Hello @MKGlobo Solutions,

Thank you for your message.

Please monitor the performance after implementing this step and let us know if there are any improvements or if the issue persists. We are here to assist you further in identifying and resolving the root cause.

Best Regards,
8Theme’s Team

Hello @Filip,

Thank you for your message and for confirming that everything is now working properly — we truly appreciate your feedback.

We also appreciate the additional details you’ve provided regarding the performance issue. Your observations are very helpful, and we will certainly take them into account as we continue to investigate and optimize the performance. We understand how important a smooth experience is, and we will do our best to identify and address any script-related delays that may be affecting the admin area.

Should you notice any further issues or have additional insights, please don’t hesitate to let us know.

Best Regards,
8Theme’s Team

Hello @Filip,

We hope this message finds you well.

The issue you encountered appears to be related to an outdated version of the XStore Core plugin currently installed on your website (version 5.4.14). Please note that the latest version, which includes all recent fixes, is 5.5.3.

The reason the update was not visible on your end is due to the “White Label” settings you have enabled, specifically the option shown in the following screenshot: https://prnt.sc/LLYJSO3q0k_Q.

To assist you, we have gone ahead and updated the XStore Core plugin on your website. We kindly ask you to verify whether the issue has now been resolved: https://prnt.sc/zJwLwUVHWEZz.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @velvate
Check now.
Kind regards, Jack Richardson
The 8theme’s team

Hello @regencycigaremporium,

We hope this message finds you well.

Please be informed that we thoroughly tested the issue prior to sending you the results. For your reference and assurance, we have attached a video demonstrating our testing process at the following link:

https://fex.net/s/c8yszat/n

Please, try to use another browser or device and check then.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @velvate

Thanks for sharing the temporary access. We made some improves, could you please, check now ?

Kind regards, Jack Richardson
The 8theme’s team

Hello @Olha
We suggest you to check from another device or browser. The issue is not replicated from our side on your web-site.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Olha
Provide us the correct URL for the video. Please, check the url you share before sending us.
Kind regards, Jack Richardson
The 8theme’s team

Hello @MKGlobo Solutions,

We hope this message finds you well.

We would like to inform you that the access credentials you provided appear to be incorrect. Kindly review them on your end at your earliest convenience.

Additionally, we would appreciate it if you could confirm whether you have had a chance to review the topic we previously suggested.

Thank you for your attention to these matters.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

We hope this message finds you well.

Once you have completed updating everything on your website, we kindly ask that you provide us with your feedback. This will allow us to upload the improvement, as it has not yet been included in the latest update.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @ziga32,

Thank you for your message.

We’re glad to hear that the swatches are displaying correctly on your end. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello @Filip,

Thank you for reaching out.

We would like to inform you that we are currently in the process of identifying and optimizing the more resource-intensive parts of our theme. Your request regarding the functionality of the Cart element has been duly noted and added to our task list. Once we reach this item in our development queue, we will thoroughly review its implementation and consider the necessary improvements.

For updates on our progress, we kindly invite you to follow our changelog at: https://xstore.8theme.com/update-history/

Best regards,
The 8Theme Team

Hello @ziga32,

We hope this message finds you well.

We would like to inform you that we have implemented the requested changes directly on your website. At your convenience, please review the configuration of the updated Products Grid widget and compare it with the previous version of the Products widget, as referenced in your original request.

Please note that if you choose to update the widget, the changes we have applied may be overwritten. Therefore, we kindly ask you to verify the current layout with the updated widget. If it meets your expectations, we will proceed to include these changes in our upcoming update as well.

Thank you for your attention and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @ziga32,

We hope you are enjoying your vacation.

When you have the opportunity, we kindly suggest reviewing the Products grid, list, and carousel widgets. We have recently identified a potential cause for the issue where swatches were not being displayed within these widgets.

Our development team has implemented improvements to the code directly on your web-site, and the swatches should now be visible, as shown in the following screenshot: https://prnt.sc/KDi4xwOc_KBJ.

Please feel free to configure the widget according to your preferences and verify whether the layout is now displaying correctly.

Should you have any questions or require further assistance, do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Plethora,

We hope this message finds you well.

As we have not yet received administrator access for the requested account, we are unable to directly investigate the issue. However, to help you resolve the problem with the cart content not displaying correctly, please follow the steps outlined below:

1. Log in to your WordPress dashboard and open the WP Rocket settings.
2. Navigate to the “File Optimization” section -> CSS files and configure the settings as shown in the following screenshot: https://prnt.sc/NZc5lSZ3e-7r
3. Please ensure the following code is excluded from optimization:

/wp-content/themes/xstore/css/woocommerce-all.css
/wp-content/themes/xstore/css/modules/builders/elementor/(.*).css  
/wp-content/themes/xstore/css/elementor-all-widgets.min.css  
.et-icon

Should you require further assistance, we kindly ask that you provide us with the appropriate administrator access so we can examine the issue directly on your website.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team