Jack Richardson

Hello @htb,

Our theme includes the free version of the Elementor PRO plugin, known as PRO Elements that is fully compatible with ACF plugin. PRO Elements is a free, community-maintained project designed to provide professional features typically available in premium plugins and add-ons for websites built with the Elementor page builder.

All available plugins can be installed through the XStore Control Panel → Plugins Installer.

For more information about the included plugins, please visit: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @htb,

Since you are using the Single Product Builder based on Elementor, please navigate to “XStore Builders → Single Product Builder → Elementor”, then edit the “Product Gallery” widget and adjust the necessary settings: https://prnt.sc/hojHoA3sOO1E

For more information about our Single Product Builder, please visit: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Andrea,

Please check it now. By default, the slides in sliders have overflow hidden, which causes the box shadow to be cropped. We have implemented a custom CSS solution for your product carousel widgets on the Home page: https://prnt.sc/xwQ1MyUV58fQ. You can review the changes now.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @khurram virk,

Please note that your requests concern additional customization rather than the correction of theme-related issues or bugs. Below, we have attached an example snippet that you can use in your child-theme/functions.php file (https://prnt.sc/tBMsCQn05tlP).

add_action('wp_footer', function() { ?>
	<script type="text/javascript">
	(function () {
		'use strict';

		function smoothScrollTo(el) {
			if (!el) return;

			var y = el.getBoundingClientRect().top + window.pageYOffset;
			window.scrollTo({ top: y, behavior: 'smooth' });
		}

		function handleClick(e) {
			var button = e.target.closest('a.et_element.et_b_single-button[href^="#"]');
			if (!button) return;

			var hash = button.getAttribute('href'); // "#tab-description"
			if (!hash || hash === '#') return;

			var panel = document.querySelector(hash); // the actual tab panel
			if (!panel) return;

			var tabTitle = document.querySelector('.et-woocommerce-tab[aria-controls="' + panel.id + '"]');
			var tabLink = tabTitle ? tabTitle.querySelector('a[aria-controls="' + panel.id + '"]') : null;

			e.preventDefault();

			if (tabTitle && tabTitle.classList.contains('active')) {
				smoothScrollTo(panel);
				return;
			}

			if (tabLink) {
				tabLink.click();

				setTimeout(function () {
					smoothScrollTo(panel);
				}, 100);

				return;
			}

			smoothScrollTo(panel);
		}

		document.addEventListener('click', handleClick);
	})();
	</script>
<?php }); 

Frontend example of such implementation: https://gyazo.com/a37a0ac1646b972760089c7963f9e6b7

Regarding the popup closing issue, we recommend recreating your popups using the default functionality of Elementor Popups (you can export and then import your Static block content https://elementor.com/help/how-to-duplicate-an-elementor-page/) and verifying whether they work correctly. Please note that this closing action will not apply to popups created with static blocks instead of Elementor Popups. Otherwise, you will need to add custom CSS classes to the buttons inside the popups and create custom JavaScript snippets to trigger the popup closing action.

If you require further assistance, please provide the relevant URLs and wp-admin access details so that we can review the button settings and page content. Please, note that we provide our support according to the Envato privacy policy, so additional customization is out of our basic support scope.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

Thank you for providing the access details.

Could you please attach a few URLs of products that include such Product Grid widgets in the content? Additionally, please provide a few screenshots as examples to help us better understand the result you would like to achieve. You can attach these details in the private area.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @anand,

We have checked and found that this issue occurs because some of your images were uploaded using the HTTP protocol, while your website is now configured to use HTTPS. Please contact your hosting provider to resolve the issue with the media URLs, as it is not related to our theme support. The hosting provider may need to reconfigure certain settings or run a server command to update the media URLs from HTTP to HTTPS.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @luzactual,

After reviewing the variations of the current product (as an example), we found the following attribute is set in product configuration: “Temperatura de color” (https://prnt.sc/wnxt8SZ0EnN0). Upon checking this attribute type in “WooCommerce → Attributes” (https://prnt.sc/Q3LiXG87W4CS), we noticed that this attribute was set to the “Select” type (https://prnt.sc/Bzl1115N5NJ8). We have now changed it to the “Image square” type (https://prnt.sc/AjsAUg_rjkYu), and the swatches are now displayed correctly on your product (https://prnt.sc/rN9yl8W_iM-y).

We have also reviewed few other product attributes that were previously set as images and adjusted them to the correct type as described above.

Please check the changes, and if you have any questions, you may also verify that the correct type is set for the product attributes as outlined.

Best regards,
Jack Richardson
The 8Theme’s Team

Private Content

Hello @Frank,

Thank you for your message and for sharing the details of your situation.

Please note that our theme does not modify or affect the content of the order columns. For this reason, we have reviewed the WooCommerce source code and previously shared several discussions from other users who are not using the XStore theme but are experiencing the same issue with the unknown refer type.

If you still believe the issue might be related to our theme, we kindly ask you to test it using a default WordPress theme such as Storefront (Appearance → Themes). If the same behavior occurs with the default theme, this would indicate that the problem is not caused by XStore. In that case, we recommend contacting the WooCommerce support team for further assistance: https://wordpress.org/support/plugin/woocommerce/

Kind regards,
Jack Richardson
The 8Theme Team

Hello @Rich Kil,

You can select any category in this widget to display static items (https://gyazo.com/6853e7509839032cc55a311bcdf727d2). Please note that subcategories are not displayed in this widget by default. To enable their display, add the following snippet to your child theme’s functions.php file:

add_filter('etheme_dynamic_categories_top_level_only', '__return_false');
(https://prnt.sc/kuiKbkqe-eXC).

You can find more details about this widget in the following post: https://www.8theme.com/topic/the-category-photo-donot-show-properly-in-shop-page/#post-464515.

If you need our assistance or have any other questions, please feel free to submit them on our support forum, and our support managers will be glad to help you.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ole H. Lyth,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Guy Latham,

As you are using the XStore Single Product Builder based on Elementor, you can manually adjust the custom column proportions: https://prnt.sc/JAiBisB7_KYT. We have currently set the column width to 50%, and the frontend result can be seen here: https://prnt.sc/lqxfwaeDpZyw.

For more information about the Single Product Builder, please visit: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @henrik,

Please contact WooCommerce Support, as we do not perform actions related to setting the phone number on the checkout page. This functionality is part of the WooCommerce plugin code and may be configured within their settings, which we are unable to locate in their code. Since their team is more familiar with the plugin’s structure, we recommend submitting your inquiry on their support forum -> https://wordpress.org/support/plugin/woocommerce/. The phone number autofill issue appears to be related to certain payment methods within their plugin that automatically complete this field (please refer to the source: https://prnt.sc/Z36a6GgM6ohc).

We provide support exclusively for our own products. Thank you for understanding and respecting our support policy.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @henrik,

Upon reviewing the checkout page on your website, we noticed that the phone number field is marked as required but already contains the default value “+47.” As a result, the field is not empty when a new order is created, while all other fields are validated with WooCommerce scripts for empty values (see: https://prnt.sc/YUGHOKRksnEu). Consequently, customers may skip updating the phone number to the correct value.

We recommend reviewing the configuration where the default prefix for the phone number is set and either improving it or leaving it empty.

Please note that this is not an issue related to our theme.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Denise,

If you need us to verify the settings, we kindly request additional access to your child theme files via “Appearance → Theme File Editor”, or alternatively, you may provide us with FTP access so that we can review the modifications in your child theme files.

Such item in menu is not available for the account you provided us credentials for: https://prnt.sc/pnmARxKUHpP1

Kind regards,
Jack Richardson
The 8theme’s team