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Viewing 30 posts - 13,951 through 13,980 (of 16,147 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 13:15

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 13:13

    Hello,

    For example, the code mobile menu icon is:

    .menu-icon:before {
      content: "\f039";
      font-size: 26px;
      color: #a5a5a5;
      font-family: FontAwesome;
    }

    You can change the code \f039 for other icon. The icons can be found at this link:
    http://fontawesome.bootstrapcheatsheets.com/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 12:15

    Hello,

    Some plugin is causing the issue. Please disable 3rd-party plugins one by one to find it out.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 12:07

    Hello,

    To change products page banner go to Theme Options > Shop > Product Page Banner and upload your image.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 12:04

    Hello,

    Please provide us with your site url and show a screenshot what you want to achieve.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 12:01

    Hello,

    “500 Internal Server Error” is related to server configuration. So you have to ask your hosting provider to investigate this issue. Also the reason may be you’re lack of memory on a server. So also ask your hosting support to check it and increase memory_limit value.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 11:59

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 11:58

    Hello @MagmMe,

    As I see now your site is working fine.
    Is your issue resolved now?
    Also we recommend you to update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 11:53

    Hello,

    The map is shown now.

    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 11:36

    Hello,

    Glad the issue has been resolved.
    If there are any questions feel free to contact us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 11:35

    Hello,

    Yes, you can change the icon using this code:

    .menu-icon::before {
     content: "code_for_your_icon or path_to_image" !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 11:33

    Hello,

    Sorry, but I don’t see any issues. Could you please clarify what problem you have? Do you want to decrease header height on mobile device?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 11:30

    Hello @kybalio,

    I’ve added this code in Theme Options > Custom CSS:

    .page-heading .breadcrumbs {
      float: left
    }

    Please check breadcrumbs now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 11:20

    Hello,

    Please check if menu items are saved with default WordPress theme (Twenty Fifteen, for example). It may be caused for the reason you’ve increased the menu items limit. That’s why new items can’t be saved. Here are some explanations:
    http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-custom-menu-items-limit-in-wordpress/
    https://core.trac.wordpress.org/ticket/14134
    http://wordpress.org/support/topic/wordpress-menu-item-limit

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 08:54

    Hello,

    You have to edit images with some image editor because arrows are loading from there:
    wp-content/themes/blanco/images/slide_next.png and wp-content/themes/blanco/images/slide_prev.png.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 08:52

    Hello,

    I’ve added widgets to your Prefooter area in Appearance > Widgets.
    Please add this code in custom.css file:

    #prefooter {
      display: flex;
    }
    
    #prefooter .textwidget {
       width: 30% !important;
    }
    
    .custom-info-block.a-left, .custom-info-block.a-right {
       width: auto;
    }
    
    .icon-set-lsi_widget-2 {
       width: 50% !important;
    }

    and check prefooter on your site after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 08:02

    Hello,

    1./2. The settings for body font and main font may not be applied for Visual Composer elements as they are loading settings from the plugin. In this case you have to use css code to change styles.

    3. As you can see li class uses body font by default:
    http://storage4.static.itmages.com/i/15/0722/h_1437548255_2830474_9fd184c34a.png
    Unfortunately there are no settings for paragraph font. It uses default style from style.css file:
    http://storage2.static.itmages.com/i/15/0722/h_1437548503_8277270_877bbdf243.png and you have to change it in custom.css to your needs.

    We’ll take this bug into our attention and fix it in the next theme update.
    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 07:36

    Hello @kybalio,

    I’ve edited the file wp-content/themes/woopress/framework/theme-functions.php, switched the lines <?php etheme_breadcrumbs(); ?> and <h1 class="title"><span><?php echo et_get_the_title(); ?></span></h1> in lines 772, 773.
    Please check your breadcrumbs now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 07:34

    Hello @karlsebastion,

    You need edit the file wp-content/themes/woopress/framework/theme-functions.php, find the section “! Page heading” and switch the lines <?php etheme_breadcrumbs(); ?> and <h1 class="title"><span><?php echo et_get_the_title(); ?></span></h1> in lines 772, 773.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 07:23

    Hello,

    Please read this article how to show excerpts of your posts:
    https://www.8theme.com/blog/using-read-more-button-on-wordpress-blog/

    Please clarify if you want to remove featured image from all posts on Blog page or just from single post.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 07:15

    Hello,

    When you install a template variant it’s automatically set as front page in WP Dashboard > Settings > Reading. So after you install a template go to Settings > Reading and set your previous page as a home page and edit a template you installed in WP Dashboard > Pages section.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 22, 2015 at 06:50

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 18:36

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 17:39

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 17:37

    Hello @ahile07,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 17:36

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 17:08

    Hello,

    You provided us with an empty FTP account. Please give us permissions to view all site files.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 17:02

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 15:46

    Hello @ahile07,

    I’ve updated the theme for you.
    Please clear browser cache and check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 21, 2015 at 15:41

    Hello @ignaciofmc,

    You’re welcome.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,951 through 13,980 (of 16,147 total)
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