Jack Richardson

Hello @Rok,

If you would like to display categories or subcategories on your shop page, please ensure that each product category has a thumbnail image assigned to it. This will allow the categories to be displayed correctly.

To add a thumbnail image, go to “Dashboard → Products → Categories”, select the desired category (https://prnt.sc/V_x91hA_fK7r), and upload the image (https://prnt.sc/lGNhoYB-3Dp2). Once this is done, the layout of your categories will appear correctly. Currently, the overlapping content occurs because some categories do not have images assigned.

Additionally, we have added the following custom CSS to prevent overlapping of category content when no image is set for certain categories:

.elementor-element .category-grid.content-inside:not(:has(img)) .categories-mask {
    padding: 25px 0 0;
    position: static;
    width: 100%;
    transform: none;
}

If a category does not have a thumbnail image, it will now display as shown here: https://prnt.sc/5qRJEiwny487.

We have also added the following PHP snippet to your “child-theme/functions.php” file to modify the default tag of the product category title:

add_filter('etheme_product_category_title_tag', function($tag) {
    return 'h2';
});

As a result, your product category titles now use the “h2” tag, as shown here: https://prnt.sc/aNNgQ_8XF-76.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Bas Kling,

To assist you in improving the spacing, please attach an example product and provide screenshots indicating which spaces you would like to reduce. This will allow us to provide you with the correct CSS classes.

Regarding the form.cart, according to WooCommerce requirements, the product attributes, variation stock and the “Add to Cart” button should be placed within a single html form tag. If you need to reduce the spacing, you can do so using custom CSS, as we provide global types of layouts that can be used on most web-sites but if you need anything more specific you can ajust your design with custom CSS.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @montse,

We did not state that we have no access, but rather that our access is limited:

We kindly ask you to check whether there are any customizations that modify the body classes or any installed plugins that might affect this behavior. As we have limited access to the dashboard, we were unable to verify this ourselves.

By “limited access,” we meant that we were unable to check whether any modifications were made in the child theme files via “Appearance → Theme File Editor” (https://prnt.sc/M2giKjNnSuUq), as this “Editor” page is not available due to restricted access for the customer account you provided. The same limitation applies to the other website you shared.

As we always strive to assist our customers, we conducted additional tests from our side to identify other possible causes of the missing body classes. In most cases, such issues are related to customizations or third-party plugins that modify the “body_classes” filter. After disabling the “iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more” plugin installed on your website, we observed that all body classes were correctly displayed on each page (https://prnt.sc/BS7gifpWUMgA). This confirms that the global CSS variables in styles are properly applied (https://prnt.sc/2Nez1-pCjtCm, https://prnt.sc/hYQb0KEUvA9v). Therefore, the issue is not related to our theme but rather to the configuration or code side of this plugin.

We recommend contacting the plugin’s support team if you wish to continue using it on your website. Their developers can assist you in adjusting the settings or implementing a global fix to prevent the removal of required classes that affect various areas of the page content independently on theme used.

For now, we have temporarily disabled this plugin and configured the mentioned section content using CSS variables (https://prnt.sc/ZqG3fckpmyYt), and it is working correctly. You can review the result on the frontend.

Please note that since the same plugin is used on your other website, the same issue is likely caused by it there as well.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @montse,

After further inspection, we found that each of your pages is missing certain default Elementor classes. One of these classes is responsible for applying global CSS variables to the page (https://prnt.sc/GCYOFD5c-fsV). When we manually add the missing class, the CSS variables are correctly applied to the elements on any page (https://prnt.sc/9a0tJHCAVYrc). However, without this class, the variables do not take effect (https://prnt.sc/pn-ZekCvypXL).

We kindly ask you to check whether there are any customizations that modify the body classes or any installed plugins that might affect this behavior. As we have limited access to the dashboard, we were unable to verify this ourselves.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Webalize it,

The issue may be caused by an outdated version of the PRO Elements plugin installed on your website as latest version is 3.34.0. Could you please provide us with temporary wp-admin access so that we can assist you in updating the plugin?

Best regards,
Jack Richardson
8Theme Team

Hello @Kmoe,

We kindly recommend that you update your theme and XStore Core plugin to the latest versions, as this issue has already been reported on our support forum and the fix was included in subsequent updates. You are currently using XStore Theme v.9.6.3 and XStore Core v.5.6.3, while the latest versions are Theme v.9.6.5 and Core Plugin v.5.6.5.

If the issue persists after completing the update, please provide us with temporary FTP access so that we can check the files on your server. With the current WordPress admin access, our ability to review the necessary files is limited, and we cannot confirm whether the fix has been applied.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Bas Kling,

We have tested the same situation for excerpt field on product using the default theme, and below are the detailed results of the mentioned request:

1. We created custom content with a paragraph and a heading (https://gyazo.com/841ede5bbcd3182625a0dcce46271612). Indeed, when switching between the Visual and Code tabs, the same issue occurs, as the paragraph tags are removed.
2. In the Visual Editor, we added a list with items for testing purposes (https://gyazo.com/1ba91870d815609e5a8489386da41009).
3. We checked the frontend, and any line without a tag is recognized as a paragraph, so such lines are automatically wrapped in a “p” tag (https://prnt.sc/3kfr6L9pVKR6).
4. The same modification applies to excerpts or any other content added in the WordPress editor when using our XStore theme (https://prnt.sc/tCQeQD6NYxXx).

Based on the above, please do not worry about the absence of paragraph tags in these areas. However, regarding the specific section within the tabs, there is an issue where empty lines are not wrapped in paragraph tags as in previous excerpt area. We have already implemented a fix in our files, and this improvement will be included in the next theme update. Additionally, we have added the improves in same files on your web-site and also the following lines were added to your “child-theme/functions.php” file:

add_filter( 'etheme_single_product_tab_content', 'wpautop' );
add_filter( 'etheme_single_product_custom_tab_01_content_filter', 'wpautop' );

Please note that we recreated the same content on our local website (https://prnt.sc/lW8Bon-AgxSj), and the solution implemented in “child-theme/functions.php” (https://prnt.sc/Uh4Zwd657m_N) worked successfully on the single product frontend for Single product custom tab content (https://prnt.sc/h7XZO1OMFgrc). However, we still do not see any changes on your website, which might be caused by the use of a CDN. We kindly ask you to clear the caches and check again. If the issue persists, please temporarily disable the CDN so that we can recheck the situation.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Atip,

We have confirmed that the swipe actions are functioning correctly, video of our tests was attached above. However, due to the specific slide effect of current slider, the behavior may appear unusual. Please note that each slide is swiped correctly once the corresponding action is performed on our and your device.

We recommend either adding navigation buttons (arrows) to improve the UI/UX of your website slider or changing the slide animation settings as described here: https://www.sliderrevolution.com/manual/setting-slide-transition-animations/.

Kindly try implementing one of these options and check the results. If you would like our assistance, we will be happy to help once you confirm that we can proceed with these improvements on your slider.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Atip,

We have reviewed your inquiry and would like to inform you that such notices are common in WebKit browsers and should be fixed in browser code (https://github.com/mdn/browser-compat-data/issues/19052#issuecomment-2607842055) or by removing such properties from styles of slides. As you can see, these are only warnings and not errors, so there is no need for concern.

Regarding your main question about the swipe function not working on your mobile device, based on our tests and the video you provided, it appears to be functioning correctly with the overlay slides effect. If you would like to improve its behavior, you may either adjust the slide transition effects or add arrow navigation (https://www.sliderrevolution.com/manual/activate-and-configure-arrow-navigation/) on mobile devices to make it easier for customers to navigate between slides.

Could you please confirm whether this issue also occurs with the slider on our demo site, or if it is only happening locally?

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @ziga32,

Thank you for your understanding. We require some additional time to investigate the issue and determine whether a global solution is possible. Please be assured that we will update you as soon as a solution is found.

In the meantime, you may keep the current setup or temporarily disable the AJAX search feature. This will redirect customers to the search results page, where they can refine their search terms if no items are found.

Sorry for delay in answering.

Best regards,
Jack Richardson
The 8Theme Team

Hello @montse,

Please check the requested post now. It appears that there was an issue with the global CSS variables from Elementor not being saved and not affecting the elements on the frontend. We have manually set the color for your elements (see: https://gyazo.com/af172044646978ec3d995c5855640cc4), and the correct styles are now applied on the frontend (tested in both logged-in and incognito browsers): https://prnt.sc/t05gHH1VPFqr.

Kindly verify this from your side. As your website uses a CDN, please either temporarily disable it or clear the CDN cache files as well.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @ziga32,

Everything is working correctly, as shown in the following screenshot: https://prnt.sc/-pouY7KLbzPO.

Please note that, as we can see from the screenshots, you are searching for the phrase “Metuljček kostum” However, none of your products contain this exact phrase. There is a product (as an example) named “Otroški kostum Mini Metuljček,” which includes these words but not consecutively.

We have confirmed that our AJAX search displays items regardless of the position of the searchable words, while on the search results page, the position of the words affects the results.

We have already forwarded this task for further review and will provide you with feedback as soon as we have a solution.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Atip,

We have checked the issue on our devices but were unable to reproduce the bug on our side. Could you please provide us with a video showing the issue from your end so that we can better understand how to recreate it? Additionally, please test the issue on other devices and browsers (including incognito to prevent caching). If the problem persists, kindly include the details of the browsers and devices used for your tests.

A video of our test has been attached in the private area.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Tomas,

Thank you for your message. We appreciate the update and are glad to hear that you have identified the root cause of the issue. If you need any other assistance, feel free to submit your questions on our support forum.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Esavera,

After reviewing the configuration of the contact form on your website, we found that the value for the “To” recipient field is set to “admin@test.com” (https://prnt.sc/yEnXoo6RDwRJ). As a result, you will not receive any emails because they are being sent to that address.

We have attached the documentation link that explains each field in detail: https://contactform7.com/setting-up-mail/. We recommend updating the recipient email address to the correct one you wish to use and then testing the form again.

Additionally, you can find more configuration options here: https://contactform7.com/setting-up-mail/#to-field. These settings can be adjusted according to your website’s requirements (https://prnt.sc/ZKuY701-T1td).

Best regards,
Jack Richardson
The 8Theme’s Team