Jack Richardson

Hello @Lani,

If you would like to modify the title on single posts only, you can use the following custom CSS:

.single-post .page-heading.bc-type-left h1.title {  
    font-family: 'Inter', sans-serif;  
    font-size: 20px;  
    line-height: 2;  
}

Regarding the modification of items displayed in single post breadcrumbs, there are currently no built-in options to adjust this area. However, if you could clarify which parts you would like to remove or modify, we would be happy to suggest some custom CSS solutions. For example, if you would like to remove the “Home” item and the following arrow, you can use the snippet below:

.single-post .page-heading .breadcrumbs a:first-child, .single-post .page-heading .breadcrumbs a:first-child + .delimeter {  
    display: none;  
}

Custom CSS locations: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Edwin,

Thank you for providing us with the correct access. We have set the dropdown menu items to white color in the Header Builder of the XStore Builders panel (more information: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

You can view the result here: https://prnt.sc/jt6BUTDwEoNM

Best regards,
Jack Richardson
The 8Theme Team

Hello Support Team,

Thank you for contacting us.

The recommended PHP version for XStore and WooCommerce is PHP 8.1 or higher, and as you are currently using the 8.2.x it is good. We also recommend ensuring that your WordPress installation, theme, and all plugins are updated to their latest versions. To enhance the loading speed of your shop, contact, and product/category pages, please consider the following steps:

1. Enable and properly configure caching with WP Rocket (including browser caching, file optimization, and lazy loading).
2. Optimize your images using a plugin such as Smush, Imagify or any other.
3. Disable any unnecessary plugins that may affect performance.
4. Use a Content Delivery Network (CDN) to improve global loading times.

Additionally, after testing your website’s speed from a customer’s perspective, it appears to be performing well. Could you please clarify if there are specific pages or areas where you have noticed slower performance? Kindly provide additional details with your request, as we currently do not observe any significant speed issues on your website.

Best regards,
Jack Richardson
8Theme Team

Hello @lester,

As you are currently using the default WooCommerce gutenberg widget to build the Cart page, there may be some issues related to locked widgets that are restricted by WooCommerce code. A similar request has already been posted on their official support forum: https://wordpress.org/support/topic/how-to-unlock-blocks-in-cart-and-checkout-page/.

We recommend that you contact their support team if you wish to continue using the Gutenberg functionality. Alternatively, you may try our more customizable and UI/UX-optimized Cart and Checkout page builders: https://www.8theme.com/documentation/xstore/xstore-builders/.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Dominic Legare,

Thank you for your message and for sharing your custom code and CSS solution. We truly appreciate the time and effort you have taken to contribute your work, as it may indeed be helpful for other developers in the community.

Your implementation looks well structured and demonstrates a clear understanding of how to extend the theme’s functionality using hooks and custom styling.

Thank you again for your valuable input and for being an active part of our community.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Zeal Evince,

You currently have the “Coming Soon” mode enabled on your website (https://prnt.sc/v2M9s73noTAG), which restricts access to the shop page for visitors who are not logged in. To make your store publicly accessible, please set it to “Live” in “WooCommerce → Settings → Site Visibility”.

For more information, please refer to the official documentation: https://woocommerce.com/document/configuring-woocommerce-settings/coming-soon-mode/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Zeal Evince,

Thanks for the correct credentials provided.
Please check the issue now. We have disabled the Masonry option (https://prnt.sc/2JJDtc0hTWa2) on your shop, as it is not required for your store page layout.

Kindly remember to clear the caches before checking.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Zeal Evince,

Thank you for your message. We are glad to know that the issue has been resolved successfully.

Best Regards,
8Theme’s Team

Hello @Zeal Evince,

You configured the product price suffix to display the price with a suffix, as shown here: https://prnt.sc/mceineXR0VS9. You have also configured your store so that prices already include taxes (https://prnt.sc/zulTzwtC60_V), which caused the duplicated of same prices display. We have now removed the custom variable for the suffix, and the product prices are displayed correctly: https://prnt.sc/HsI_ktneM2ok.

You can find more information about configuring WooCommerce tax settings here: https://woocommerce.com/document/setting-up-taxes-in-woocommerce/#price-display-suffix

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @george kiosses,

During our inspection, we found that your swatch attributes were created using non-Latin characters (see: https://prnt.sc/myMRx9KCBC3D, https://prnt.sc/h3xlqld8wVij).

Please recreate your attributes using Latin characters and assign them to your products. We recommend creating one test attribute first and checking the frontend to confirm that it displays properly.

Best regards,
Jack Richardson
8Theme Team

Hello @Rok,

If the sidebar is taller than the page content, a scrollbar will appear, which is visible only when hovering over the sidebar. If you would like to hide the scrollbar completely, please use the following custom CSS:

.etheme-elementor-off-canvas_content::-webkit-scrollbar,  
.etheme-elementor-off-canvas_content::-webkit-scrollbar-thumb {  
    display: none;  
}

Alternatively, if you prefer the scrollbar to remain visible at all times without requiring a hover action, please use this custom CSS:

body .etheme-elementor-off-canvas_content:not(:hover)::-webkit-scrollbar,  
body .etheme-elementor-off-canvas_content:not(:hover)::-webkit-scrollbar-thumb {  
    opacity: 1;  
    visibility: visible;  
}

For more information, regarding placing the Custom CSS please refer to the following documentation:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme Team

Hello @Flavio Roller,

We have made some basic optimizations and theme settings configurations on your website within the Theme Options and across several main pages. However, we noticed that your server response time is quite slow, even though the values in the server status appear correct (see: https://prnt.sc/svOl3RIzM5tJ). As a result, implementing any changes takes a considerable amount of time, so we kindly ask you to contact to your hosting provider to make some improves on your server to make it optimized.

Regarding the next steps, please note that the demo content is intended to demonstrate the theme’s structure, layout options, and features, helping you quickly understand how everything works. This sample data is not optimized for speed, as it typically includes high-resolution images, test pages, and placeholder products that you will eventually remove. Therefore, it is not necessary to evaluate your website’s performance at this early stage.

We kindly ask you to follow the optimization recommendations, such as installation of cache plugin and optimize your server configuration and others, described in our article, which was created specifically for our customers and includes the best suggestions for improving performance: https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/.

If you have any specific questions regarding our theme, we will be happy to assist you. However, please note that additional speed optimization falls outside the scope of our basic support, as defined by Envato’s privacy policy.

Thank you for your understanding and for respecting our support guidelines.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @dsprinting,

Please clear all caches on your website and check it again. We have updated the archive on your website (using the FTP update method: https://www.8theme.com/documentation/xstore/video-tutotials/how-to-update-rate/) to the latest version -> https://prnt.sc/kM5ZD3EYflju.

Best regards,
Jack Richardson
The 8Theme Team

Hello @DonDigital,

You may not be able to see the widget due to the conditions you have set for it: https://prnt.sc/I8av2uTaXMKH. We have temporarily disabled the XStore conditions so that you can check it now. Please also remember to clear your browser cache and the cache in your caching plugin.

Best regards,
Jack Richardson
The 8Theme Team

Hello @martijntje,

Could you please also provide temporary FTP access? We need to check the location and configuration of your translations.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards,
Jack Richardson
The 8theme’s team