Hello @WebLxo,

We kindly invite you to share your new ideas and suggestions on our feature request taskboards. This will allow our customers to vote on them, helping us assess the popularity and demand for each request.

You can submit your ideas here: https://www.8theme.com/roadmap/

Thank you for your contribution and continued support.

Best regards,
The 8Theme Team

Hello @artofboomerang.com,

Thank you for reaching out to us.

Regarding your inquiry about combining different data sources – such as Featured Products, On Sale items, and specific products by ID – please note that currently, our system allows only one data source per widget. Unfortunately, it is not possible to combine multiple sources within a single widget at this time.

However, your suggestion is valuable, and we believe it could be a great enhancement to our platform. We encourage you to submit your idea to our development team via our task board at the following link: https://www.8theme.com/roadmap/. This will allow our team to review and consider it for future updates.

Additionally, could you please clarify the specific issues you are experiencing while creating the mega menu? Once we have more details, we will be happy to provide you with step-by-step guidance to help you implement it successfully.

Best regards,
Jack Richardson
The 8Theme Team

Hello @LVRB
You can add one of next custom CSS solutions in your Theme Options -> Theme Custom CSS or child-theme/style.css:
1/ To make all icons same size

.sales-booster-safe-checkout fieldset img {
    aspect-ratio: 3/2;
    object-fit: contain;
    object-position: center;
}

2/ To unset the border on each image in such section

.sales-booster-safe-checkout fieldset img {
    border: none;
}

Kind regards, Jack Richardson
The 8theme’s team

Hello @Filip,

We hope this message finds you well.

We are currently in the process of debugging and investigating the root causes of the excessive CPU and resource usage on the server. Our team is working diligently to identify and resolve the issue, and we will keep you informed as soon as we have any updates or potential solutions.

In the meantime, if you come across any information or insights that might be helpful, we would greatly appreciate it if you could share them with us.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello @Lasitha851
We tested the mentioned web-site also and there are no issues. Please, check from another device and provide us a video if you still have issues.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Zg007
Please, check the solution from next reply -> https://www.8theme.com/topic/auto-scroll-issue-in-single-product-page/#post-422029.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Lasitha851,

If you would like to display a different menu in the mobile panel, you can select it here: https://prnt.sc/CEZeGPqqark6. Currently, the same menu is set for both the mobile panel and the mobile menu element in the header. Kindly review this configuration.

If you require a different setup or have additional requirements, please provide us with more details so we can assist you further.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Filip,

I hope this message finds you well.

We would greatly appreciate your assistance in investigating the source of a performance issue we have encountered. It appears that the slowdown of pages begins after applying any of filtering actions on the shop page. Our initial analysis suggests that certain scripts or wp-cron may start loading at that point and continue to affect performance across other pages as well.

Could you kindly confirm whether all actions are properly loaded and functioning as expected prior to applying any filters?

Additionally, we have observed that removing and then re-adding the Cart widget in the header seems to reset the slowdown effect. If you notice that pages are loading slowly with the Cart widget enabled, you might try temporarily removing it, saving the changes, and then re-adding it to see if this resolves the issue.

We are committed to identifying and resolving this problem, but at this stage, we have not yet determined the root cause. Your insights and support would be invaluable in helping us move forward.

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team

Hello @leveltgp
Please, check now.
Kind regards, Jack Richardson
The 8theme’s team

Hello @leveltgp
We cannot connect to the FTP access. Please, check the private content.
Kind regards, Jack Richardson
The 8theme’s team

Hello @gewoonbovenaan,

We hope this message finds you well.

We would like to inform you that no products were found in your Ajax search results. However, some custom post type items – specifically from the “Stores” post type – were successfully retrieved, as shown in the following screenshot: https://prnt.sc/O9OXkcSbKLiO.

These custom post type items appear in the Ajax search results due to customizations you have implemented, as illustrated here: https://prnt.sc/ePB6yUqbUCQy. These modifications were made using filters within your child theme, as seen in this screenshot: https://prnt.sc/1JQSmEa6ukz9.

If you would like these custom post types to also appear in the default search results page, you will need to adjust the search query accordingly.

To assist with this, we have added the following code to the functions.php file of your child theme. As a result, the search results now include the desired custom post types, as demonstrated here: https://prnt.sc/LQZUGwaee8r1.

Here is the code we implemented:

function modify_search_posts_types_in_search_results($query) {
    if ($query->is_search && !is_admin()) {
        $query->set('post_type', array('post', 'page', 'stores'));
    }
    return $query;
}
add_filter('pre_get_posts', 'modify_search_posts_types_in_search_results');

Please let us know if you have any further questions or require additional assistance.

Best regards,
The 8Theme Team

Hello @engeldeluxe,

We hope this message finds you well.

Please accept our apologies for the delayed response, as our team was out of office over the weekend.

At your earliest convenience, could you kindly provide us with an example of the full-width templates you tested within the mentioned theme, without modifying the page template? If possible, a video demonstration would be greatly appreciated, as it would help us better understand the implementation.

Once received, we will thoroughly review the solution and evaluate the feasibility of incorporating such a template.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @Dr.moh_khalefa,

We hope this message finds you well.

We have reviewed the Mega Menu editor on our end, and it appears to be functioning correctly. Please see the screenshot for your reference: https://prnt.sc/r22ZrP0ozNHM.

To assist you further, could you kindly clarify whether you are experiencing issues with a specific Mega Menu item? If so, we would appreciate it if you could provide the URL of the item in question.

Additionally, we would like to understand how you encountered the reported error. We noticed that the WooCommerce plugin, which typically logs such errors, is currently installed but not activated on your site. Furthermore, the line referenced in your log does not contain any code that would trigger the described error. For your reference, please see the following screenshot: https://prnt.sc/NFQie0lbPey5.

We look forward to your response so we can assist you more effectively.

Best regards,
The 8Theme Team

Hello @ziga32,

I hope this message finds you well.

We kindly ask for your guidance on how to correctly establish a connection using the provided access, as our recent attempts have been unsuccessful. Alternatively, when you return from your vacation and have the availability, we would greatly appreciate it if you could provide us with the correct FTP credentials or assist us in setting it up.

In the meantime, we hope you are enjoying your well-deserved time off.

Best regards,
The 8Theme Team

Hello @SM,

Thank you for your message.

Could you please confirm if you are referring to a difference between the subtotal displayed in the mini-cart and the total shown on the cart page? If so, please note that the “Subtotal” shown in the mini-cart does not include any applied coupons or discounts. This is the same subtotal that is displayed on the cart page before any discounts are calculated.

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team