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Viewing 30 posts - 14,011 through 14,040 (of 16,147 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:51

    Hello,

    To enable Visual Composer editor for portfolio projects go to WP Dashboard > Visual Composer > Settings > Content Types and mark all content types.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:49

    Hello,

    I’ve changed Woocommerce settings for images as described in our documentation https://www.8theme.com/demo/docs/royal/#!/woocommerce and regenerated thumbnails with the help of plugin http://wordpress.org/plugins/regenerate-thumbnails/ .
    Please clear browser cache and check your image now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:44

    Hello,

    Please add this code in custom.css:

    .menu-icon {
      display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:39

    Hello,

    You need to recreate footer as described in our documentation:
    https://www.8theme.com/demo/docs/royal/#!/9_footer

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:29

    Hello,

    You can translate that text in the file wp-content/themes/royal/framework/theme-functions.php in lines 3178 and 816.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:25

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:23

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.
    Also clarify step by step how we can replicate the issue.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:21

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:20

    Hello,

    1. You’re using old plugins versions. Please update them. You can download the latest versions here:
    https://www.8theme.com/download-plugins/

    2. I’ve enabled slider for gallery in Theme Options > Single Product Page > Enable slider for gallery images > On. Please check single product pages now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:15

    Hello,

    I’ve added this line to the code:
    @media only screen and (min-width: 960px)
    Please clear browser cache and check featured products slider now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:09

    Hello,

    Your files should be named lt_LT.po and lt_LT.mo, but not default-lt_LT.po and default-lt_LT.mo.
    Rename them and check the translation after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 17:07

    Hello,

    You didn’t tick “Used for variations” in the product settings. I’ve done this:
    http://storage2.static.itmages.com/i/15/0720/h_1437408405_9303953_7692019b98.png
    Please clear browser cache and check the product page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 16:55

    Hello,

    Please take our apologies but there are no options to make logo and menu displayed as you wish.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 16:06

    Hello,

    As I see the same problem persists when default WordPress theme is activated. You can check it yourself by switching theme in WP dashboard > Appearance > Themes.
    In this case you need to contact WPML support to analyze the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 15:25

    Hello,

    I’ve imported slider and added texture background image to your site. Please check now.
    Note if you want to change background image you can do it in WP Dashboard > Theme Options > Color scheme > Background Image.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 14:19

    Hello,

    Please take our apologies for the delay.
    Provide us with the correct FTP credentials in private content as we can’t connect with the current ones.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 12:02

    Hello,

    Try the following css code:

    .product-slider .product-slide .product-name a {
    color: black !important;
    }
    
    .product-slider .product-slide .btn-cont .button {
      background-color: #96181c !important;
    }
    
    .product-slider .product-slide .btn-cont .button:hover {
      background-color: #85070b !important;
    }
    
    .product-slider .product-slide .btn-cont a {
      color: white !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 11:02

    Hello,

    Please show us on a screenshot how you would like categories to be displayed.
    As for translation you can change the phrase “No products were found” in the /wp-content/themes/royal/woocommerce/loop/no-products-found.php file in line 16.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 10:44

    Hello,

    As I see in WP Dashboard old version of Visual Composer is activated. Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content and we will help you to update VC plugin.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 10:35

    Hello,

    I’ve retested your site via webpagetest tool and here is the result:
    http://www.webpagetest.org/result/150720_3B_JS9/1/details/ .
    As you can see there is problem with time to first byte that’s why you need to contact your hosting provider regarding this.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 10:13

    Hello,

    To make anchors you need to follow the theme documentation https://www.8theme.com/demo/docs/royal/#!/3_one_page .
    As for the buttons you described there are no such features in theme options.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 09:10

    Hello,

    I’ve checked your shop page on Windows 8 platform in Google Chrome browser and there is no problem with category displaying (see the screenshot http://storage3.static.itmages.com/i/15/0720/h_1437379502_7392385_4bcc3469a0.png ). As for the checkout font issue some plugin is causing it. Disable them one by one and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 20, 2015 at 07:32

    Hello,

    Try the following css code in custom.css:

    .blog-post .wp-picture .zoom >i {
       display: none !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 17, 2015 at 16:38

    Hello,

    You can try to use “Row HTML” element in Visual Composer editor and add your code there.
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 17, 2015 at 16:36

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 17, 2015 at 16:34

    Hello,

    We’ve sent the file to your email address. Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 17, 2015 at 16:32

    Hello,

    Upload your logo image in 8Theme Options > General > Header Settings > Logo image.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 17, 2015 at 16:29

    Hello,

    There is “Mixed Content” error on a page with https link. You can refer to these articles for the solution:
    https://managewp.com/wordpress-ssl-settings-and-how-to-resolve-mixed-content-warnings
    https://css-tricks.com/moving-to-https-on-wordpress/
    https://www.clickssl.com/blog/how-to-fix-mixed-content-warning-other-ssl-settings-in-wordpress

    Regarding “Checkout” button please provide us with FTP credentials as well.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 17, 2015 at 16:18

    Hello,

    I’ve added this code in Custm CSS block of Visual Composer editor:
    http://storage2.static.itmages.com/i/15/0717/h_1437146296_1632184_de98d12b45.png

    Please check Google map now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 17, 2015 at 16:09

    Hello,

    The issue has been fixed.
    Please clear browser cache and check the map now.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,011 through 14,040 (of 16,147 total)
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