Jack Richardson

Hello @chutipao,

Thank you for reaching out to us.

At the moment, XStore does not include a built-in feature that automatically assigns the product title as the Alt Text for product images. However, you can achieve this functionality by using a third-party plugin or a custom code snippet. We recommend exploring SEO or image optimization plugins that can offer automatic Alt Text generation based on product titles.

If you need further assistance or guidance on implementing this, please let us know, and we will be happy to help.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @peterk,

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello @NxtArt_ro,

We apologize for the misunderstanding regarding your request and for the delay in our response.

Since you are using the Single Product Builder in the Customizer, you need to configure the widget area of your single product layout as shown in the following example: https://prnt.sc/SaMzELbD89h5.
Example: https://gyazo.com/7e4c541567ff1afc04823b1d69ef43fc.

Please note that most of the WooCommerce widgets displayed in the sidebar on the shop page are not shown in the sidebar on the single product page, even if the same sidebar widget area is selected. This is expected behavior because most WooCommerce widgets are designed to appear only on product archive pages, as defined in the WooCommerce plugin’s code (https://prnt.sc/td2q1NASWcUu), and cannot be displayed on non-archive pages, such as single product.

If you prefer to remove this area from your single product page and keep the layout without an additional sidebar column, please set the “Sidebar type” option to “Builder element” (https://prnt.sc/ok5xZbwHyPWD) or set the sidebar position to “Without” (https://prnt.sc/fFSapjsmKtc3).

We sincerely apologize once again for any misunderstanding.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @KSP ELECTRONICS,

As we have not received temporary wp-admin access from you, we are providing the details for the correct configuration of the Countdown on the Single Product page.

Please note that the countdown will function only if the product has a sale time configured in its backend. We have also noticed that you are attempting to customize the Single Product layout using the Customizer builder, while your site is currently using the Elementor-based Single Product layout. To make any changes to the product content, please navigate to “Dashboard → XStore Builders → Single Product Builder → Elementor → Edit Template”. There, you will find the Countdown Timer widget, that you can add in your content, where you can configure the date and time values using dynamic tags by selecting “Product Countdown.” You may refer to the following link for guidance: https://prnt.sc/dqMUoLCUpnvh

For improved performance, you may also disable the Single Product Builder in your Customizer.
More information about the Single Product Builder can be found here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

If you require further assistance, please provide the correct wp-admin access, and we will be glad to help you.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rajesh Ankam,

We noticed that you requested assistance for your live website; however, the details and URL you provided refer to your staging site, where these changes have already been implemented.

Additionally, we kindly remind you not to disregard our previous request, which we have mentioned several times:

As previously mentioned (https://prnt.sc/vn2x_ArfNW1Q), please update your parent theme and move your custom code from “xstore/functions.php” to “child-theme/functions.php” or to a code snippets plugin where you can safely place your customizations -> https://www.8theme.com/topic/some-functionality-of-theme-does-not-supporting-on-website/#post-462826. Upon checking, we noticed that the code is still located in the parent theme files. Please note that any custom code in the parent theme will be lost once the theme is updated.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @peterk,

We apologize for the delay in our response, as we are currently experiencing a high volume of inquiries. We have checked the access details you provided, and they are now correct. However, we have not yet received confirmation regarding whether you created an additional backup of your store. Please note that we will remove all pages, posts, and static blocks, and—as previously confirmed—only the products, media attachments, and plugins will remain after the new installation. This means that most of your content will be deleted.

Additionally, we previously requested that you increase the values in your server requirements (https://www.8theme.com/topic/site-broken-after-theme-and-demo-install-displays-incorrectly/#post-464227), but this has not yet been addressed on your side.

We also encountered difficulties making file modifications on your server. When we attempted to activate debugging on your website by adding the wp_debug constant to the wp-config.php file, we received errors upon saving the file (attached in the private area). We kindly ask you to review your server configuration so that we can enable or disable debugging and make other necessary file modifications. Please also ensure that no HTML optimization or compression features are currently active.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Brunos,

Please try adding the following custom CSS:

.et-mobile-panel #menu-language-1 a.type-img {  
    flex-direction: column;  
}

You can view the frontend result here: https://prnt.sc/WnZ4oLLwvapk

If you would like a different layout, please provide detailed clarification along with screenshots or videos showing the desired result.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rich Kil,

We have reviewed the issue but have not yet found a solution. It appears that an error may have occurred during the product creation or database update process. We kindly suggest following the steps below:

1. Disable the Cloudflare cache, server caches, and any cache plugins installed on your staging website. Then, check if the issue persists.
2. Try removing the affected products and creating the new ones, as the current products may contain an issue that cannot be identified or fixed.

Does this issue occur with only one product, or have you noticed similar problems with other products as well? If it is an isolated case, we recommend removing the problematic items and recreating them from scratch.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mohamed Adel,

As you are using the XStore Archive Products Builder, you need to configure this type of pagination in the Archive Products widget: https://prnt.sc/RiyhnuvovMfl. To avoid any potential issues, we also recommend setting the global pagination option in Theme Options -> WooCommerce -> Shop Layout -> Pagination Type (Default): https://prnt.sc/XQu8K7Kl8yJm.

We have already configured these settings on your website, so please check the result.

Frontend result: https://gyazo.com/f287cc5da5ff89c6abe9958ac137dcac

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

We have checked the issue, and the video is displaying correctly on our side:
https://prnt.sc/W2ZSc-tlOs1O, https://gyazo.com/2646d90efbddd69165dc2c723a52912e.

Could you please clarify how we can reproduce the issue on our side, or provide an example of a product where the problem can be replicated for further investigation?

Regarding the square shape of your button, we have noticed that it currently has different padding values:
https://prnt.sc/76VDJQhnDNVh.
To make the button square, please adjust the padding values in the editor to be the same (for example, 5px, 10px, or 20px for all sides):
https://prnt.sc/4u32jwIw5zgz.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @regencycigaremporium,

We have checked the checkout page for the reported issue, but we were unable to reproduce it on our end: https://gyazo.com/af35d69c5a0ba812ba6d2108860aa36a.
If the issue persists on your side, please provide detailed steps on how we can reproduce it.

Additionally, please note that the issue might be caused by the width value set for one of the widgets in the page content (possibly in your footer) being greater than 100% in the Elementor editor. You can check this under: Elementor editor -> Widget → Advanced → Layout. Please reset this value or set it to a maximum of 100%.

2/ Please try using the following custom CSS:

@media only screen and (max-width: 1450px) {  
    .etheme-elementor-header-sticky .nav-sublist-dropdown.etheme-elementor-nav-menu--dropdown-mega {  
        max-width: calc(100vw - 17rem - 30px);  
        padding: 0 20px;  
        max-height: calc(100vh - 220px);  
        overflow: auto;  
    }  
}

Frontend result: https://prnt.sc/a5KWeHd-0PTC

For more information about adding custom CSS, please refer to:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @NxtArt_ro,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Brunos,

Please check now. We have resolved the issue related with adding additional custom CSS: https://prnt.sc/veQVlnBOhe4p. The main fix will be included in the next theme update, so the CSS we added can either be removed or kept after the update.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Tomas,

Could you please provide us with more details about the issue, including screenshots or a video? Additionally, could you let us know when the issue started—after any plugin updates, theme updates, or customizations?

Please check whether the issue persists when you temporarily disable the caching plugin on your website. If the problem remains, kindly provide temporary wp-admin access in the private content area so that we can investigate the issue further.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rich Kil,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Also, for testing purposes, please, temporary disable the CDN and server caching on your web-site and check if the issue persists.

Kind regards,
Jack Richardson
The 8theme’s team