Jack Richardson

Hello @Ole H. Lyth,

In this case, please contact your hosting provider, as there appears to be an issue on the server side or with the .htaccess file on your server. Unfortunately, without access to the WordPress admin panel, we are unable to assist you further with your request.

Best regards,
Jack Richardson
8Theme Team

Hello @chutipao,

Thank you for reaching out to us.

The XStore theme itself does not include a feature that automatically generates or manages the “robots.txt” file. This file is typically handled by WordPress core or by SEO plugins such as Yoast SEO, Rank Math, or All in One SEO. If your changes in the admin panel are not being applied, we recommend checking whether an SEO plugin or server configuration is overriding the file.

Please also ensure that the “robots.txt” file exists in your site’s root directory and that file permissions allow modifications.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @dsprinting,

Could you please provide us also a temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @martijntje,

Thank you for your question. You can change the “Related products” text using the Loco Translate plugin by locating the correct theme or plugin translation file. Please make sure you are editing the translation file for the active theme (for example, XStore or your child theme). Then, search for the “Related products” string and update it with your preferred text. After saving the translation, clear your site and browser cache to see the changes.

If you still cannot find the string, please let us know which theme version you are using and provide us temporary wp-admin access, and we will guide you further.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @drvanhoover,

We recommend using Elementor, as it offers a wider range of features and widgets that can be applied across your pages. In addition, our XStore Product Grid, List, and Carousel widgets are designed with optimal UI/UX settings and are easy to configure.
You can view examples of our Elementor-based widgets here: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

You can create any section from scratch or explore the XStudio functionality, which allows you to import various pre-designed sections with banners, sliders, icon lists, and more.
Please refer to our documentation for further details: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If you require further assistance, please share the details of your request and provide temporary wp-admin access so that we can review your settings.

Best regards,
Jack Richardson
The 8Theme Team

Dear @dsprinting,

Thank you for providing us with access. However, we have noticed that the user account associated with the provided credentials has limited permissions and cannot update themes (see: https://prnt.sc/KBjsh6tgivcR).

We kindly ask you to perform the update process on your side by following the instructions provided in our next reply: https://www.8theme.com/topic/xstore-theme-needs-updating-but-doesnt-list-an-available-update/#post-463797.

If you still require our assistance, please either update the current user’s capabilities or provide us with the correct administrator access so that we can assist you further.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Niddy,

We would like to explain our idea in more detail so that you can better understand our main point. For example, your shop page has a great design (https://prnt.sc/SmmXvlGOHfIp), and the same design is currently applied to the search results page because search results are currently shown on the Shop template (https://prnt.sc/dIJNmnxGbmtp).

However, the issue is that the posts found through the Ajax search in the header (https://prnt.sc/pEgBVmEr_knL) are not displayed on the search results page. For this reason, we suggest creating a separate template for the Search Results page (https://prnt.sc/Iuvq6MfEI4rN).

In the editor of this template, you can import the existing shop page template (https://prnt.sc/hrkBr5rwsuxp) and then make a few modifications to its content. Please refer to this video for instructions on how to import the shop template: https://gyazo.com/387d2f343c50a3d28539d74082b17a08.

Next, you can add the “Searched Products” widget (https://prnt.sc/Ty8xIqzRp5RZ). To maintain the same style, copy the “Archive Products” widget (https://prnt.sc/oKiIlWzmhMLC) and paste its styles onto the current “Searched Products” widget (https://prnt.sc/Pg-BTAEc__e8). After that, remove the “Archive Products” widget. You can also configure the widget according to your preferences, such as adjusting the number of displayed products or improving the styling.

Below that, you can add the “Searched Posts” widget (https://prnt.sc/7paR88mdNKmp). When publishing, make sure to set the Search Results condition (https://prnt.sc/tEc1vv3ahfp8). As a result, your search results page will have the same design as the original shop page (which you imported) along with the widgets added to your search template (https://gyazo.com/6fa670006df8de6a43a9d7ce6632afe5).

Regarding your question about why such a template was not included in our import, most customers use the default functionality, where results are displayed on the shop page without the need to show posts or other post types. Therefore, creating such a template—which can be done in about three minutes—does not seem logical from our perspective and is also better for optimization purposes.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @anoop,

Thank you for your message.
Unfortunately, such settings are not available at the moment, as we have not yet received similar requests from our customers.

Best regards,
The 8Theme Team

Hello @Niddy,

In our demo, we did not create a separate Search Results template, which we previously mentioned you could create (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/). If such a template is not created, only products are displayed on the ghost search results page, as it is redirected to the Shop page with a modified query to show the products found in the search request.

It may have seemed that we repeated your words, but our intention was to explain how searchable items are displayed and to outline the options available for showing different items on your search results page.

If you need our assistance in creating a custom Search Results template, please feel free to contact us, and we will be happy to help. The design of this page can also inherit (or import) the styles from your current Shop page.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Dominika,

To display the stock status on products, we have activated the corresponding option in your Archive Products widget on the Shop page: https://prnt.sc/ukfPHWvYRITF.

Regarding the waitlist functionality, our theme includes a built-in feature for this purpose. You can find more information in the documentation here: https://www.8theme.com/documentation/xstore/xstore-features/waitlist-feature/.

If you have any further questions, please feel free to submit your request.

Best regards,
Jack Richardson
The 8Theme Team

Dear @SAAD,

We previously asked you about the temporary wp-admin access but don’t see it attached in your reply.

If the issue persists after these checks, please provide us with temporary admin access or screenshots of your settings so we can investigate further.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @partha06,

As you may see, two columns cannot fit properly on small-screen devices. Therefore, you need to configure a single column for such devices. Please navigate to the Products List widget on your home page editor and enable the responsive settings for the Columns option, there you need to set the value to 1 for mobile devices: https://prnt.sc/S2UymQw6choD.

If you require our assistance, please provide temporary wp-admin access in the private content section so that we can review the issue and help you apply the necessary settings.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Andy Cooper,

Thank you for your response.

Settings of Fake Sale Popup can be saved now. Please check.

Found that the issue was caused by saving emojis. Save your locations without emoji, for example, https://prnt.sc/QHj7J6knSdy2
Also, contact your hosting provider and ask them to fix the DB field’s collation type that didn’t support all emoji. Probably it is set to utf8_general_ci.
Solution: Change the field collation type to utf8mb4_general_ci to support longer-byte emoji.

Here you can find a description of the same issue https://support.advancedcustomfields.com/forums/topic/emoji-removed-from-custom-fields/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @SAAD,

Thank you for reaching out to us.

Please note that if only two products are displayed on your shop page, it may be related to your WooCommerce settings or the configuration of your product visibility. We recommend checking the following:
1. Ensure that all products are published and not set to “Draft” or “Private.”
2. Verify that the “Shop” page is correctly assigned in “WooCommerce → Settings → Products → General”.
3. Check the number of products per page setting in “Theme Options → WooCommerce → Shop page → Shop layout”.

Regarding the variation swatches not appearing on the product archive, please make sure that the swatches feature is enabled in “Theme Options → WooCommerce → Variation Swatches”, and if you are using XStore Archive Products builder check if the Swatches item is enabled in Archive products widget on template. Also, verify that the attributes are properly configured for each product.

XStore theme documentation: https://www.8theme.com/documentation/xstore/

If the issue persists after these checks, please provide us with temporary admin access or screenshots of your settings so we can investigate further.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Olga777,

The fix can be found in the following file:
xstore/theme/functions.php, specifically in the etheme_theme_styles_after() function. You may copy the entire file or only the mentioned function to your live store files. Please ensure that the versions on your staging and live websites are the same before proceeding.

If the main issue of this topic has been resolved, kindly mark the topic as closed. Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team