Jack Richardson

Hello @Webleadteam,

Please note that website performance optimization is a complex process that involves various aspects of your site, including plugin configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our XStore theme, please refer to the following example:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/ev9tp94xax?form_factor=desktop
As shown, our theme can achieve a score of 80+ on mobile and 90+ on desktop, which is an exceptional result for an e-commerce theme.

We kindly recommend reviewing the following points for your website:

– Optimize all images (use modern formats such as WebP and ensure proper compression)
– Configure a caching plugin (for example, WP Rocket)
– Ensure your server is optimized for WordPress and WooCommerce
– Minimize the use of heavy third-party plugins

All these factors have a significant impact on website speed and overall performance.

For speed optimisation, please review our dedicated article that covers the most important theme settings to configure:
https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/.

Please note that performance optimization is beyond the scope of our support, in accordance with Envato’s support policy.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @John,

Please follow the steps below:

1. Open “Dashboard → XStore Control Panel → Import Demos”.
2. Search for the demo you would like to import: https://gyazo.com/ab8d1d42ed6541f6ebb5a5fb8d8ddfcc.
3. Skip the steps for “Content Reset” and “Child Theme” as you need to attach some import templates instead of replacing the current content.
4. Install any required plugins if necessary.
5. Import the pages (if you select the “Coming Soon” template, this will be the only available option).
6. After importing, a new Home Page template will be automatically set as the Front Page. Please go to “Dashboard → Settings → Reading” and reselect your previously set Home Page as the Front Page: https://prnt.sc/OhJ1o50y8d5l.
7. In “Dashboard → Pages”, find the imported page and set the “Maintenance” template type in “Page Attributes”: https://prnt.sc/in6S-MwMHm1w.
8. Ensure that Maintenance Mode is active in “XStore Control Panel → Maintenance Mode”: https://prnt.sc/OCfJsqUWp47S.

Please note that the template you requested was built using the WPBakery Page Builder, while your website uses the Elementor Builder. Using multiple page builders on the same website may affect its performance. Therefore, we recommend either importing the Coming soon templates built with Elementor or creating a new page and importing a template from XStudio templates (https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/) to customize for your needs, or, if the imported Maintenance template from WPBakery is only a temporary solution, you may use it for now and remove both the page and the WPBakery Builder once your website is complete.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @chutipao,

Please note that real customers will open your website without performing additional resizing or similar actions. To properly verify the layout, we recommend refreshing your pages on appropriate page layout, as some scripts are not designed to reinitialize after resizing. This limitation exists to avoid increasing the size of script files or causing other potential issues.

If the layout appears correct when checked in your browser’s responsive mode, we suggest reviewing it there. Should you encounter any specific layout-related issues, please feel free to submit a request with more details, including screenshots or videos.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Sofie Wolf,

The Header Builder section is not located under Theme Options because it has a dedicated page with other available builders.

After reviewing your website, we found that you are using a Header template based on Elementor. You can edit it through the XStore Builders page in your dashboard (https://prnt.sc/rRkHKdtwvpKs) or from the Top Bar menu (https://prnt.sc/fyffufTabxzL). More information about our Header Builder can be found in the documentation: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

Regarding the Mega Menu, please note that it is designed to create menus, not a full header. You can create Mega Menus using the Mega Menu widget available in your Header Builder (https://prnt.sc/cEGbDsFsDBwk).
More information about our Mega menu templates can be found in the documentation:
https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/

If you have any further questions, please provide more details along with screenshots or videos so that we can assist you more effectively.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

We kindly ask you to provide us with a new video demonstrating the testing from your side. Could you please also confirm whether you have tested the issue using another device or a different browser?

Please attach any additional details that could help us reproduce the issue on our side. As we have already shared a video showing that the issue cannot be replicated on our end, we are currently unable to assist further since the problem appears only on your side. We have also tested it on various browsers, and the issue did not occur there.

It is possible that the issue is related to a specific account. Could you please confirm whether you tested it using the same credentials that were shared with us?

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Webleadteam,

We have reviewed your request. Since you would like to display different details for each product, you can use the Dynamic Tags functionality in the tab content and tab title sections: https://prnt.sc/fq8bmktYfwmm.

We also recommend installing the Advanced Custom Fields plugin (https://wordpress.org/plugins/advanced-custom-fields/), which is fully compatible with Elementor. This plugin allows you to create various settings and fields for your products that can be displayed using the previously mentioned Dynamic Tags. For more information, please visit: https://elementor.com/help/elementor-acf/.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

Could you please notify us when you close the editor in the Single Product Builder? At the moment, we are unable to check the issue because you are currently logged in.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

We have previously reviewed and tested the issue but did not encounter any problems. Therefore, we kindly asked you to check whether the issue still persists on your website. If it does, please provide us with more details on how we can reproduce it on our side.

Below, we have attached a link to download the videos of our tests conducted on both brand pages and single product pages.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Plethora,

We have attempted to reproduce the issue following the steps shown in your video; however, the “Safe Mode” did not appear on our device when editing any static block template using Elementor. Please find the video attached below.

Could you kindly check whether the issue persists on another device? It is possible that your browser has limited cookie storage, which may prevent the content from loading properly for editing. Clearing your browser data might help resolve this issue.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

We have noticed that you have approximately 20 product archive templates with different conditions set. Could you please attach the URL of the category where you are experiencing this issue?

Additionally, could you please clarify the reason for creating multiple templates, as most of them appear to have a similar design? If you only need to modify a specific section to display information from your product categories dynamically, you can use Archive description, Archive second description widgets (https://prnt.sc/Ho9VKvRYmZgP) and functionality of dynamic tags: https://developers.elementor.com/docs/dynamic-tags/.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @HUSSTLE,

Could you please check the following link: https://gyazo.com/b694014d680f29173336627749196134? We discovered that the following option was disabled on your website: https://prnt.sc/RNHsNuinto8J. We have now activated it, and the stock is displayed correctly for both simple products and product variations.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

We apologize for the delay in our response, which was due to some technical issues on our side. I will now review your issue and work on providing a suitable solution.

Could you please provide detailed information about the problem, including screenshots or videos, so that we can assist you more effectively? Does the issue occur with specific products or across all items on your website? Did it appear after you made any modifications to your site?

Additionally, could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

The more details you can share, the better we will be able to assist you.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Andrei Andrei,

We kindly ask that you avoid combining multiple questions into a single topic or request. Doing so may take more time for our support team to address, whereas creating separate topics for different questions allows several of our support managers to assist you more efficiently.

Regarding image sizes:
1. You can check the product image sizes in “Appearance > Customize > WooCommerce > Product Images”.
2. Our theme includes its own image sizes used for lazy-load images, specifically 10×10 and 1×1 pixels for LQIP (low-quality image placeholder) lazy-load images.
3. For sliders and banners, the image sizes depend on your widget settings on the pages, as most widgets allow you to define the image size for uploaded images.

We do not recommend manually removing images from your “uploads/” folder without fully understanding their usage. In such cases, we suggest contacting your hosting provider or using appropriate plugins.

For speed optimization, please create a new topic if you have additional questions after reviewing the suggestions in our article:
https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @khurram virk,

Thank you for reaching out to us regarding the issue you’re experiencing with printing pages in Google Chrome, where code appears instead of the text.

Currently, default themes and plugins for WooCommerce and Elementor do not fully support such features out-of-the-box. Our product is directly compatible with WooCommerce and Elementor, and to achieve the functionality you’re requesting, it would require a comprehensive approach, integrating everything seamlessly.

Given that this is a unique request from your side, it isn’t feasible for us to develop a specific solution immediately. However, we can offer several potential solutions:

Feature Request:
You can create a feature request on our task board here: https://www.8theme.com/taskboard/. If we see significant interest (10-20 votes), we will consider it for future development.

Plugin Search:
Look for a plugin that specializes in printing pages correctly and contact their support for assistance.

Custom Code Development:
You can opt for custom code development. This will involve a substantial amount of coding and associated costs. We offer a customization service which you can inquire about here: https://www.8theme.com/account/#etheme_customization_panel.

Browser Extension:
As a workaround, you can use the “GoFullPage – Full Page Screen Capture” extension available for Chrome. This allows you to take a complete screenshot of the page and save it as a PDF.

We hope one of these solutions meets your needs. Please feel free to contact us if you have any further questions or need additional assistance.

Best regards,
Jack Richardson
The 8theme’s team

Hello @jomegg,

Unfortunately, it may not be possible to customize the brand appearance on hover through the available options. However, you can use custom CSS to modify this content. You can add the custom CSS under “Elementor Editor → Products Grid Widget → Advanced → Custom CSS”.

Regarding the “Subscribe” feature, could you please let us know if you are using any additional plugins for this purpose? Kindly provide more details along with screenshots or videos so that we can investigate the issue. Please also share temporary wp-admin and FTP access in the private area.

To review the related products, we will also need temporary wp-admin access.

Best regards,
Jack Richardson
The 8Theme’s Team