Hello @MAHDAR,

We hope this message finds you well.

We have thoroughly investigated the issue you reported. Unfortunately, we were unable to identify a definitive solution at this time. As a result, we recommend keeping the Ajax option disabled in the Theme Options to ensure proper functionality across both languages.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello @Micksc62,

We hope this message finds you well.

It is possible that your server may have experienced a bot attack, which could have compromised some of your files. To address this, we kindly recommend that you completely remove the XStore Core plugin and reinstall it using the XStore Control Panel via the Plugins Installer.

At present, we have tested your website and are pleased to inform you that it is loading correctly, without any redirections or performance issues.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @CuteVirus,

Thank you for reaching out.

Regarding the issue with the blurred images, it appears that this may be related to the configuration settings of your Swatches plugin. This plugin includes an option to define the image size for product variations. Currently, the variation images are being displayed at a smaller resolution than the original, which is likely causing the blurriness.

Since you are using a custom plugin for swatches, we kindly recommend reviewing its settings. Please ensure that custom images have been uploaded for each variation and that the image sizes are set appropriately. For your reference, we found a related discussion on the WooCommerce support forum that may be helpful: https://wordpress.org/support/topic/woocommerce-variation-images-blurry/

As for your question regarding the color of the scroll progress bar, this can be adjusted within the widget settings. To do so, please navigate to your homepage in the Elementor editor, select the Scroll Progress widget, and review the available customization options.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @MAHDAR,

We kindly ask you to deactivate the AJAX “Add to Cart” option (https://prnt.sc/r2cDYpTdDRg1) and then review the result.

Please note that in the Storefront theme, this feature is disabled globaly on the single product page to ensure that the add-on pricing functions correctly. Additionally, third-party plugins may conflict with this option, so it may be necessary to keep it disabled to maintain better compatibility.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello @artofboomerang.com,

Thank you very much for sharing your ideas with us. We sincerely appreciate your input and will certainly take your suggestions into consideration as we continue developing new videos to highlight our features.

You may find numerous tutorials and videos online demonstrating how to work with the Elementor page builder. The mega menu content is created in the same way as any other page or post using Elementor, making it easy to customize and manage.

Should you have any further questions or suggestions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Micksc62,

Thank you for reaching out.

Based on the information provided in your log, it appears that the issue is related to your cPanel configuration. We recommend contacting your hosting provider to assist with resolving this matter.

For your reference, please review the following articles which may help clarify the issue:

– https://support.cpanel.net/hc/en-us/articles/1500010949202-403-error-Cannot-serve-directory-No-matching-DirectoryIndex
– https://wordpress.org/support/topic/autoindexerror-no-matching-directoryindex/

Additionally, the website you shared is currently not loading and is displaying a 524 error on our end.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Kamil,

We hope this message finds you well.

Upon reviewing your website, we noticed that you are currently using the WooCommerce Gutenberg Cart block on your cart page (please refer to the screenshot: https://prnt.sc/OLRFGnZKMDRa). Kindly note that this particular widget is not developed by our theme.

To further investigate the issue, we recommend testing it with a default WordPress theme such as Storefront. This will help determine whether the issue is theme-related.

As a potential solution, you may consider one of the following options:

– Activate the Storefront theme temporarily and check if the issue persists.
– Recreate the Cart page using the default WooCommerce shortcode [woocommerce_cart].
– Alternatively, you can utilize our built-in functionality to create the Cart page using the Elementor page builder. For detailed guidance, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-cart-page-builder-with-elementor/.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @OnlyCBD
Could you please, update us with the latest wp-admin and FTP access to your web-site so we could check the issue in details.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Acrdev,

We kindly request that you review the following conversation: https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-451160.

We have previously received a similar inquiry and have conducted various tests, identifying the primary sources of high CPU usage as well as potential solutions.

We would greatly appreciate it if you could take the time to examine the discussion in detail.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello @Kestutis,

We hope this message finds you well.

We would like to inform you that recent updates to our theme have included several enhancements aimed at improving CPU usage. However, if you are still experiencing performance issues, particularly with the loading of category pages, you may consider disabling certain features to evaluate their impact.

For instance, we have disabled the merging of JavaScript files on the frontend by adding the following snippet to the child theme’s functions.php file:

add_filter('etheme_elementor_force_load_global_assets', function($value, $in_preview) {
    return $in_preview;
}, 10, 2);

Additionally, we noticed that most of the options under Theme Options → Speed Optimization are currently inactive (please refer to the screenshot: https://prnt.sc/dmCpS36QfzVK). To enhance performance, we have applied the following settings: https://prnt.sc/WKMRZwL04XLc.

Following these adjustments, we observed improved results in the speed test for the specified URL. We encourage you to test the performance on your end as well.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Yusuf
Connect with your hosting provider and give us the correct access. At this time we have next errors “Error: Could not connect to server” by connecting using the access you attached.
The 8theme’s team

Hello @Darin Philip,

Thank you for providing the details.

Could you kindly share with us the URL of the product where you are attempting to implement the price changes? At the moment, we observe that the price appears the same in the main area and the correct pricing is displayed in the discount section (original price is 9, and the sale price is 9-1=8 for each discount type). Please refer to the following screenshot for clarification: https://prnt.sc/HD7JmBf1FdH1.

We kindly ask you to review the discount settings in the Booster plugin to ensure everything is configured correctly.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Siddharth
Please, check now. We cleared the cache for mega menu list items.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Sebastian,

We hope this message finds you well.

Kindly check the issue now. We have identified a problem in our theme code following the latest optimizations, and the fix will be included in the upcoming update. Also, we implemented the solution on your web-site.

Thank you for bringing this to our attention and for helping us improve our products.

Best regards,
The 8Theme Team

Hello @Yusuf
Please, check private content. Try to connect using the shared details and attach the correct one then.
The 8theme’s team