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Problem with the whole theme!! - by mothpre

This topic has 7 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Jack Richardson

mothpre

Participant

June 18, 2015 at 02:00

I don’t understand this theme I keep working on it and a new mistake appears every time. As I told you before I have been working on this for a year since I bought it, I stop for a while and when I come back everything is wrong.

Can I trust being online on a theme that always shows up new errors and problems? I think it will make me loose clients instead of winning them. Good looking theme but what’s wrong back there.

THE PROBLEM

I was translating the theme I did it after correcting everything updating, etc as always, all the things I have to do to correct a mistake on this theme.

I finish translating the them was working great – I stop working for a week,today I came back today and a HUGE Mistake is there I can’t even access wordpress.

Does it have live on its own or what is going on with it – I would like to have some help on this I am getting really frustrated with this situation and I have invested a lot of time and energy on it. I would like to have a functional website without having to come to you everyday because of this problems.

:/

Thanks in advance for your help

Please, contact administrator
for this information.

#70145 Copied

6 Answers

mothpre

Participant

June 18, 2015 at 08:12

Here is the link to the website

Please, contact administrator
for this information.

#70162 Copied

Eva Kemp

Support staff

June 18, 2015 at 10:09

Hello,

You used incorrect username, it’s mcshopadmin instead of mcshopadmon.
Please try to log in to wp-admin panel again. Please be more attentive when typing.
Please clarify your issues with the theme with more details. Please be more specific.

Regards,
Eva Kemp.

#70204 Copied

mothpre

Participant

June 18, 2015 at 18:10

Hi Eva

I’m sorry but I am not able to confirm the right username since there is a general error, I confirm it when I type it but I am not able to because it doesn’t load the WordPress admin or log-in page: Here is what it looks like for me: http://uploadpie.com/vN5mx

Is it different for you? – Can you tell me what does it looks for you, what should I do?

Thanks for your advice and attention, willing for your answer.

Mothpre

#70326 Copied

Eva Kemp

Support staff

June 18, 2015 at 18:33

Hello,

WP admin page loads fine for me:
http://storage2.static.itmages.com/i/15/0618/h_1434648553_6663269_43eac7de2d.png
Usually the errors that you got are related to hosting configuration. You can ask them about this issue as well.

Regards,
Eva Kemp.

#70334 Copied

mothpre

Participant

June 18, 2015 at 21:27

Thanks for your answer Eva, since it loads fine for you I tried to reload several times and it starts looking like this: http://uploadpie.com/13Xxe So I erased all the cache and cookies – Now it looks fine.

Is there any reason why this happen? I just stop working I didn’t even used the computer – Can it happen to a normal person trying to use the website?

Thanks again for your attention.

M

#70350 Copied

Jack Richardson

Support staff

June 18, 2015 at 21:50

Hello,

The problem with sessions may be caused from server side of your hosting provider.
If this happens you need to contact hosting provider support at first.

Best regards,
Jack Richardson.

#70352 Copied
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