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Viewing 30 posts - 13,771 through 13,800 (of 16,150 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 18:25

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 15:23

    Hello,

    Please provide us with WP dashboard, FTP (FTP host, FTP user, FTP password) credentials and site link in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 15:18

    Hello,

    The email has been resent.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 14:24

    Hello,

    You can add that code in your child style.css file.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 12:34

    Hello,

    Try to use the following css code in WP Dashboard > Theme Options > Custom CSS > Global Custom CSS section:

    .header.main-header .header-logo, .header.main-header .tbs {
    display: block !important;
    }
    .header.main-header .tbs {
    margin-top: 40px !important;
    }
    .menu > li.menu-item-has-children > a:after {
    display: none !important;
    }
    .product-categories .open-this, .product-categories > li.opened > .open-this {
    background-image: none !important; 
    }

    As for the request:

    Also, is there a way to make it when you first enter the website that the sidebar menu doesnt automatically open the first category?

    you need to edit the wp-content/themes/woopress/js/etheme.js file in line 1715, comment the code:

    if($this.find('.current-cat.parent-level0, .current-cat, .current-cat-parent').length > 0) {
                $this.find('.current-cat.parent-level0, .current-cat-parent').find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();
            } else {
                $this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();
            }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 11:31

    Hello,

    I’ve added this code in CSS block in VC editor:
    http://storage3.static.itmages.com/i/15/0731/h_1438338680_6012498_b99e96bedb.png

    Please check the header now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 11:26

    Hello,

    You can add that code in Theme Options > Custom CSS > Global Custom CSS to affect other pages.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 11:20

    Hello,

    – The IP address has been sent to your email address. Please check.
    – I’m just opening your site and getting the same error as my colleague showed on the screenshot:
    http://storage4.static.itmages.com/i/15/0730/h_1438265010_6013908_f9c58db402.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 11:09

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 11:08

    Hello,

    You need recreate footer as described in the documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/footer

    To change logo in copyright section add your own image in “Footer Copyright” area in Appearance > Widgets:
    https://www.8theme.com/demo/docs/legenda/index.html#!/custom_widget_areas (Footer Copyrights, Footer Links).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 09:58

    Hello,

    The mentioned code was:

    .header-type-12 .header-search {
        border-left: 1px solid #f2f2f2;
        margin: 0;
        padding: 0px 20px 0px;
    }

    Please clarify is your problem solved? Can we close this topic?
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 09:45

    Hello,

    I’ve just checked your site and there are no problems with home page loading even when option “Show loader icon until site loading” is enabled. Here is the screenshot http://prntscr.com/7z5hf5
    Please clear browser cache and check the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 08:55

    Hello,

    Add this code in custom.css file:

    .st-content {
        background-image: url("https://waldanwatches.com/wp-content/uploads/2015/01/Waldan-Web-BG.jpg") !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 08:45

    Hello,

    I’ve added this code in CSS block in Visual Composer editor:
    http://storage2.static.itmages.com/i/15/0731/h_1438328697_3859759_9518f563d9.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 31, 2015 at 08:08

    Hello,

    The problem is fixed. Please check WP Dashboard now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 17:47

    Hello,

    We can connect neither to your site nor to FTP account.
    Here is the error in FileZilla:
    http://storage1.static.itmages.com/i/15/0730/h_1438274737_2099246_db0ddeb11b.png
    We tried to use different browsers to view the site but there is still the error.

    Have you asked your hosting provider about this issue?
    Please do this and show our screenshots to them. Perhaps our IP address has to be whitelisted on a server.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 17:42

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .main-footer .wpb_column.vc_column_container {
       display: inline-block;
    }

    Please check the footer now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 15:38

    Hello,

    As I see you didn’t include a link with your id:
    <a class="btn active filled medium" href="#" ><strong>CONTACTEZ-NOUS</strong></a>
    edit this code href="#" and replace # with your link and id that you created for a block in Visual Composer editor as shown in this screenshot:
    http://storage1.static.itmages.com/i/15/0729/h_1438160652_4339114_9f5c54830d.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 12:30

    Hello,

    To remove cart widget from header go to Theme Options > Header > Enable cart widget > Off.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 11:34

    Hello,

    I’ve just checked the mentioned product page and don’t see any problems with layout. Please clear browser cache and check the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 11:20

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 10:49

    Hello,

    You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 10:38

    Hello,

    2. Sorry, but this is Woocommerce configuration and you have to contact their support regarding this query.

    3. Image is also clickable. Unfortunately there is no possibility to make all product area be clickable. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 10:28

    Hello,

    The problem was you didn’t add featured image for your post. I’ve added it to this post http://www.jlparish.com/divine-by-design-blog/just-be/ . Try to share it now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 09:25

    Hello,

    You didn’t rename default.custom.css file to custom.css. Connect to your server via FTP, go to wp-content/themes/legenda directory and change file name from default.custom.css to custom.css.
    After that check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 09:09

    Hello,

    I’ve copied the file structure-3.php from the original theme to the “wp-content/themes/classico-child/headers” and “wp-content/themes/classico-child-home/headers” folders and added the code in lines 26 and 27:

    <div class="custom-share"><?php echo do_shortcode('[share]');?></div>
    <div class="custom-phone">Tel: 1-858-259-3100</div>

    Also the css code has been added in style.css file of both child directories:

    /***Header Social Icons & Phone***/
    .custom-share {
    width: 250px;
    }
    .custom-share .menu-social-icons li a i {
    color: white;
    }
    .custom-phone {
    float: left;
    margin-left: 30px;
    color: white;
    }

    Please check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 08:48

    Hello,

    To translate “Categories” text go to Appearance > Widgets and add “Woocommerce Product Categories” widget to “Shop sidebar” area and write the title in your language.

    “New” icon can be translated in the file wp-content/themes/woopress/woocommerce/loop/sale-flash.php

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 08:37

    Hello,

    I’ve added the function in child functions.php file.
    Please check breadcrumbs title now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 08:31

    Hello,

    1. Sorry, but I don’t see any thumbnails in your slider:
    http://storage1.static.itmages.com/i/15/0730/h_1438241226_8438254_4f7b123496.png
    Please provide us with a direct link where you have issues.

    2. I reloaded Portfolio page several times and didn’t get such problem. Please check it in another browser.

    3. Where can we see the issue with master slider? Please give us a direct page link.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 29, 2015 at 18:51

    Hello,

    Please clarify what code you’re using that comes with the demo.
    Show us screenshots what you’re doing for better understanding.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,771 through 13,800 (of 16,150 total)
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