Jack Richardson

Hello @Esavera,

Please ensure that your website’s contact form is configured according to the documentation provided at https://contactform7.com/docs/. If you have verified that everything is set up correctly but still require our assistance, kindly provide temporary wp-admin access. Before sharing, please double-check that the credentials are accurate.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Brunos,

Our theme includes a basic cookie banner that meets standard requirements. However, if you would like to use a more advanced cookie banner with additional customization options, it may be useful to consider a separate plugin for this purpose.

Thank you for your understanding and for sharing your ideas, which we will review and consider for future implementation with our development team.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Denise,

We highly recommend using only one page builder, as using multiple builders may cause conflicts and make additional assets load on each page. If you are using the XStore Elementor Products Grid widget on mentioned page, please note that it includes a column setting that allows you to specify the number of columns for different devices. You can set the value to one column for mobile devices.

If you require our assistance, please provide temporary WP-Admin access and the URL of the page where you are experiencing the issue.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Dominic Legare,

The Theme Custom CSS settings in our theme provides several dedicated sections for adding CSS that targets specific responsive devices, such as Global CSS, 992px+, less than 480px, and others. We recommend reviewing these sections to better understand how they work.

The Additional CSS section is a built-in WordPress feature that offers a single global area for adding custom CSS. If you need to apply styles specifically for devices with a width of 992px or more, you will need to manually include the appropriate media query wrapper for your styles. You can find more information here: https://developer.mozilla.org/en-US/docs/Web/CSS/Guides/Media_queries/Using#targeting_media_features.

You can use any of those areas based on your needs in customizations.

Please note that our theme does not include built-in caching for styles. However, you may enable the “Remove query strings from static resources” option under Theme Options -> Speed Optimization to improve performance.

If you have any suggestions or feature requests to enhance our theme, please submit them on our taskboard at https://www.8theme.com/roadmap/. We review requests based on customer votes and popularity.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Esavera,

Thank you for your request.

1/2/ If you are using the Contact Form 7 plugin and need to configure it, please refer to the plugin’s documentation: https://contactform7.com/docs/. Please note that we provide support only for our own projects.

3/ If you are using the built-in Email Builder from our theme, no additional email configuration is required. You should set up your email settings in WooCommerce as described here: https://woocommerce.com/document/configuring-woocommerce-settings/emails/. These settings will be automatically applied to the templates you create in the builder.

4/ The choice of email address is up to you. You may use any existing email address or create a new one, for example, yourwebsite-admin@gmail.com.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Denise,

Please note that according to Envato’s support policy, additional customization is beyond the scope of our basic support. Therefore, we are unable to provide full customization for each of your requests. However, we can guide you on possible solutions that you can implement.

Regarding your question about the product attributes layout in the single product tabs:

1. If you would like to achieve the following style: https://prnt.sc/ohVrUI-Kdy3c
You can use the following custom CSS:

table.shop_attributes th,  
   table.shop_attributes td {  
       display: inline-block;  
   }

If you would also like to remove the lines between the attributes (https://prnt.sc/h2iaiBBQxw3V), please add the following snippet to the previous one:

table.shop_attributes {
       --separator-style: none;
   }

To decrease the spacing between items, you can add this CSS along with the above:

table.shop_attributes {
       --items-v-gap: 5px;
   }

4. You can further customize the layout according to your needs. However, please note that it is difficult for us to assist without a clear understanding of your specific requirements, and such customization is not included in our support policy. Thank you for your understanding.

Additionally, we were unable to check the issue from your logged-in account, as the credentials you previously provided are no longer valid.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Omar Quddam,

We will check on our local website to determine whether the product arrangement issue is a global bug or limited to specific product category pages. Could you please provide the URL where the product hover feature appears? We have reviewed several category pages and the main shop page but did not find any products with a carousel hover.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Ian,

We have carefully tested the issue and analyzed the JavaScript script from the mentioned plugin. The VAT field is displayed based on specific conditions (see: https://prnt.sc/JhXR1TrJGlwN). For example, when the following condition is met (https://prnt.sc/4gN6_JJYVLGW), the field is triggered to appear. If the company name is set with some value according to the condition in their script, the field is displayed (https://gyazo.com/3cd13d7e60a3fb605f77c18f5fac4393). However, in the page editor, you may still see the field displayed because the plugin does not load its script there to hide or show the field dynamically.

If you have any further questions regarding this plugin, we recommend contacting the plugin’s support team directly, as we provide support only for our own products. Thank you for your understanding.

Regarding your question about the field not appearing in our XStore Checkout Page Elementor widget, as previously mentioned, our widget may not include some default hooks required for additional customization from 3rd-party plugins. Therefore, the plugin may need to use default hooks or filters to load or modify the checkout form content.

If you wish to use this plugin, you may either:
– Use the default WooCommerce Checkout shortcode [woocommerce_checkout] instead of our widget,
– Use the default WooCommerce Checkout page widget (as you are already doing on your page: https://prnt.sc/vzsdtFiSilGH), or
– Contact the plugin author to request details on how to force-load their custom fields and scripts within our XStore Checkout widget.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Omar Quddam,

Could you please let us know if there is an option to temporarily disable your CDN caching? If so, please, temporary disable the caching so we could check the changes. We are currently testing some changes, but we do not see any updates on your website. Even after disabling the Shop Builder, the default layout does not load, and the builder template still appears.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Ian,

We have not yet been able to identify the source of the issue. Could you please let us know which plugin you installed to make these modifications? Are you testing the same website as we are (as attached in the private content)? We have checked both the backend and frontend, but even after multiple refreshes, the field in question did not appear: https://prnt.sc/Cq7z_qeRiZBj.

Please note: If you are using a custom plugin, we could not guarantee full compatibility with our theme, we recommend contacting its developer and asking them to improve the custom field insertion action to ensure it functions correctly when the Checkout page is refreshed.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ian,

We kindly ask you to provide us with a video or screenshots to help us better understand your request. During our testing, the VAT field was visible both in the editor (https://prnt.sc/prJ0AfxAjuAq) and on the frontend (https://prnt.sc/eRwATPm64xx1).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Omar Quddam,

1. Please note that there is no built-in functionality to reorder products as you shared on your video. It is possible that you are using an additional plugin for this purpose, which may not be fully compatible with the Archive Products Builder. Kindly provide us with temporary wp-admin access so that we can review your settings, as well as the URLs of the frontend and backend pages where you configure your products, in order to check the results.

2. We also need to review your backend settings, as some translations may have been configured incorrectly.

3. To add custom statuses, you will need to either implement additional customization or install a plugin that provides this functionality. For example:
https://woocommerce.com/products/custom-order-status/
https://wordpress.org/plugins/custom-order-statuses-woocommerce/
or another suitable option of your choice.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Sahil,

We would like to ask if you are still experiencing this issue. We have checked your website, and the footer appears to be displayed correctly without any broken styles (please refer to the private content).

Best regards,
Jack Richardson
The 8Theme Team

Hello @Kmoe,

Thanks for the clearification of your request.

We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken.

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help—hope you can make use of it shortly.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Kmoe,

If you would like this filter to appear in your sidebar, please use the “Product Categories” widget under “Dashboard → Appearance → Widgets”, and configure it as shown here: https://prnt.sc/PDu1bJ-KlgUV.

If you require different settings or custom placement, kindly provide us with additional details, including screenshots or videos.

Best regards,
Jack Richardson
The 8Theme’s Team