Forum Replies Created

Viewing 30 posts - 14,671 through 14,700 (of 16,132 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 21:50

    Hello,

    The problem with sessions may be caused from server side of your hosting provider.
    If this happens you need to contact hosting provider support at first.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 19:56

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 19:41

    Hello,

    You’re welcome.
    Thank you for your kind words. We really appreciate it.

    If you have other questions you can always create a new topic.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 19:37

    Hello,

    You can change the mentioned text in the wp-content/themes/blanco/woocommerce/cart/cart-shipping.php file in line 22.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 19:36

    Hello,

    Please provide us WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 18:17

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 18:15

    Hello,

    Sorry, my fault, the correct code should be:

    h1, h2, h3, h4, h5, h6 {
      font-family: "PT Sans";
    }

    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 17:49

    Hello,

    Please specify where exactly you want to place “Add to Cart” button, provide us with WP Dashboard credentials in private content.
    Provide us with a page where you want to add the button.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 17:27

    Hello,

    Did you enable Custom CSS in Theme Options > Custom CSS and rename default.custom.css to custom.css?
    Please give us wp dashboard credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 17:24

    Hello,

    That “Read more” text is loading from Visual Composer editor. You should contact WPML support to find out how to translate VC elements.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 15:16

    Hello,

    Please add this code in custom.css file:

    .footer_block1 img {
        max-width: 100% !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 15:14

    Hello,

    You should contact Woocommerce support as this is their configuration.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 14:50

    Hello,

    I’ve edited your static block “Newsletter Pop-Up”. Please clear browser cache and check it on your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 14:17

    Hello,

    The images are missed in WP Dashboard > Media > Library. I’ve uploaded an image via Media for the product “Arizona State Baseball Mat 26″ diameter” and updated it in the product editor. Now the image is shown for this product. Please check.
    Unfortunately you have to upload all images and update them on product pages or you can try this solution: http://businessbloomer.com/woocommerce-exportimport-product-featured-images/ .

    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 13:47

    Hello,

    You can update Wishlist plugin via WP Dashboard in Plugins section.
    Please try to download Ultimate VC Addons archive again: https://www.8theme.com/download-plugins/page/2/
    Soon we’ll update MasterSlider archive. Please wait a little.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 13:33

    Hello,

    Slider should be displayed for related products, but in your case it’s unavailable. The problem is caused by one of your plugins. Please disable them one by one to find it out.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 13:21

    Hello,

    You can follow this solution described in WPML article:
    https://wpml.org/2011/03/howto-display-different-widgets-per-language/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 13:15

    Hello,

    Please give us full permissions for wp dashboard panel.
    Also provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 13:09

    Hello,

    Please go to WPML > String Translation and search for the text you need:
    http://storage1.static.itmages.com/i/15/0618/h_1434629320_1253272_697890dab9.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 11:30

    Hello,

    Our developers are working on this bug and it’ll be fixed in short time. It requires few days for the update.

    Thank you for your patience and understanding.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 11:27

    Hello,

    Unfortunately it can’t be done for related products. But you can show upsell products in the sidebar of single product pages. Go to Theme Options > Single Product Page > Location of upsell products > select “Sidebar”. Then go to Products > edit a product and add Up-Sells in “Linked Products” section. You can read more here: http://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 11:11

    Hello,

    Please provide us with WP Dashboard credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 11:07

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 10:27

    Hello,

    Go to WP Dashboard > Static Blocks > edit your footer block.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 10:24

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 10:22

    Hello,

    I’ve renamed default.custom.css to custom.css in the directory wp-content/themes/legenda and added the previously mentioned code in this file.
    Please clear browser cache and check Checkout page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 09:25

    Hello,

    As I see captcha code is shown for contact form:
    http://storage2.static.itmages.com/i/15/0618/h_1434615850_1262154_234d1f6ac9.png
    Please clarify your issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 09:22

    Hello,

    You’re using old plugins versions. Please update them. You can download the plugins here:
    https://www.8theme.com/download-plugins/
    Also update Woocommerce to the latest version.
    Concerning the font issue, you can add this code in custom.css file for meanwhile:

    h1, h2, h3, h4, h5, h6 {
      font-family: "PT+Sans";
    }

    We’ll fix this bug in the nearest update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 09:15

    Hello,

    Languages files should be placed in the child theme folder woopress-child. Theme files should be located in wp-content/themes/woopress/languages and the plugins translation files are in the directory wp-content/languages/plugins.

    There are 2 pages for plugins download. Please check the second page https://www.8theme.com/download-plugins/page/2/ and you’ll find Visual Composer archive there.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 18, 2015 at 09:10

    Hello,

    Try to use this code:

    h1, h2, h3, h4, h5, h6 {
     font-family: "Open Sans" !important;
    }

    Best regards,
    Jack Richardson.

  • 1 2 3 489 490 491 536 537 538
    Viewing 14,700 results - 14,671 through 14,700 (of 16,132 total)
Viewing 30 posts - 14,671 through 14,700 (of 16,132 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.