Forum Replies Created

Viewing 30 posts - 12,091 through 12,120 (of 16,192 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 11:13

    Hello,

    The credentials are incorrect. Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 11:12

    Hello,

    Did you remove the code?
    I see SKU number only in products titles now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 11:07

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 11:06

    Hello,

    Sorry, but your queries requires a lot of customization in php files, we can only help you to modify page style in Theme Options > Custom CSS > Custom CSS for Desktop. Please use this css code:

    .reviews-position-outside .tabs {
        width: 100% !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 10:55

    Hello,

    We’re sorry for a delay, unfortunately we still can’t reach your site getting the error “Server not found”.
    Shall we provide our IP address to put it in white list on a server?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 10:49

    Hello,

    As I see you don’t have widgets translated in WPML > String Translation:
    http://storage1.static.itmages.com/i/15/0929/h_1443520119_7750870_69c649ea46.png and there is no English field for translation.
    Please refer to this article:
    https://wpml.org/documentation/support/translating-woocommerce-sites-default-language-english/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 10:38

    Hello @Fantasia,

    Ok, please let us know if such problem occurs again.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 10:37

    Hello,

    1. I’ve commented the code in custom.css file for slider arrows.
    Please clear browser cache and check it.

    2. I’ve added this code in custom.css file:

    .carousel-area .owl-controls .owl-next {
        right: -20px;
    }

    3. Is problem with outdated files resolved?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 10:25

    Hello,

    Please provide us with FTP credentials too.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:38

    Hello,

    Please use this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .product-information .cart button[type="submit"] {
        width: 100px !important;
        line-height: 15px !important;
        height: 55px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:33

    Hello,

    Sorry, but you have to translate register form via .po file.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:32

    Hello,

    Please use this code in Theme Options > Custom CSS > Global Custom CSS:

    p {
       font-family: Hind !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:19

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:17

    Hello,

    Please provide us with FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:16

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .products-list .product {
        border-bottom: 1px solid grey;
        padding-bottom: 20px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:14

    Hello,

    You don’t have any categories because you didn’t assign any products with the categories:
    http://storage5.static.itmages.com/i/15/0929/h_1443514412_4809131_4f412ee6ff.png

    Add some products and check categories after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:10

    Hello,

    The credentials to cpanel are incorrect, but we were able to connect to your files via FTP.
    Please specify the directory where your files are located and provide us with WP Dashboard credentials too.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:02

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:00

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:00

    Hello,

    I’ve checked your Checkout page and it’s working perfectly.
    Please clarify the issue with more details.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 08:58

    Hello,

    I’ve removed odd <div> tags from short description section. Please check “Add to Cart” button now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 08:55

    Hello,

    Please look at the screenshot how image is added:
    http://storage5.static.itmages.com/i/15/0929/h_1443513329_6309872_a3c9bd55b1.png

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 08:52

    Hello,

    The reason is you added empty <div> to short description of your products and some of them were not closed.
    I’ve removed them. Please check Shop page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 08:35

    Hello,

    I changed image in the row settings:
    http://storage7.static.itmages.com/i/15/0929/h_1443512121_1282305_8a99306372.png

    Please check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 08:26

    Hello,

    The issue should be fixed now.
    Please check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 08:25

    Hello,

    Please try to use this code in custom.css:

    .fixed-header-area .container > .navbar-header {
       display: none;
    }
    .fixed-header-area .collapse {
       width: 630px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 07:50

    Hello,

    Sorry, but your query is unclear.
    Please clarify what you want to do with more details.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 07:49

    Hello,

    Please add this code in custom.css file:

    .header-type-variant5 .logo {
       display: none;
    }
    .header-type-variant5 #main-nav {
       max-width: 100%;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 07:44

    Hello,

    I’ve checked your site in IE 11 and scroll is working. Please view the screenshot:
    http://storage6.static.itmages.com/i/15/0929/h_1443509022_5751085_b441378e20.png , as you can see the scroll is at the bottom, so I was able to scroll the page.

    What version of IE is your client using?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 07:40

    Hello,

    Please don’t create duplicate topics.
    We replied to you on the other topic. Please check.

    Best regards,
    Jack Richardson.

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    Viewing 12,120 results - 12,091 through 12,120 (of 16,192 total)
Viewing 30 posts - 12,091 through 12,120 (of 16,192 total)
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