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Unable to upload photos to Media Library

This topic has 9 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Jack Richardson

vulcansg

Participant

June 24, 2015 at 04:34

Hi Guys,

I need some help here, for some reason I’m unable to add new photos into the media library.

It says ” failed to write to disk”

Thanks!
Roz

Please, contact administrator
for this information.

#71172 Copied

8 Answers

Stan Russell

Participant

June 24, 2015 at 10:15

Hello,

unfortunately we can not log into your Dashboard using credentials you provided us with. Please check them.
In addition please temporary switch to any default WordPress theme and try to add new photos into the media library.

Regards,
Stan Russell.

#71231 Copied

vulcansg

Participant

June 24, 2015 at 13:50

Hi Stan,

My apologies please find below details for my login credentials.

Thanks,
Roz

Please, contact administrator
for this information.

#71312 Copied

Jack Richardson

Support staff

June 24, 2015 at 14:20

Hello @vulcansg,

I’ve uploaded an image to media library without any problems, please see the screenshot:
http://storage1.static.itmages.com/i/15/0624/h_1435151728_4127695_adfa69651d.png

If you are still experiencing the problem with image uploading then describe in more details how we can replicate it from our side.

Best regards,
Jack Richardson.

#71334 Copied

vulcansg

Participant

June 24, 2015 at 14:55

Hi Stan,

That’s odd, yes I saw the photo you have uploaded, was thinking where did the photo come from. haha

Kindly view attached image for the error (http://prntscr.com/7krhvl)

Regards,
Roz

#71348 Copied

Jack Richardson

Support staff

June 24, 2015 at 15:09

Hello Roz,

I saved one image from your media library and then tried to upload it and got the error you talked about. In this case you need contact your hosting provider support and ask them to check disk free space and directories/files permissions.

Best regards,
Jack Richardson.

#71357 Copied

Jack Richardson

Support staff

June 24, 2015 at 15:16

Hello Roz,

In addition to my previous post I see that you are using old version of WordPress.
We recommend you to update it to the latest version.
Please Note: before you update WordPress make a full backup of your site including database.

Best regards,
Jack Richardson.

#71360 Copied

vulcansg

Participant

June 24, 2015 at 18:37

Hi Jack,

Thanks for reminding me to backup my site before updating, what is the best way to backup my site.

I have checked with my hosting company, my disk space is indeed full. I have rectify the storage problem and I am now able to upload images 🙂

Regards,
Roz

#71403 Copied

Jack Richardson

Support staff

June 24, 2015 at 18:57

Hello Roz,

Please read the WordPress article regarding the backup https://codex.wordpress.org/WordPress_Backups

Best regards,
Jack Richardson.

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