Hello @Martin,

I hope this message finds you well.

We would like to inform you that your staging website is currently experiencing a fatal error, which is preventing us from accessing the dashboard.

Additionally, could you kindly confirm whether the issue has been resolved on your live web-site after implementing our provided code snippet?

Regarding the title display, if you wish to limit it to a few lines, you can configure the “Title Limitation Type” option by selecting “Chars Limitation” and setting the value to “0”.

Please let us know if you need any further assistance.

Best regards,
The 8Theme Team

Hello @Mina Guo
Please, check next option is disabled -> https://prnt.sc/cJBAe5lb3jkC.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Micksc62,

Thank you for contacting us and for providing a detailed explanation of the issue you are currently experiencing.

At this time, the behavior you described is not a commonly reported issue with the et-core-plugin. However, based on your observations, it is possible that certain features or background processes within the plugin may be generating a higher volume of requests than your hosting environment permits – particularly in shared hosting environments that enforce strict rate limits.

To assist you more effectively, we kindly ask you to review the following:

1. Plugin and Theme Versions:
Please ensure that you are using the latest versions of both the et-core-plugin and the XStore theme. Our updates often include performance enhancements and bug fixes that may address the issue.

2. Hosting Environment:
Shared hosting plans typically impose limitations on the number of requests allowed per minute or hour. We recommend reaching out to your hosting provider to request detailed server logs or to inquire whether they can temporarily increase the request threshold for testing purposes.

3. Optimization Recommendations:
To reduce the number of direct server requests, we suggest implementing caching (via a plugin or server-side), minimizing the use of dynamic elements, and enabling a Content Delivery Network (CDN).

To proceed with a more in-depth investigation, we kindly request the following:

– Confirmation that you are using the latest versions of the et-core-plugin and XStore theme.
– Temporary WordPress admin and FTP access (to be shared securely via the private area of our support system).
– Any relevant server logs or error messages provided by your hosting provider that may help us identify the source of the excessive requests.

Additionally, you may activate debugging mode and review the error logs while the XStore Core plugin is active to gather further insights.

We are committed to resolving this matter as promptly as possible and greatly appreciate your cooperation.

Best regards,
The 8Theme Team

Hello @shimon,

Thank you for your message.

We are glad to hear that the issue appears to be resolved. We have reviewed your site and can confirm that it is currently functioning as expected. Additionally, we have conducted a general check and did not identify any further bugs or glitches at this time.

Should you notice anything unusual or require further assistance, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello @shimon,

We kindly ask you to add the following code snippet to your child theme’s functions.php file and check if the issue is resolved:

add_filter('etheme_posts_load_more_url_history', '__return_false', 999);

Please let us know the results after applying the change.

Best regards,
The 8Theme Team

Hello @Nancy,

We hope this message finds you well.

As you are currently using the Elementor builder to create your pages, we would like to inform you that it is possible to utilize our Search Results Page Builder. You can find detailed documentation and instructions at the following link:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/

Within the page content, you may add any of the available widgets such as Searched Products, Searched Posts, and Searched Projects. Additionally, you can incorporate other Elementor widgets, including text areas, static blocks, flip boxes, and more, to further customize your search results page.

Should you require any further assistance, please do not hesitate to provide us with more details, including relevant screenshots. Kindly share your WordPress admin and FTP access credentials via the private area so we can assist you more effectively.

Furthermore, we recommend reviewing the following topic, which offers a solution for enabling search functionality for custom post types, in case this is relevant to your needs:
https://www.8theme.com/topic/is-it-possible-to-make-the-search-for-store-locator-posts/#post-413819

Best regards,
Jack Richardson
The 8Theme Team

Hello @engeldeluxe,

We hope this message finds you well.

Could you kindly perform a test using the default theme? At the moment, we are unable to identify any issues related to the request when using our theme. In order to assist you further, we would appreciate it if you could provide us with a video demonstrating how the functionality behaves with the default theme. This will help us compare the results and investigate the matter more effectively.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

Kindly add the following custom CSS to your Theme Options under Theme Custom CSS:

body .single_add_to_cart_button.button:has(+input[name=gtm4wp_product_data]) {
    margin-right: 0;
}

This adjustment addresses the extra spacing that appears next to the button, which is caused by a custom input field with the name “gtm4wp_product_data”.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Tavi,

Thank you for reaching out.

As you are using the Elementor page builder to create your single product template, we kindly recommend contacting the Woo Gift Cards support team for guidance specific to Elementor builder content.

If you have any additional questions or require further assistance, please provide us with FTP and wp-admin access via the private area so that we can investigate the issue and offer a suitable solution.

Best regards,
The 8Theme Team

Hello @engeldeluxe,

Thank you for reaching out to us.

Kindly provide a video demonstrating the issue so that we can better understand the details and assist you accordingly.

Best regards,
The 8Theme Team

Hello @parshva,

We hope this message finds you well.

Kindly try importing the required template again. The issue was caused by certain widgets being deactivated in the Elements Manager (https://elementor.com/help/element-manager/). We force activated all widgets for correct import process.

Should you encounter any further difficulties, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @tandodoan,

Thank you for reaching out.

If the issue has been resolved after disabling the mentioned plugin, you may keep it deactivated. For the pages where content was previously added using that plugin, we recommend recreating the content using our built-in elements or the default elements provided by the WPBakery plugin.

We appreciate your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Kingsley,

Thank you for reaching out.

Please note that the issue you are experiencing is not related to our theme. You can verify this by opening the video file directly in a new browser tab using the following link:
https://maisonkingsleycouture.com/wp-content/uploads/2025/07/Womens-Lime-Green-Python-Snakeskin-Jacket-With-Hood.mp4

As the video does not display correctly there either, it appears that the issue is related to the WordPress upload system or the method used to upload the media file.

We recommend checking the uploaded video on different devices to ensure compatibility and to help identify any potential issues with the upload process.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello @luzactual,

We hope this message finds you well.

We would like to inform you that the solution has been implemented using a custom CSS snippet. Kindly check and let us know if everything is working as expected.

Best regards,
The 8Theme Team

Hello @velvate,

We hope this message finds you well.

Kindly check the issue again at your convenience. The problem was caused by the custom CSS that was added to the textarea, as shown in the following screenshot: https://prnt.sc/rOmBTKSNcnCc. Please note that only shortcodes or HTML content are supported in that field.

As a workaround, you may also consider zooming out your browser window to better configure the settings. You can find instructions on how to do this here: https://support.google.com/chrome/answer/96810?hl=en&co=GENIE.Platform%3DDesktop.

Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team