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Mobile View - by plush - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

plush

Participant

September 18, 2015 at 19:11

Hello,

On mobile view, everything has shifted to the left and things look a little smaller than before, I haven’t made any changes to influence that. Unless you guys were working on something. Please fix. Thank you.

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10 Answers

plush

Participant

September 19, 2015 at 04:52

A note about above comment: I am only noticing this issue on an iphone 6 running Safari. I don’t notice this on a chrome mobile browser, or Iphone 5 or 4 running safari.

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plush

Participant

September 21, 2015 at 10:57

I believe this is happening only on the new iOS 9 as I tested on a iPhone 6 running iOS which is fine. Not sure what iOS 9 changed with safari that influences the theme?

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Robert Hall

Support staff

September 22, 2015 at 08:05

Hello,

We can’t visit your site and get ‘ERROR 500 – INTERNAL SERVER ERROR’. http://prntscr.com/8j3qk3

Regards,
Robert Hall.

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plush

Participant

September 22, 2015 at 08:43

I called to have them fix the error 500. It’s back up now.

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plush

Participant

September 28, 2015 at 07:43

Hello,

Is this issue being looked at and worked on? I have made an observation as I downloaded a plugin in to dublicate the homepage to test to see what’s causing this as every other page seems to work and look fine except the homepage. So I created on the menu as you can see “home page test” which replicated the home page except I have noticed the only time the view is normal on safari on IOS 9 is when I remove “image carousel” both were I have my brands listed and my product categories set up. Why is this happening what can we do to fix this issue to have image carousel working properly on safari ios9? Did we edit css or anything on that home page with regards to the image carousel that’s causing this?

I really hope there’s a solution to this as there’s a great percentage of people using IOS9 and I really want my brands and product category images on my homepage to look normal on safari ios9 as you can see the number below:

“Less than a week after Apple released iOS 9, the company announced the software has hit 50 percent adoption, meaning more than half of existing iOS devices have installed iOS 9.”

Thank you.

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Jack Richardson

Support staff

September 28, 2015 at 16:55

Hello,

We’re sorry for a delay.
We forwarded this issue to our developers and we’ll let you know when they give us an answer.

Thank you.
Best regards,
Jack Richardson.

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plush

Participant

September 28, 2015 at 17:27

Ok thank you.

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Jack Richardson

Support staff

September 29, 2015 at 08:26

Hello,

The issue should be fixed now.
Please check your site.

Best regards,
Jack Richardson.

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plush

Participant

September 29, 2015 at 08:48

Yes it’s fixed now 🙂

Much appreciated.

Thank you!

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Jack Richardson

Support staff

September 29, 2015 at 12:31

Hello,

You’re welcome.

Best regards,
Jack Richardson.

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