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Topic: Problem installing visual composer

Tagged: Visual Composer

orlyr21

Participant

July 12, 2015 1:24 am

Trying to install the updated version of WPBakery Visual Composer v4.6 but keep getting this error when trying to activate:

Plugin could not be activated because it triggered a fatal error.
Fatal error: Cannot redeclare hex2rgb() (previously declared in /hermes/bosoraweb101/b587/ipg.monthlybaitclubcom/wp-content/themes/royal/framework/theme-functions.php:5054) in /hermes/bosoraweb101/b587/ipg.monthlybaitclubcom/wp-content/plugins/js_composer/include/helpers/helpers.php on line 1169

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Stan Russell

Participant

July 13, 2015 9:37 am

Hello,

this is small Visual Composer’s bug which will be fixed in future plugin releases.
Please provide us with admin credentials for your site and we will fix this error for you.

Regards,
Stan Russell.

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orlyr21

Participant

July 18, 2015 4:24 pm

I see

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Jack Richardson

Support staff

July 20, 2015 10:44 am

Hello,

As I see in WP Dashboard old version of Visual Composer is activated. Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content and we will help you to update VC plugin.

Best regards,
Jack Richardson.

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orlyr21

Participant

July 20, 2015 10:30 pm

Ok thank you

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Stan Russell

Participant

July 21, 2015 9:01 am

Hello,

we have updated Visual Composer plugin for you.

Regards,
Stan Russell.

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