Blurry Single Product Pictures - by gurhan

This topic has 10 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

  • Avatar: gurhan
    gurhan
    Participant
    September 23, 2015 at 16:29

    The single product pictures are blurry –> http://www.beaux-artsclassicproducts.com/shop/louis-xiv-style-grille-rr-203-20×14/

    yet, when you enlarge the pics, they look fine…

    how can I resolve this issue please???

    9 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 24, 2015 at 07:32

    Hello,

    The reason is your image is too small. The original dimensions should be 1425px * 1900px approximately.
    Try to upload images in higher resolution.

    Best regards,
    Jack Richardson.

    Avatar: gurhan
    gurhan
    Participant
    September 28, 2015 at 17:28

    This pic is 1425 × 1439 –> http://www.beaux-artsclassicproducts.com/shop/test-product/

    Yet it still looks blurry on the single product page, and it also gets cut off when you you enlarge it…

    Any suggestions???

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 09:02

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: gurhan
    gurhan
    Participant
    September 29, 2015 at 09:15

    here you go…

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 29, 2015 at 13:46

    Hello,

    I’ve changed images sizes as described in our documentation https://www.8theme.com/demo/docs/royal/#!/woocommerce and regenerated thumbnails.
    Please clear browser cache and check single product page now.

    Best regards,
    Jack Richardson.

    Avatar: gurhan
    gurhan
    Participant
    September 29, 2015 at 15:24

    yes… the issue on the single product page is resolved, but when you enlarge the image, the top is cut off

    http://ecbiz172.inmotionhosting.com/~inter201/my-uploads/test-pic2.jpg

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 30, 2015 at 12:05

    Hello,

    Your link gives “Error 403 – Forbidden” error.
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: gurhan
    gurhan
    Participant
    September 30, 2015 at 14:43

    just go to this page –> http://www.beaux-artsclassicproducts.com/shop/test-product/

    and enlarge the product picture…

    you will see that the top portion is cut off –> http://prntscr.com/8m686b

    Avatar: Eva
    Eva Kemp
    Support staff
    October 1, 2015 at 09:51

    Hello,

    It’s cut only when you logged in and back top bar is shown. Please check it being logged out.

    Thank you.
    Regards,
    Eva Kemp.

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