Return to previous page

Topic: Facebook share not working correctly

Tagged: facebook, share

bmagallanes

Participant

July 15, 2015 6:44 pm

Facebook share works great from product detail pages, but when you try to share a blog post, the image (or logo) does not show.

http://www.jlparish.com/divine-by-design-blog/just-be/

Here is a screenshot of the facebook post:
http://tinypic.com/r/16gl8qw/8

Can you help?
Site URL: hidden
Theme version: 2.8

#75429 copied to clipboard

Like

Jack Richardson

Support staff

July 15, 2015 7:53 pm

Hello,

I’ve checked share Facebook link and logo is shown fine:
http://storage4.static.itmages.com/i/15/0715/h_1436986382_4015485_3898f7a5d2.png
Also try to clear Facebook cache and check it again:
http://www.8theme.com/blog/clearing-facebooks-share-cache/

Best regards,
Jack Richardson.

#75440 copied to clipboard

Like

bmagallanes

Participant

July 23, 2015 4:34 am

Yes, it does show correctly in the link you shared. But when you click the “Share Link” button from that step (shown here again):

http://tinypic.com/view.php?pic=24ez8m1&s=8#.VbBftRNVhBc

The logo does not transfer over to the actual facebook post here:

http://i61.tinypic.com/34fh65i.png

Please help.
Site URL: hidden

#76607 copied to clipboard

Like

Jack Richardson

Support staff

July 23, 2015 11:05 am

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#76667 copied to clipboard

Like

bmagallanes

Participant

July 29, 2015 5:46 pm

Thank you for taking a look! Sharing credentials in private message area now.
Site URL: hidden
Theme version: 2.8.1

Content is visible for topic creator and
support staff only.

#77739 copied to clipboard

Like

Jack Richardson

Support staff

July 30, 2015 10:28 am

Hello,

The problem was you didn’t add featured image for your post. I’ve added it to this post http://www.jlparish.com/divine-by-design-blog/just-be/ . Try to share it now.

Best regards,
Jack Richardson.

#77860 copied to clipboard

Like

bmagallanes

Participant

August 6, 2015 2:54 pm

Thanks for taking a look. But when shared, the image does not show on the Facebook post. Here is a screenshot from the Facebook timeline:

http://i61.tinypic.com/34fh65i.png

The image does not show on the timeline. Only a white box.

#78874 copied to clipboard

Like

Eva Kemp

Support staff

August 6, 2015 6:22 pm

Hello,

I’ve checked the share link and the post is shown in timeline:
http://storage3.static.itmages.com/i/15/0806/h_1438881684_8302600_1fda10464f.png
Try to clear Facebook cache via this tool https://developers.facebook.com/tools/debug/ and check it again.

Regards,
Eva Kemp.

#78890 copied to clipboard

Like