelines.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Benz
Please, check next reply -> https://www.8theme.com/topic/the-mobile-panel-sometimes-disappear-when-i-move-to-another-page/#post-442103.
Kind regards, Jack Richardson
The 8theme’s team

Dear @Tlp,

We kindly recommend that you test the product display using the default WooCommerce widget instead of the one provided by our theme. This will help determine whether the issue is related to our theme or originates from WooCommerce itself.

Additionally, we have noticed that there are numerous overridden files in your child theme. However, the account access you provided does not allow us to review the specific changes made. In order to assist you more effectively, we kindly ask you to verify the behavior using the default widget and share the results of your testing with us.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Raquel,

We hope this message finds you well.

Could you kindly provide us with the URL of your website using private content? This will allow us to review the type of Header Builder you are currently using and determine whether it is possible to disable the AJAX search functionality while retaining the default option.

Additionally, if you prefer, you may submit your request directly through our task board at the following link: https://www.8theme.com/roadmap/.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Marian Tanasie,

We hope this message finds you well.

We have activated the review feature for one of the products, as shown in the following screenshot: https://prnt.sc/mR7I7S83_Eyg. As a result, the reviews are now visible: https://prnt.sc/BW_3uwGqIadw.

We kindly recommend reviewing the WooCommerce documentation for guidance on enabling product reviews globally or, alternatively, manually activating them for selected products as needed.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Saad Khondaker,

We hope this message finds you well.

We would like to inform you that the current access permissions provided to us are limited and do not allow us to make the necessary edits directly on your website. Therefore, we have attached the updated file for your review and kindly ask that you re-upload it on your end.

If the issue persists, we kindly request that you share the URL of the specific product(s) where the error occurs. Additionally, we would appreciate it if you could grant us the appropriate access to enable us to make the required file modifications directly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear @gdd,

Thank you for reaching out.

We would like to inform you that the Advanced Header Sticky feature currently does not support multiple header conditions. As a result, it is not possible to create multiple advanced headers, since only one can be applied across all pages.

If you wish to implement different headers and corresponding sticky headers, we recommend using the XStore Builders feature. You can find a helpful video tutorial here:
https://www.8theme.com/documentation/xstore/video-tutotials/xstore-header-builder-on-elementor/

This tool allows you to combine various layout settings from the basic header with custom content for sticky headers, offering greater flexibility in design.

In the meantime, we will review the current plugin behavior to prevent the incorrect display of multiple headers.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @Fernando,

We hope this message finds you well.

Kindly download the theme and core plugin archive from the link provided in the private content section.

We would greatly appreciate it if you could test them at your earliest convenience. However, please ensure that you create full backups of your site before proceeding with the installation.

Additionally, we would be grateful if you could inform us whether there is any noticeable improvement in CPU and RAM usage following the update.

Please, clear your log file before testing new archive.

Thank you for your cooperation and support.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Denurade,

We hope this message finds you well.

We would like to inform you that the product images are still being displayed in full size and have not yet been regenerated. We kindly suggest trying the following plugin to address the issue:
https://wordpress.org/plugins/force-regenerate-thumbnails/

After installing and running the plugin, please check to see if the images display correctly.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Youcef
Check the screenshot -> https://prnt.sc/uRXxV6BRp320.
Kind regards, Jack Richardson
The 8theme’s team