Forum Replies Created

Viewing 30 posts - 14,431 through 14,460 (of 16,143 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 2, 2015 at 08:38

    Hello,

    I activated the plugins without any problems, no errors weren’t there.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 2, 2015 at 08:04

    Hello,

    Sorry but your query is a bit unclear.
    Could you please clarify with more details?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 2, 2015 at 08:01

    Hello,

    There is an error on your site:
    Fatal error: Allowed memory size of 125829120 bytes exhausted (tried to allocate 12288 bytes) in /home/content/p3pnexwpnas08_data01/16/2634616/html/wp-admin/includes/template.php on line 102

    You need contact your hosting provider and ask them to increase memory_limit value.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 2, 2015 at 07:57

    Hello,

    As you can see from Woocommerce documentation http://docs.woothemes.com/document/woocommerce-widgets/ this widget works only on product archives and not for product categories:

    The layered navigation widget will only appear on product archives

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 2, 2015 at 07:23

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 2, 2015 at 07:22

    Hello @poissonplume,

    So is your issue resolved?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 21:13

    Hello,

    I’ve added the following css code to custom.css:

    .header6 .logo {
    padding-left: 330px;
    }
    .header6 .shopping-cart-widget {
      display: block !important;
    }
    .top-bar span.amount {
    color: white !important;
    }

    Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 21:02

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 20:03

    Hello,

    I’ve reuploaded the plugin files. Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 17:44

    Hello,

    We can’t connect to your server via FTP.
    Please check FTP user and FTP password.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 16:16

    Hello,

    We are working on this issue and will let you know about results later.
    Take our apologies for the inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 15:48

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 15:19

    Hello,

    Your site is under maintenance mode. Please provide is with WP Dashboard credentials in private content. Also show a direct link of a page where you have issues.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 15:17

    Hello,

    You have description written in Appearance > Menus for your menu items:
    http://storage2.static.itmages.com/i/15/0701/h_1435759607_8019676_a35b061203.png
    Delete it from there.

    The issue with Advanced Carousel persists with default WordPress theme too.
    We recommend you to update all required plugins to the latest versions https://www.8theme.com/download-plugins/ . After that check that element.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 14:09

    Hello,

    When List view is selected sidebar is shown properly on our site:
    http://storage3.static.itmages.com/i/15/0701/h_1435756033_9738636_fc98b37808.png
    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 12:45

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 12:45

    Hello @Flexibilis,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 12:30

    Hello,

    I’ve hidden “O.00” price on single product pages editing the file wpsc-single_product.php in the directory wp-content/themes/blanco in line 158 and replaced the code
    <span class="onsale-price <?php echo $product_id; ?>"><?php _e('Цена', ETHEME_DOMAIN); ?>: <span class="price currentprice pricedisplay" id='product_price_<?php echo $product_id; ?>'><?php echo wpsc_the_product_price(); ?></span></span><br />
    with
    <?php if (wpsc_the_product_price() !== "0.00 Руб") : ?> <span class="onsale-price <?php echo $product_id; ?>"><?php _e('Цена', ETHEME_DOMAIN); ?>: <span class="price currentprice pricedisplay" id='product_price_<?php echo $product_id; ?>'><?php echo wpsc_the_product_price(); ?></span></span><br /><?php endif; ?>

    Please check single product pages now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 11:11

    Hello,

    You have to edit the file header-structure-*.php in the directory wp-content/themes/royal/headers (you should select the file due to the header type you’re using).
    Find the code

    <?php if(class_exists('Woocommerce') && !etheme_get_option('just_catalog') && etheme_get_option('cart_widget')): ?>
    <?php etheme_top_cart(); ?>
    <?php endif ;?>

    and replace it with this one:

    <?php if(class_exists('Woocommerce') && !etheme_get_option('just_catalog') && etheme_get_option('cart_widget') && is_user_logged_in()): ?>
    <?php etheme_top_cart(); ?>
    <?php endif ;?>

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 10:23

    Hello @Flexibilis,

    I’ve resaved the Visual Composer settings.
    Please clear browser cache and check your dashboard.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 09:56

    Hello @Flexibilis,

    The WP credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 09:43

    Hello,

    I’ve edited the code:

    .with-sidebar #products-grid.products_grid.rows-count4 .product-image img {
        max-width: 220px;
        max-height: 400px;
        width: 200px !important;
        height: 300px !important;
    }
    
    .with-sidebar #products-grid.products_grid.rows-count4 .product-image {
        height: 300px !important;
    }

    Please check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 09:38

    Hello,

    I’ve added this code in child style.css:
    .owl-carousel .autoHeight.owl-wrapper-outer {height: auto !important;}
    Please check images now.
    Regarding Checkout page the same issue persists with default WordPress theme (activate Twenty Fifteen theme and you’ll see). You need contact Woocommerce support regarding this problem.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 09:18

    Hello,

    I’ve created a button with a link on your home page:
    http://storage2.static.itmages.com/i/15/0701/h_1435738671_1322048_b2e43f11c5.png
    The link has been added successfully.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 08:26

    Hello,

    As I see your site is loading fine on mobile:
    http://storage3.static.itmages.com/i/15/0701/h_1435735448_5596574_458d7a15c6.png
    Did you check it on different mobile devices?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 08:21

    Hello,

    I’ve created a child theme for you and activated it in Appearance > Themes.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 08:15

    Hello,

    Is your browser updated to the latest version?

    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 08:01

    Hello @Flexibilis,

    I’ve reuploaded the file etheme.js. Please check your site now.
    Concerning VC plugin please provide us with WP Dashboard credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 1, 2015 at 07:57

    Hello,

    As I see now the content isn’t aligned to the left:
    http://storage3.static.itmages.com/i/15/0701/h_1435733772_8349609_3b744b9c2e.png

    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2015 at 23:03

    Hello,

    You are welcome! We are always glad to help you.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,431 through 14,460 (of 16,143 total)
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