Jack Richardson

Hello @Denise,

It would be greatly appreciated if the provided access details could be verified. We attempted to log in, but it appears that either the credentials are incorrect or a custom login URL has been configured, which was not included in your response.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Denise,

Thank you for providing the details.

If you would like to display your product attributes on the single product page as shown here: https://prnt.sc/Atw5SkHiNCjO, please use the following CSS snippet:

table.shop_attributes th,  
table.shop_attributes td {  
    display: inline-block;  
}

5/ We did not find such an issue on your website (please refer to the private content). It is possible that you are testing a custom URL or that your device has cached data. Please check the page using an incognito browser, and if the issue persists, kindly provide the URL of the page you are testing and temporary wp-admin access in the private area.

9/ If your request concerns this section (https://gyazo.com/59cb00d44914cb9b41be3ea470b63db7), you can modify it by navigating to Dashboard -> XStore Builders -> Archive Products Builder -> Elementor -> Edit Template, and locating the “Product Filters” widget to customize it as needed (https://prnt.sc/fWI3euz3hxfN).

If you would like to modify the sorting items shown here: https://prnt.sc/0UHJIAl9Ri9q, please refer to the WooCommerce documentation (https://woocommerce.com/document/custom-sorting-options-ascdesc/), as these items are part of the WooCommerce plugin (https://prnt.sc/5gD7ZArUxQqF).

In-progress items from your attached file:
1/ If you wish to remove the following button: https://prnt.sc/QIITLVDjIlSc, you can use the following custom CSS:

.xstore-wishlist-action .add_to_cart_button {  
    display: none;  
}

Add the following CSS to improve the layout after removing the add-to-cart button

.xstore-wishlist-action .actions-buttons {  
    gap: 20px;  
}  
.xstore-wishlist-action .date-added {  
    white-space: nowrap;  
}

1.2/ If you would like to remove the following button: https://prnt.sc/J6ZFPmyj3Obv, please use this custom CSS:

.xstore-wishlist-form .add-all-products {  
    display: none;  
}

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @ziga32,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Brunos,

Unfortunately, no. Since your translated content differs from the original, you will need to manually identify the modifications and apply them to your translated page, as these changes are not automatically updated from the original version.

Best regards,
The 8Theme Team

Hello @tus,

Thank you for the details. After reviewing the errors you shared, we did not find anything that could cause the settings loading issue.

Could you please check whether the issue persists when using another device? You might also try testing it on one of your colleague’s devices. As mentioned previously, we were unable to reproduce the issue on our side, which suggests that the error when loading settings may be related to your device’s browser configuration, such as disabled JavaScript (https://learn.microsoft.com/en-us/microsoft-edge/devtools/javascript/disable) or other browser settings not related to the theme used on your website.

Additionally, could you please clarify how this issue appeared on your website? As we understand, you have been using our theme on this store for a long time without any issues. It’s possible that a recent plugin update or customization may have caused these errors. Please provide more details so we can assist you further.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @montse,

Thank you for your message. We appreciate the information you have provided. Since you have already deactivated other plugins and checked the WooCommerce settings, we recommend also verifying the email configuration on your server to ensure that it allows sending and receiving emails correctly.

Please let us know once you have checked this, or if you need any further assistance from our side.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @tus,

To enable Safari Developer Tools:
1. Open Safari on your Mac.
2. Click “Safari” in the menu bar, then select “Settings” (or “Preferences”).
3. Go to the “Advanced” tab.
4. Check the box labeled “Show features for web developers” at the bottom.

To open Chrome Developer Tools, you may do one of the following:
1. Right-click on a page and select “Inspect”. This will display the HTML code for the selected element.
2. At the top of the browser window, select “View > Developer > Developer Tools”.

For more information, please visit: https://support.google.com/campaignmanager/answer/2828688?hl=en

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @montse,

Could you please let us know what recent actions were taken on your website before this issue occurred? For example, did you update any plugins or make any customizations?

According to the WooCommerce logs, we have noticed multiple critical errors originating from the Google Listings and Ads plugin (https://prnt.sc/1EkFpvnA1573). We recommend temporarily disabling this plugin and providing us with more details about how the issue appeared and what actions were performed on your website prior to its occurrence.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @esi,

Our previous response was correct. Please find additional details below.

If you have the All categories value in Data source of Spotlight categories widget, then when you view a product category page, the Spotlight Categories widget displays the categories (that is, the items belonging to the same taxonomy as the page you are currently viewing). Please refer to screenshot 01 in the private area.

However, when you are on a product tag archive page, the widget loads the product tag taxonomies instead. Since the thumbnail functionality is not available for product tags in the backend settings, placeholder images appear for each tag in the Spotlight Categories widget when you are on a product tag archive page.

To resolve this issue, you can set the Data Source option to “Include IDs” and then select the product categories you would like to display in the widget. This way, the selected categories with their thumbnails will appear correctly on any product archive page.

Example:
Widget settings – https://prnt.sc/p4nl3Jezk2MS
Frontend result – https://prnt.sc/zCQSD_hXDnCu

Please check now, as we have configured these settings on your website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Denise,

You can translate these strings using the Loco Translate plugin by locating the corresponding strings in the XStore Core plugin. Alternatively, you can apply the following CSS snippet as a solution:

td.xstore-compare-excerpt:first-child {
    font-size: 0;
}

td.xstore-compare-excerpt:first-child:before {
    content: 'Vergelijker';
    font-size: 16px;
}

Best regards,
Jack Richardson
The 8Theme Team

Hello @Denise,

3/ If you would like to hide the currency symbol as shown here: https://prnt.sc/8DgD5em-yoqW, please use the following custom CSS:

.woocommerce-Price-currencySymbol {
    display: none;
}

Additionally, it is recommended to add the following PHP snippet to your child-theme/functions.php file or to any code snippets plugin you are using. This will ensure that the currency symbol is not displayed in all areas where a specific price display structure is used:

add_filter('woocommerce_currency_symbol', '__return_empty_string');

Frontend example: https://prnt.sc/5W9zv-nqC6gg

4/ 5/ 9/ No files are attached in your reply. Please upload your screenshots or files to a file-sharing service such as https://fex.net/ and provide the download link in the private area. Also, please provide temporary and correct wp-admin access in the private area so that we can check your settings.

6/ If you are using the XStore Posts Archive Builder with our widgets, you can disable URL modifications after ajax loading posts by adding the following filter to your child theme’s functions.php file:

add_filter('etheme_posts_load_more_url_history', '__return_false', 999);

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @partha06,

There are no prebuilt pages on our demo as you mentioned. The links you see were added only as examples of possible design options. If you would like to create such pages, you can create custom pages and add the corresponding links to your menu or footer content.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @chkoumaniotis,

The issue with the search forms not being displayed was caused by your custom CSS: https://prnt.sc/Sj9_KuueZ2Fh. We have temporarily removed the custom CSS, so you can now check the issue: https://prnt.sc/1DtN9nLYHN3C.

If you would like to hide a specific form on a particular page, please update your custom CSS by adding the page ID class, which you can find using the web inspector in your browser’s developer tools: https://prnt.sc/ByfvROTdJLtG. For example:
.page-id-20 .elementor-widget-container form {display: none}

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rajesh Ankam,

We have made changes directly in the xstore/framework/woo.php file, as you are not using a child theme that would allow us to place the mentioned function in xstore-child/functions.php.

Please note that this fix cannot be added through any code snippets plugin, as such modifications can only be located in the child theme folder. Keep in mind that any changes you also made to the parent theme will be lost after a theme update. Therefore, we highly recommend migrating your custom code to a child theme as previously mentioned.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Denise,

1. The issue with missing content on your website may be caused by automatic backups or server-related problems. We kindly suggest contacting your hosting provider to check this matter on their side, as it is more likely related to their services as it could be caused by our theme. Additionally, if other developers besides you are working on your website, they might have made such modifications.

2. You can either create several texts with comma separators, for different conditions or install an additional plugin that allows displaying content based on customer geolocation. Another option is to use a plugin that provides shortcodes for displaying content according to customer location. Please note that this functionality is not built into our theme. However, if you would like to see it included in a future update, we recommend submitting your request here: https://www.8theme.com/roadmap/, where we will review its popularity based on customer votes.

3. If you wish to remove the euro sign from the top-bar area of your header, please go to Dashboard -> XStore Builders -> Header Builder -> Elementor and edit the template. There, you will find the header content and can click on the relevant widget to edit the text (example: https://prnt.sc/SFNDv8xHcbdX).

4. Unfortunately, without screenshots or videos, it is difficult for us to understand your request. We kindly ask you to attach screenshots and additional details for each next questions so that we can better understand your issue and provide appropriate solutions. If your request concerns modifications to Single Product Tabs, please refer to the WooCommerce documentation for instructions on customizing titles, removing tabs, and other related details: https://woocommerce.com/document/editing-product-data-tabs/.
To modify the size or font of these tabs, open Dashboard -> XStore Builders -> Single Product -> Go to Builder (Elementor) and locate the Single Product Tabs widget for editing (https://prnt.sc/wSLx5qpBv6ht).
If you would like to adjust the size of the inner content, you can use the following custom CSS in the Single Product Tabs widget under the Advanced section (https://gyazo.com/1ee9bf50d4f112f45adb07565162fdc9):

selector .woocommerce-tabs .panel {  
    font-size: 10px;  
}

5. Based on our understanding (as it is difficult to determine without screenshots), you may be referring to the issue of the header overlapping the content (https://prnt.sc/hxeL9SyxvIfs). If this is correct, please disable the header overlap setting by navigating to Dashboard -> XStore Builders -> Header -> Elementor -> Edit Template (https://prnt.sc/fdXCpvG9Tysc). Since you are using a single header template, you will also need to adjust the spacing on your homepage (because as we see there is no need to use the header overlap option on your web-site layout) in the first section under Advanced tab -> Layout (https://prnt.sc/cXmFMZt3RU3x).

6. As your Blog page is based on the default template, the available options can be found under Theme Options -> Blog -> Blog Layout (https://prnt.sc/1NECt_v1FyUS). There, you can set the pagination type to Lazy Loading (infinite scroll) or “More” button. If you would like more customization options for your blog pages, we recommend exploring our Posts Archive Builder (https://prnt.sc/X1E7W5AoyzVc). You can use one of the available widgets to display posts in various designs and layouts (https://prnt.sc/R9FaxU0nZSvu) and create multiple templates based on different conditions (https://prnt.sc/erhrNIsDddsF).

7. If you are referring to post tags on single post pages, you can remove them using the following custom CSS:

.single-tags {  
    display: none;  
}

8. To translate strings built into our theme files, you can use the Loco Translate plugin. More details can be found here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.
If you need a quick one-time per one-language solution, you can use the following CSS tweak:

.related-posts .title span {  
    font-size: 0;  
}  
.related-posts .title:has(>span):before {  
    content: 'My custom title';  
}

Frontend result: https://gyazo.com/a3b30df38a4261a9965e1a1b25aac7f5

9. If your request concerns this area (https://gyazo.com/59cb00d44914cb9b41be3ea470b63db7), you can modify it by going to Dashboard -> XStore Builders -> Archive Products Builder -> Elementor -> Edit Template and locating the “Product Filters” widget to customize it as needed (https://prnt.sc/fWI3euz3hxfN).

10. Please set the text transform option to “none” in Theme Options under Light Buttons, Dark Buttons, Active Buttons, and Bordered Buttons sections (https://prnt.sc/tKt12Tj5CllX). You can also use the following custom CSS to modify the style of buttons in posts:

body .read-more {  
    text-transform: none;  
}

11. We have already provided an answer to this point in item 5 of our response.

Useful documentation about custom CSS:
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
XStore builders: https://www.8theme.com/documentation/xstore/xstore-builders/

We have noticed that your message contains several questions. It would be best to divide them into separate topics so that multiple experts can assist you simultaneously. Additionally, please, don’t duplicate your questions in private content as such areas was created for private details only such as temporary wp-admin access or FTP details.

If you expect any issues with posting multiple topics, please, provide us a video of the issue in private content so we will check for the solution.

Best regards,
Jack Richardson
The 8Theme’s Team