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Viewing 30 posts - 15,901 through 15,930 (of 16,091 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2014 at 09:47

    Hello @MasterSky,

    You have old theme version (2.0), which is not compatible with new WP version. That’s why you have to upgrade theme to it’s latest version – 2.2. Please read section in our documentation about how to upgrade before upgrading: https://www.8theme.com/demo/docs/legenda/#!/upgrade.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2014 at 09:07

    Hello,

    You have to wait. Technical support responds within 48 hours after application receipt.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2014 at 08:52

    Hello,

    Please provide us with FTP and wp-admin credentials. We’ll fix the issue and then will tell you what changes we have made.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2014 at 08:28

    Hello,

    You’ve got new file for registration form, which by default has captcha and will be included in new theme release. So you need not to worry about updating the theme.

    We’ve added the “Enter the Code below” label.

    Regarding the question about mobile menu modification – this is additional customization and it’s paid service.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2014 at 08:01

    Hello,

    The text of this page you can change in Theme Options -> Shop -> Text for empty cart.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2014 at 07:13

    Hello,

    Please provide us with FTP and wp-admin credentials and we’ll fix your issue.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2014 at 07:11

    Hello,

    Please add the following code into your custom.css to remove breadcrumbs and “return to previous page” link:

    .woocommerce-breadcrumb, #breadcrumb, .woocommerce-breadcrumb a, #breadcrumb a, .page-heading .row-fluid .span12 > .back-to {
    	display: none;
    }

    Here is the video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&list=PLMqMSqDgPNmD4uhGI1IBhr1iaEy81TMff&feature=share&index=1.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 2, 2014 at 18:32

    Hello,

    We’re sorry, but you forgot to include the link to your site.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 2, 2014 at 18:07

    Hello,

    Please provide us with wp-admin access in Private Content and we’ll check your issue.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 2, 2014 at 17:47

    Hello,

    Try to install and if you get issues with language switcher visibility let us know. We’ll help you with this.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 2, 2014 at 17:38

    Hello,

    We’ve replied in your second topic.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 2, 2014 at 14:14

    Hello,

    We’ve done some changes. Please check it now!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 2, 2014 at 11:36

    Hello,

    Does the problem persist with default theme too? If yes you should contact WooCommerce support regarding the issue. In the case if problem persists only with our theme provide us with FTP and wp-admin credentials.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2014 at 16:04

    Hello,

    This is the folder of your wordpress installation. You can get there using FTP manager or cpanel. If you still can’t find this folder provide us with FTP credentials and we’ll create custom.css for you.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2014 at 13:32

    Hello,

    Please check the problem with default theme. If problem persist with default theme too you should contact WooCommerce support.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2014 at 13:27

    Hello,

    Does the problem persist with default theme too?

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2014 at 11:05

    Hello,

    There is no any amount of time for “New product” feature. You have to manually uncheck this feature.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2014 at 09:08

    Hello @Nym,

    Could you clarify your question, please? Do you want to add left margin for logo or what?

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2014 at 08:49

    Hello,

    Please try to add the following code into your custom.css:

    .fixed-header .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li, .main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li, .main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li.et-col3{
    width: 15%;
    }

    Here is the video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&list=PLMqMSqDgPNmD4uhGI1IBhr1iaEy81TMff&feature=share&index=1.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2014 at 08:27

    Hello,

    We’ve add some code into custom.css.
    Please check it now!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2014 at 07:05

    Hello,

    We’re really glad to hear it.
    If you have any questions don’t hesitate to contact us.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2014 at 07:00

    Hello,

    You’re welcome!

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 29, 2014 at 16:12

    Hello,

    First of all we’re sorry for not correct understanding of your question.

    To accomplish this you should do the following steps:
    1) Create Static Block with desired content for the first slide of Look Book page.
    2) Edit the Look Book page, there edit Products element and in the field “Static block for the first slide of the LOOK BOOK” specify newly created static block.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 29, 2014 at 15:20

    Hello,

    1) Please add following code into your custom.css:

    @media (max-width: 979px) {
    .slide-item .product:hover .product-image-wrapper .slider-counter, .slide-item .product:hover .product-image-wrapper .small-slider-arrow, .slide-item .product:hover .product-image-wrapper .show-quickly, .products-grid .product:hover .product-image-wrapper .slider-counter, .products-grid .product:hover .product-image-wrapper .small-slider-arrow, .products-grid .product:hover .product-image-wrapper .show-quickly, .products-list .product .product-image-wrapper:hover .slider-counter, .products-list .product .product-image-wrapper:hover .small-slider-arrow, .products-list .product .product-image-wrapper:hover .show-quickly {
    display: none;
    } }

    Here is the tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&list=PLMqMSqDgPNmD4uhGI1IBhr1iaEy81TMff&feature=share&index=1.

    2) Please provide us with link or screenshot for better problem understanding.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 29, 2014 at 13:47

    Hello,

    Did you create page for registration? If yes, how is it called in German in your WP Administration panel?

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 29, 2014 at 13:32

    Hello,

    Please provide us with FTP access please in Private Content. We’ll fix your problem.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 29, 2014 at 13:16

    Hello,

    Unfortunately, sometimes it’s not possible to overwrite files from such directories as idstore/code or idstore/framework using Child theme. That’s why changes were made in original code/functions.php file. Please keep it safe before theme upgrading.

    Also add the following code into your custom.css or style.css in Child theme to display title in one line:

    .header-type-variant2 .logo, .header-type-variant6 .logo, .header-type-variant5 .logo {
    max-width: 340px;
    }

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 29, 2014 at 11:38

    Hello,

    Could you please provide us with FTP and wp-admin credentials.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 29, 2014 at 11:27

    Hello,

    Please provide us with the link to your site to check issue from our side.

    Regards,
    Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 29, 2014 at 11:17

    Hello,

    Please clarify us what link exactly you’re talking about?
    Also provide us with link to your site.

    Regards,
    Jack Richardson

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Viewing 30 posts - 15,901 through 15,930 (of 16,091 total)
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