Jack Richardson

Hello @anoop,

Thank you for your question. We recommend exploring the functionality of Elementor Popups, which can be triggered manually. Dynamic links can use the Popup Action to open or close a popup. Forms can use the Actions After Submit option to open or close a popup. Any element can use a unique selector (class, ID, or data-element) to manually trigger a popup when that element is clicked. You can find more information in the documentation: https://elementor.com/help/popups/#:~:text=or%20re%2Dentered.-,Control,-Popup%20Via%20Manual

Also, you can configure the My Account widget element to be displayed only under specific conditions (for logged-in customers only) and set a custom text or button widget that will call the login popup to be shown only for non-logged-in customers. Please note that these conditions may not work correctly if hard caching is enabled on your website. More information is available here: https://elementor.com/help/show-and-hide-elements-on-a-page-display-conditions/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

We have updated the rewritten templates in your child theme, but we kindly suggest you read the documentation, as it may be necessary to update the templates again if WooCommerce releases updates for the same files in the future.

We also noticed that you have the following files copied in your child theme:
xstore-child/woocommerce/emails/customer-on-hold-order.php
xstore-child/woocommerce/emails/customer-processing-order.php
These files appear to have almost no changes from the original WooCommerce versions (https://prnt.sc/Fkf68x6ze_p-). If you do not plan to modify their content, you can safely remove them from your child theme.

To compare template changes, you can use https://www.diffchecker.com/text-compare/. Simply copy the content of your file and the corresponding file from the plugins/woocommerce/ folder to see the differences.

Regarding your brand filters, it seems they were created manually or through customisation services. As we understand, you would like to prevent showing “Select brand” or similar text if an option has already been selected. For example: https://prnt.sc/Vpo8ZKJDaOaW, frontend result: https://gyazo.com/e7a778c3bf30fc92bbb7d315be9dab41.
You can try the following CSS snippet and check the result:

.filter-container select:has([selected]) option:first-child {
    display: none;
}

Concerning the YITH Badge Management issue, we see that you are now using another plugin (https://prnt.sc/Wq6XrHUQPU1d). If you need help configuring this new plugin, please refer to its documentation or contact the plugin’s support team. Kindly note that we provide support only for our own products, but we can check for compatibility issues with our theme if needed.

For speed optimisation, please review our dedicated article that covers the most important theme settings to configure:
https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/.

Finally, we kindly ask you to separate your questions into different topics in the future. This helps us provide more focused and efficient support for each request.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @hamza,

We have reviewed the issue shown in your video; however, we were unable to reproduce it on your website and the video of our test was attached above. We kindly suggest checking the issue using a different browser or device. If the problem persists, please open the browser console, capture screenshots of any errors displayed, and attach them below so that we can further investigate the source of the issue.

To open the Developer Tools:
– Chrome: Press Cmd + Option + J (Mac) or Ctrl + Shift + J (Windows, Linux, Chrome OS), or go to “View → Developer → Developer Tools” in the menu.
– Firefox: Press Cmd + Option + K (Mac) or Ctrl + Shift + K (Windows, Linux, Chrome OS), or go to “Web Development → Web Console” in the menu.
– Edge: Follow the same instructions as for Chrome.
– Safari: Go to *Safari → Preferences → Advanced*, then enable “Show Develop Menu in Menu Bar”. After that, open “Develop → Show JavaScript Console”.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @khurram virk,

Thank you for your detailed message and for explaining the situation clearly.

Regarding the IP access issue, we kindly ask you to contact your hosting provider or server administrator to verify whether your server’s firewall or security settings are blocking the IP address 182.191.121.201. It is possible that the IP has been temporarily restricted due to security rules or repeated requests. Once the IP is whitelisted, please check if the issue persists. The IP blocking configuration is not related to our theme settings but is configured on your server.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @hamza,

We have previously verified that this issue does not occur on desktop. Below, we have attached a video demonstrating that the sliders function correctly on desktop.

If you are still experiencing this issue, could you please clarify the steps required to reproduce it on our side?

Also, you can attach the video of the issue from your devices.

Best regards,
Jack Richardson
8Theme Team

Hello @GreenLion,

Could you please provide us with the correct wp-admin access, as it appears that the credentials have been modified? This will allow us to check whether any issues have been caused by the customizations in your child theme.

Additionally, regarding the outdated templates, have you reviewed the instructions on how to update the rewritten file versions to ensure they are up to date? You can find the guide here: https://developer.woocommerce.com/docs/theming/theme-development/fixing-outdated-woocommerce-templates/#how-to-update-outdated-templates

If you still require our assistance, please feel free to let us know, and we will be happy to help you update your templates in the child theme.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Cookster Creative,

Thank you for your message. We can see that you have created custom widgets correctly and styled them according to your needs. If you would like to make them AJAX-based, you can handle this on your end, as this functionality is no longer part of the theme’s provided features.

Please let us know if you need any additional guidance or clarification regarding the theme’s available options.

Best regards,
Jack Richardson
8Theme’s Team

Hello @Chinthaka Arampath,

Could you please disable the CDN on your website, as it appears that the issues are caused by its incorrect configuration? For example, some content is being cached incorrectly, and certain CDN scripts are being inserted into the header elements (see https://prnt.sc/WnM89s2RSA5r).

Best regards,
Jack Richardson
The 8Theme Team

Hello @nebcreative,

Could you please provide us with a video demonstrating the issue for better understanding, and also include the URLs of the pages where this issue still occurs for you? We have checked the slider on your homepage and found no issues, as it appears to be loading correctly.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Chinthaka Arampath,

After enabling the debug mode (https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/) on your website, we noticed several notices (https://prnt.sc/nshtwiQn74tc) that could potentially cause issues during the import process (https://prnt.sc/40Rw6ijfba83), especially if third-party plugins were installed and activated before importing the demo content.

We recommend disabling all plugins except for WooCommerce, Elementor, PRO Elements, and XStore Core. Then, please use the “Content Reset” feature in the XStore Control Panel → Import Demos (https://prnt.sc/3a-JhI0ETxf6) and re-import the desired demo content from scratch.

You may follow the procedure described above on your own. Alternatively, if you would like us to reset all content on your website and perform the re-import for you, we will be happy to assist.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @sampanis,

Upon reviewing the issue, we found that you have a third-party plugin (ShopLentor) installed for creating Product Archive, Single Product, and other templates (see: https://prnt.sc/hwntDD5GSqf_). At the same time, you are also using our built-in builders functionality for building such templates. This combination appears to cause conflicts in certain cases, such as with Ajax pagination on the shop page.

A similar situation occurs with the filters on your shop page, as they conflict with the content loaded by the plugin. This happens because you are using the Archive Products template from our theme and also keep activated builders templates from ShopLentor plugin.

The recommended solution is to either disable the mentioned plugin and check if the issue is resolved, or use the layouts for the Shop page, Single Product, etc., provided by the installed plugin with our ones from theme disabled. Currently, both template builder scripts are being loaded on the same pages, which prevents them from functioning and loading content correctly.

Could you please clarify why you installed the WooLentor plugin? It is possible that the features you intended to use from this plugin are already built into our theme and work without conflicts.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Nene,

We apologize for the delay in our response, as we have been working on a global solution.
Could you please check it now? The fix will also be included globally in the next theme update.

Best regards,
Jack Richardson
The 8Theme Team

Hello @DashDoor,

Thank you for reaching out to us.

We appreciate you providing the details regarding the critical error on your website. Based on the information you shared, it appears that the issue may be related to the CSV importer plugin and missing files in installed archive rather than the theme itself. However, we will be glad to assist you in verifying this.

Please try the following steps:
1. Access your website files via FTP or your hosting file manager.
2. Navigate to /wp-content/plugins/ and temporarily rename the folder of the CSV importer plugin (for example, rename it to “wp-ultimate-csv-importer-disabled”).
3. Once renamed, check if your website frontend becomes accessible again.
4. If the site loads correctly, the issue is confirmed to be caused by the plugin.

After confirming, you may reinstall the plugin or contact its developer for further assistance. If the problem persists even after disabling the plugin, please let us know, and we will investigate further to ensure there is no conflict with the theme. Also, attach the url of your web-site as currently we tried to login to the web-site you previously shared but access was not correct and no visible notices are displayed on the web-site.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @tnjyyk,

Thank you for providing us with the correct access. Could you please check the issue now? We have updated the PRO Elements plugin to the latest version, and the issue has been resolved.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Dominic Legare,

Unfortunately, it is not possible to create a separate custom product design using the Elementor Loop Builder. You can either apply the same design to both grid and list layouts or continue using the default product layout provided by our theme.

Best regards,
Jack Richardson
The 8Theme Team