Hello @David,

We hope this message finds you well.

Kindly try again now. We have activated all widgets in the Elements Manager of Elementor (https://elementor.com/help/element-manager/), as it appears that some of the imported widgets were previously disabled in this panel. This was likely the cause of the error you encountered, as the widgets were globally deactivated.

Please let us know if the issue persists or if you need any further assistance.

Best regards,
The 8Theme Team

Hello @Plethora,

Thank you for reaching out to us.

Unfortunately, the customization you are requesting falls outside the scope of our basic support services. As such, we are unable to provide improvements or modifications to your code.

From our perspective, the code you have developed appears to be well-structured; however, its effectiveness may vary depending on your specific use cases.

If you require assistance with custom development, we kindly recommend submitting a request through the customization section on your account page at https://www.8theme.com/account/. For any other support-related inquiries, please feel free to open a separate topic.

We appreciate your understanding.

Best regards,
The 8Theme Team

Hello @tonis,

We would like to inform you that patch #9534597 has been successfully activated on your website. As a result, the slides list is now displaying correctly. Also, we removed the previously released patch as the latest one already contains those fixes too.

We recommend applying the same solution to @Plethora’s website and verifying the results accordingly.

Best regards,
The 8Theme Team

Hello @Deborah,

We hope this message finds you well.

To address your concern, you may disable the following option in the Mega Menu widget of your header content: https://prnt.sc/zV-uPoBmgdaX. Alternatively, you can modify the content directly within your header template to achieve the desired result.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Olha,

We hope this message finds you well.

We would like to inform you that your blog page is currently utilizing the Archive Posts Builder, which functions similarly to the Archive Products Builder (please refer to the following documentation for more details: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

If you wish to apply the same layout to other pages, such as post tags or categories, you will need to adjust the display conditions of the corresponding template accordingly.

Alternatively, you may choose to remove the template from the Archive Posts Builder. This will allow you to configure your blog page using the Customizer settings. Please note that Customizer settings will not be applied to pages built with the Elementor Builder.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

Please note that page testing tools utilize programmatic code, which may not always reflect the actual performance experienced on real devices. The true loading speed of your website is accurately represented when accessed from real user devices.

As long as the loading time is fast and satisfactory on the devices you are using for testing, there is no need to make any changes to the current content.

Best regards,
The 8Theme Team

Hello @Zg007,

We hope this message finds you well.

Could you kindly check whether the “One Page Menu” option is currently deactivated in the settings of your mobile menu in Header builder? You can verify this within the Customizer settings.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello @Plethora,

Thank you for reaching out.

Please note that we do not offer customization services through our support forum. However, based on the code you shared, everything appears to be functioning correctly without any noticeable issues.

To clarify, the first part of your code is responsible for adding an extra button, while the section labeled “Add robust JS in footer so it runs even for AJAX-inserted mini carts” serves a different purpose. In our opinion, this additional code is not essential.

As a suggestion, you may consider improving the URL of your custom button by using the following format:

get_permalink(wc_get_page_id('shop'))

With this URL adjustment, your button code would look like this:

function custom_widget_cart_continue_shopping() {
echo '<a href="'.get_permalink(wc_get_page_id('shop')).'" class="button btn-checkout wc-forward continue-shopping-btn">' . esc_html__( 'Continue Shopping', 'your-text-domain' ) .'</a>';
}

This will ensure that the “Continue Shopping” button redirects users to the shop page, and no additional scripts will be required for this functionality.

Please keep in mind that while we do not provide customization services, we are happy to offer suggestions to help you avoid unnecessary code on each page.

Best regards,
Jack Richardson
The 8Theme Team

Hello @MAHDAR,

Thank you for reaching out.

Please note that the Single Product Builder does not include such an element. You may, however, use the Price widget, which will display the price along with any applicable discounts for products that are on sale. Alternatively, you can enable the Sale label to appear within the Products Gallery widget.

Should you have any further questions, feel free to contact us.

Best regards,
The 8Theme Team

Hello @Acrdev,

I hope this message finds you well.

Kindly refer to the following screenshot for your reference: https://prnt.sc/R8VMuLBWoN77. Our Checkout Multistep widget includes an option within its settings that allows you to configure the location of the shipping methods. You may adjust this setting according to your specific requirements.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Kestutis,

We hope this message finds you well.

Please accept our apologies for the delayed response, as our team was out of office over the weekend.

We have tested the sticky header functionality and did not encounter any issues during our review (check private content). Could you kindly clarify the specific problem you are experiencing, as well as the pages on which it occurs?

Additionally, we assessed the performance of your category page on a desktop device, and the results were excellent—nearly 100%. You may view the performance report here: https://prnt.sc/INeRMt_fsDEw.

If there are any other issues you would like us to address, please let us know, and we will be happy to assist you further.

Best regards,
The 8Theme Team

Hello @CuteVirus

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Acrdev,

We kindly recommend updating both the XStore theme and the XStore Core plugin to their latest versions, as the issues you are experiencing may have already been addressed in our recent updates (changelog -> https://xstore.8theme.com/update-history/).

Additionally, we suggest reviewing the following topic, which outlines potential solutions for optimizing CPU usage on your website. We have encountered similar cases in the past, and the information provided there may be helpful:
https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-450885

Best regards,
The 8Theme Team

Hello @CuteVirus,

We hope this message finds you well.

Could you kindly resave any of the existing slides? This action will help to clear the cache, as the system retains cached versions of new slides during any slide creation or editing process. Once you’ve done that, please check to see if the issue persists.

If the problem remains, we would appreciate it if you could provide us with the correct wp-admin access credentials so that we can further investigate and assist you in finding a solution.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @Siddharth,

We hope this message finds you well.

We would like to inform you that your current setup includes two mega menu items, as shown in the following screenshot: https://prnt.sc/n_YFNrCaBu_f. Additionally, we have confirmed that you have successfully applied the recent patch we released (#9535053).

The mega menu list now displays the menu items created from the backend, as illustrated here: https://prnt.sc/QB_eYP2ykm9p.

Could you kindly clarify the specific issues you are currently experiencing so that we may assist you further?

Best regards,
Jack Richardson
The 8Theme Team