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My website has been experiencing instability for the past two weeks. I have identified the following

This topic has 2 replies, 2 voices, and was last updated 3 weeks, 3 days ago ago by Alex Carter

Dr.moh_khalefa

Participant

May 19, 2025 at 17:45

I am writing to report that my website has been experiencing instability for the past two weeks. I have identified the following error message in my debug.log file, which I suspect may be related to the issue:

[19-May-2025 16:26:19 UTC] PHP Warning: Undefined array key “doing_ajax” in /home/u119901915/domains/mydoman/public_html/wp-content/themes/xstore/framework/woo.php on line 4612

This error message points to a potential problem within the woo.php file of the XStore theme on line 4612, specifically regarding an undefined array key “doing_ajax”.

Could you please investigate this issue and provide guidance on how to resolve the website instability and this PHP warning?

Thank you for your time and assistance.

Sincerely

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1 Answer

Alex Carter

Support staff

May 20, 2025 at 06:57

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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