Hello @Abhinandan,

We hope this message finds you well.

We would like to kindly inform you that we have already provided a response to your inquiry regarding the lazy-loading functionality. You may refer to our reply at the following link:
https://www.8theme.com/topic/speed-optimization-for-product-page-and-home-page/#post-453002

To disable the default WordPress lazy loading feature, please navigate to Theme Options → Speed Optimization section.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Plethora,

Thank you for reaching out.

Our Elementor widgets are developed following the architecture recommended in the official Elementor documentation. Additionally, the slider-based widgets utilize Elementor’s built-in Swiper JS handler, ensuring they function similarly to Elementor’s default slider widgets.

If you are looking for more in-depth information regarding Elementor’s JavaScript handlers, we recommend posting your query on the official Elementor forum, where their team can provide detailed insights into their code and scripts.

Furthermore, to improve loading performance, you may consider adding the following file to your exclusions list:
/wp-content/themes/xstore/js/elementor-all-widgets.min.js
This file contains combined script files, and excluding it can help prevent the loading of unnecessary scripts, thereby enhancing page speed.

Best regards,
The 8Theme Team

Hello @K.Sid,

We hope this message finds you well.

It appears that there may be a misconfiguration in the email-related plugins on your website. The issue seems to be related to the sender email address currently in use. The plugins potentially involved include, but may not be limited to:

– Contact Form 7
– WP Mail Logging
– Mailchimp
– WP Mail SMTP
– Any other plugins that handle email-sending functionality

We kindly recommend reviewing the settings of these plugins to ensure that the correct sender email address is configured. It is likely that the mentioned email address has been set as the sender somewhere within these settings.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Haresh Ambaliya,

We hope this message finds you well.

We have noticed that you have successfully implemented the solution we provided in our previous response. You are now able to use the shortcode [etheme_child_xstore_wishlist] and we can see that it has also been integrated into your templates, as shown here: https://prnt.sc/70ALT-TbFrWl.

If you have any further questions or require additional assistance, please feel free to provide more details regarding your request. At this time, it appears that the solutions we offered have been effective in your case, as demonstrated on the frontend: https://prnt.sc/hY51Rkz1qW-r.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Haresh Ambaliya,

We kindly ask you to review the solution provided in the following reply: https://www.8theme.com/topic/is-it-possible-to-modify-etheme-product-grid-item/#post-447517.

Additionally, please note that the access credentials you shared appear to be incorrect. We recommend checking the Private Area for further details.

Best regards,
The 8Theme Team

Hello @Parag,

We hope this message finds you well.

We would like to inform you that, since you added a banner for your category in the description field and are using the Archive Products builder in Elementor, we have enabled the Archive Description feature to display this information accordingly. You can view an example here: https://gyazo.com/99b270558889532c522079d25f3f2272.

As a result, the custom description will now be visible on the front end for each category where such a description has been added. Please see the following example for reference: https://gyazo.com/a048e2bfceec3bf36c3230bdd68eb396.

Additionally, you have the flexibility to reposition the Archive Description widget within the layout to suit your design preferences.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Daniele,

We hope this message finds you well.

As previously mentioned, the editor may not function correctly if the server requirements are not configured in accordance with the values specified in our documentation.

Upon reviewing the memory limits in the XStore Control Panel (https://prnt.sc/y_6-vKdFhLMx) as well as in the Elementor System Status (https://prnt.sc/iwZuhgkiIjj2), we have found that the memory limit is still set to 256MB, rather than the 512MB you indicated.

Please note that our theme offers the flexibility to choose your preferred builder for creating the header—either the Customizer editor or the Elementor builder—depending on your server’s capabilities and your personal preference.

We provide the header documentation so you can check it:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/
https://www.8theme.com/documentation/xstore/xstore-features/vertical-header/

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Siddharth,

Thank you for sharing the video with us.

We have reviewed the content, and it appears that everything is functioning correctly on your end. The video does not display any issues, which suggests that the system is currently operating as expected.

Please note that we are able to investigate and resolve issues only when they are actively occurring. At this time, since everything is loading properly, there is nothing further for us to address.

Should the issue reoccur, we kindly ask that you notify us immediately so we can look into it further.

Best regards,
The 8Theme Team

Hello @Ethan
Please, follow the WooCommerce documentation -> https://woocommerce.com/document/editing-product-data-tabs/#section-2.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Daniele,

We hope this message finds you well.

We would like to refer you to the following article provided by Elementor, which outlines the common causes of the 500 error: https://elementor.com/help/500-error/. One of the key points mentioned is related to server resources, as illustrated here: https://prnt.sc/aTzwebC9-j6e.

According to your system status, your current PHP memory limit is set to 256MB. However, Elementor recommends a minimum of 512MB for optimal performance. Since each theme includes its own set of custom widgets, the required resources and loading times may vary. Our theme, for instance, includes approximately 100 widgets.

To improve performance and avoid such errors, we suggest either of the following options:

– Increase the PHP memory limit to at least 512MB, as recommended by Elementor.
– Limit the number of widgets loaded in the Elementor editor by disabling those you do not need via the Elements Manager.

We hope this helps resolve the issue. Should you need further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Plethora,

We hope this message finds you well.

Kindly check the issue now. Additionally, we have applied the fix to your live website as well.

Best regards,
Jack Richardson
The 8Theme Team

Hello @tlongurov,

We hope this message finds you well.

We have reviewed your setup and noticed that you have created custom post types and would like them to be displayed on the archive page. Currently, you are using the Elementor builder to design the archive page and have added the “Posts” widget. Please note that this widget, by default, only displays standard WordPress posts and does not support custom post types. As a result, only the default posts are being shown (please refer to the screenshot: https://prnt.sc/qK8pPQDQlc2t).

To display custom post types such as Episodes, Recipes, or other custom entries, we recommend using the default (non-builder) layout for the archive page. If you remove the conditions set in your Archive Builder (as shown here: https://gyazo.com/4eeb8a872b725be147a6c402e38ecca9), the custom post types (e.g., Episodes) will be correctly displayed on the archive page. You can view an example here: https://prnt.sc/J0Nl0u5kekcm. The layout of this page can be configured via Theme Options → Blog → Blog Layout (https://prnt.sc/SlubFsX_PmxB).

Alternatively, if you prefer to continue using the Elementor builder, please note that it will only display posts from the default post type. In this case, you would need to assign tags or categories to those default posts accordingly.

For your convenience, we have temporarily disabled the conditions in your Archive Builder so you can verify that all custom post types are now correctly displayed on their respective archive pages.

Should you require further customization or assistance, please feel free to submit a request through your account at: https://www.8theme.com/account/.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Plethora,

Thank you for reaching out.

In this case, we kindly recommend waiting for the plugin developers to implement compatibility with PRO Elements. From a technical perspective, it appears that only a minor code adjustment is required, as illustrated in the following comparison:

– Current implementation: https://prnt.sc/jwzGRlFCNpBK

if ( is_plugin_active( 'elementor-pro/elementor-pro.php' ) && 'no' === get_option( 'wcgwp_lt6_templates', 'no' ) ) {
			return true;
		}

– Suggested modification: https://prnt.sc/uRizzTjIh32e

if ( (is_plugin_active( 'elementor-pro/elementor-pro.php' ) || is_plugin_active( 'pro-elements/pro-elements.php' )) && 'no' === get_option( 'wcgwp_lt6_templates', 'no' ) ) {
			return true;
		}

Please note that this compatibility issue is related to the plugin itself and is not associated with our theme. We suggest submitting this proposed solution to the plugin’s support team. They may be able to provide you with a beta version that includes improved compatibility.

Alternatively, you may choose to manually apply the code modification. However, please be aware that any manual changes may be lost in future updates if the plugin developers do not incorporate the fix into their official release.

Should you have any further questions, feel free to contact us.

Best regards,
The 8Theme Team

Hello @Plethora,

I hope this message finds you well.

We kindly request that you provide us with the correct FTP access credentials, as the information previously shared includes only the wp-admin access.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Hello @Deva,

Thank you for reaching out.

Please note that the email templates are not included in our theme if you are not utilizing the built-in Email Customizer. You can find more information about this feature here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-built-in-woocommerce-email-builder/

If you are not using the built-in customizer, the email templates will instead be loaded from the default WooCommerce plugin.

Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team