Forum Replies Created

Viewing 30 posts - 1,171 through 1,200 (of 17,791 total)
1 2 3 … 39 40 41 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Valley View Farm Dairy,

    It appears that you have configured the following settings in the WooCommerce Product Catalog section: https://woocommerce.com/document/woocommerce-customizer/product-catalog/.
    There, you can choose to display either product categories or only products on your shop page.

    If your main request regarding this topic has been resolved, we kindly ask you to mark this topic as solved. Please feel free to create new topics for any additional questions you may have.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466600 Copied In reply to: Issues with the website returning a 503 error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Valley View Farm Dairy,

    Thank you for providing access. We have reviewed the log file and found that the warnings recorded there are not responsible for the 503 error on your website. We recommend checking the active plugins on your site, as having too many active plugins (currently around 37) may cause this issue.

    We also suggest reviewing the following article on the support forum, which addresses a similar case: https://wordpress.org/support/topic/503-and-the-usual-methods-dont-work-help-please/.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466586 Copied In reply to: Issues with the website returning a 503 error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Valley View Farm Dairy,

    To verify the URL, we kindly request your cPanel credentials, as we are unable to access it without logging in.

    Best regards,
    8Theme Team

    #466579 Copied In reply to: Issues with the website returning a 503 error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @chutipao,

    You can enable the “Noindex” tag option for the URL (https://prnt.sc/l2KDceLIdFgH) in “Theme Options → SEO” and monitor the reindexing process for some time. If you are using a built-in SEO plugin, please refer to the plugin’s documentation or contact its support team to learn how to disable indexing for pages with additional query parameters in the URL (https://yoast.com/help/how-do-i-noindex-urls/).

    Please note that it is not possible to remove the URL arguments from your URL field, as these parameters are used in the theme’s code to filter or change the product ordering.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466578 Copied In reply to: how can I turn off filter ?…………………
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @chutipao,

    Please check it now. We have modified the following setting (https://prnt.sc/sw_Hdc9loB9K) in the Posts widget located in the Main Sidebar area.

    Frontend result: https://prnt.sc/pKCpSkJiVCXE

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466577 Copied In reply to: Request to change blog post sorting order……
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Safe Desires,

    We do not have a complete list of such JavaScript scripts, as the content on each website and individual product page varies. Depending on the widgets used on these pages, additional scripts may be loaded. Could you please clarify the issues you are experiencing on these pages and attach a video or some screenshots? This will help us provide you with the most appropriate assistance.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466576 Copied In reply to: Do you have a list of JS scripts that are critical by page type?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Rodrigo Carlos,

    The issue occurs because some plugin installed on your web-site is replacing the default “img” tag with a “picture” tag. As a result, some styles for the logo image are not being applied. We recommend temporarily disabling this plugin’s functionality or adding the following image class — “et_b_header-logo-img” — to the exclusions list for such tag replacement actions.

    If you still require our assistance, please provide temporary wp-admin access in the private area so that we can review the settings on your website.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466574 Copied In reply to: The logo is duplicated in the mobile version
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Valley View Farm Dairy,

    We recommend using modern browsers such as Google Chrome, as some scripts may not function correctly in Microsoft Edge or similar browsers.

    We would be glad to assist you with the 503 errors; however, we need to understand the cause of the issue first based on latest server logs. In most cases, such errors are related to server settings (https://developer.mozilla.org/en-US/docs/Web/HTTP/Reference/Status/503). Since your hosting provider is unable to assist with this matter or provide us with any logs explaining the slowdown of your website, we are also unable to investigate further. Our theme is fully optimized and does not contain any heavy code that could trigger a 503 error.

    Additionally, as you are using a caching plugin, we recommend reviewing its settings. It is possible that either you or the caching plugin modified certain values in the .htaccess file on your server, which could be causing the issue.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466573 Copied In reply to: Issues with the website returning a 503 error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Denise,

    It can be caused by your modifications of title as it could also modified the key name of such tab so it is not filtered for empty value in WooCommerce files, you can temporary unset such tab renaming and check. If you need us to verify the settings, we kindly request additional access to your child theme files via “Appearance → Theme File Editor”, or alternatively, you may provide us with FTP access so that we can review the modifications in your child theme files.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466571 Copied In reply to: Remove tab from only specific products – How to?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Valley View Farm Dairy,

    We were now able to log in using the current credentials. We reviewed the issues you mentioned and were able to successfully create new products, edit existing ones, and publish them. Additionally, we did not observe any notices on your store.

    Therefore, we kindly ask you to provide more details on how to locate the notices or issues (please attach screenshots or videos). We previously requested such details in our earlier reply (https://www.8theme.com/topic/issues-with-the-website-returning-a-503-error/#post-466552):

    Kindly describe any remaining issues so that we can investigate them once you provide the correct access.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466570 Copied In reply to: Issues with the website returning a 503 error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Valley View Farm Dairy,

    Please review the private content. Kindly describe any remaining issues so that we can investigate them once you provide the correct access.

    Kind regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #466552 Copied In reply to: Issues with the website returning a 503 error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Valley View Farm Dairy,

    We kindly ask you to verify the access details before sharing them with us, in order to make the best use of our support time. The credentials provided are still incorrect.

    We also recommend addressing the issues step by step. Additionally, we have noticed that the notices appear to be outdated, so it is possible that these PHP notices were only displayed temporarily on your website.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    #466545 Copied In reply to: Issues with the website returning a 503 error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Wences,

    Thank you for your suggestion. Unfortunately, due to the structure of the Checkout page widget, this is not possible. We appreciate your understanding. If the main request of this topic has been resolved, please feel free to mark it as closed.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466521 Copied In reply to: ApplePay and GooglePay button not visible in Payment Methods (checkout page)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Valley View Farm Dairy,

    1. We have noticed some issues on your website, which prevented us from checking it properly. Please see the screenshot here: https://prnt.sc/lTnRAYgOSQtv.
    2. When we attempted to log in, the access credentials you provided were incorrect.
    3. The issue was already submitted on the WooCommerce plugin support. We kindly ask you to review this request and try those solutiions: https://wordpress.org/support/topic/unable-to-edit-a-new-product/. If you still need our assistance, please, provide the correct credentials so we could check the issue on your web-site.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466512 Copied In reply to: Issues with the website returning a 503 error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Wences,

    We sincerely appreciate your assistance. We have identified that the main issue was caused by loading inline styles from one of our built-in shortcodes in our XStore Core plugin. This issue has been resolved in our archives, and the fix has been applied to both your live and staging websites, and will be included in next theme updates.

    To display the payment buttons on Checkout page built with the XStore Elementor widget, we added the “WooCommerce Hook” widget to your checkout page (https://prnt.sc/v8yqw85Lnm7Q), as the plugin uses specific hooks to render these buttons. The frontend now appears as shown here: https://prnt.sc/uAGcqxzqnywz.

    We have also tested the default shortcode [woocommerce_checkout], and it functions correctly as well (https://prnt.sc/iWZhYoDKXxDp, frontend: https://prnt.sc/r7KyaQSrPNLi).

    Please check the results at your convenience.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466503 Copied In reply to: ApplePay and GooglePay button not visible in Payment Methods (checkout page)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Martin,

    You previously had the border type set to “solid” for dark buttons, while the hover state was set to “none” (see: https://prnt.sc/KGOjYCYNWMgN). We have now applied the “solid” border type for both the static and hover states of these buttons. Please check and confirm.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466500 Copied In reply to: Layout shifts on mouse-over xstore buttons
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jomegg,

    We kindly ask you to review the available widgets in your Elementor panel. One of these widgets in the Single Product editor is the “Wishlist” widget (https://prnt.sc/1VbtJxpH84Fw), which you can add to your single product content. It will be displayed only for out-of-stock products (https://prnt.sc/rdWtYm3R7w1n).

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466480 Copied In reply to: Related products are not working properly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Wences,

    Could you please provide us with temporary FTP access so that we can debug the files of our XStore Core plugin? At the moment, we are unable to determine the cause of the issue occurring on your website. We have verified that the problem appears when our plugin is active and is resolved once it is disabled.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466478 Copied In reply to: ApplePay and GooglePay button not visible in Payment Methods (checkout page)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jomegg,

    This notification button will be added automatically once you configure the settings to display the stock status, as we mentioned in our previous response.

    Frontend example: https://prnt.sc/s9xngJO2fCSN

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466473 Copied In reply to: Related products are not working properly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jomegg,

    Please check the video related to the Stock Status option: https://gyazo.com/780849c28818f74d3cee1c84cd834ebf.

    Could you please clarify in more detail which “Subscribe” button you have enabled? Is it from a third-party plugin, or are you referring to the “XStore Waitlist” feature? Please provide some screenshots to help us better understand the situation.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466468 Copied In reply to: Related products are not working properly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Wences,

    Thank you for creating the staging website.

    We have checked the checkout page, and the payment methods are now displayed on the Checkout page (https://prnt.sc/uAJkr8-elYgO) when the XStore Core, Elementor, and PRO Elements plugins are active. This is because the Checkout page content is built using WooCommerce Gutenberg blocks (https://woocommerce.com/checkout-blocks/).

    However, when we build the content using the recommended default WooCommerce shortcode [woocommerce_checkout] (https://woocommerce.com/document/woocommerce-shortcodes/#woocommerce-shortcodes) (https://prnt.sc/2yr-j0BdG02X), the default checkout shortcode is loaded, which comes only from WooCommerce and not from our theme or other plugins. In this case, the payment methods are still not displayed on the checkout page (https://prnt.sc/fIVBUFBBbd0s).

    After activating the Storefront theme (https://prnt.sc/DHR1rGWxxwfU), we noticed that the payment methods are displayed correctly. When switching back to the XStore theme, the section for displaying such payment methods also appears in the page content (https://prnt.sc/vChSpzrrCKrn), but the payment script file does not load any content and remains empty. Unfortunately, we are unable to check the source of this JavaScript file as the code is not human-readable (https://prnt.sc/ra1ImRUB_gZ1).

    We kindly ask you to contact the support team you are already in touch with and request information about which CSS class name, ID, or any other element should be adjusted on this page to ensure their script correctly loads the payment methods. At the moment, their script does not load the content for reasons unknown to us.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466460 Copied In reply to: ApplePay and GooglePay button not visible in Payment Methods (checkout page)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @jomegg,

    We have reviewed your request. Unfortunately, the “Load More” feature is currently not supported for related products, upsell products, or cross-sells, as these items are dynamically generated for each product. We will consider possible solutions for this product type in future updates.

    At this time, we recommend using the Products Carousel, which allows you to display multiple product items with arrow navigation, or keeping the static Products Grid with a maximum number of items displayed.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466450 Copied In reply to: Related products are not working properly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Bas Kling,

    Could you please check it now? We have implemented the solution described in the following reply: https://www.8theme.com/topic/auto-scroll-issue-in-single-product-page/#post-422029.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466444 Copied In reply to: Page “jumps” to anchor at will, we need to disable this behaviour
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Bas Kling,

    Thank you for your clarification. In this case, we believe that the next option (https://prnt.sc/eTlfbcK3vyUC), which we have already improved for you and will include in our next update, should meet your requirements. We have set the “Widget toggle action” option to “Collapsed on desktop” so that it appears as shown in your screenshots. Please check it now.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466443 Copied In reply to: Filter layout, response issues and floating filter icon dissappearing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Bas Kling,

    As indicated in the description of this setting (https://prnt.sc/HDnWBPK2kHyH), if a caching system is enabled on your website, the “Collapse on mobile” option may not function correctly due to the default WordPress function used to detect mobile devices. However, when we enable this option, it works correctly on our end (https://prnt.sc/WfDROAWZ9uxo, https://prnt.sc/7CEP9GBXoN17).

    Could you please clarify your request and let us know if the issue still appears on your side, or provide the steps to reproduce it? Please note that you need to fully refresh the page when testing from a desktop in responsive mode to verify the collapsed or non-collapsed widgets. This is because the wp_is_mobile function detects devices using PHP rather than JavaScript, so a page refresh is required for the changes to take effect.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466430 Copied In reply to: Filter layout, response issues and floating filter icon dissappearing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Bas Kling,

    Thank you for providing the correct credentials.

    We have checked the off-canvas toggle issue on our devices, and it has now been resolved (please see the attached video). Regarding the logo overlay issue, as we see the suggested above fix was not implemented on your side yet. There is still a high custom z-index value set in “Theme Options” (https://prnt.sc/RxVo5uGMRWcQ), and your custom CSS has been duplicated in “Customizer → Additional CSS” (https://prnt.sc/oKFmlrwhjJr6, https://prnt.sc/jdrBbi2cENGA).

    We have now changed the z-index value to “2” and the issue has also been resolved. Please note that we are not responsible for any customization changes made on your side. With the z-index properties removed from your custom CSS, the logo is now displayed correctly in the header of your website (https://gyazo.com/2345f162febc08a88826a1c1cfa15d67).

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    #466416 Copied In reply to: Filter layout, response issues and floating filter icon dissappearing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Wences,

    During our testing, we also verified whether the issue is related to our widget. We temporarily removed our widget from your Checkout page and applied the default WooCommerce shortcode as suggested (see the screenshot: https://prnt.sc/JNKbVGl1oI77). After checking the Checkout page, we noticed that Apple Pay and Google Pay payment options were still not displayed (please find the attached PDF file).

    We kindly ask you to explain how to verify when these payment options should appear, as they are not visible even with the default shortcode. Please attach some screenshots or a short video to help us better understand the situation.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #466412 Copied In reply to: ApplePay and GooglePay button not visible in Payment Methods (checkout page)
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Martin,

    Unfortunately, it is not possible to enable the site preloader for specific pages only. The desired result can be achieved by enabling the preloader globally and then using custom CSS to hide it and displaying it only on some specific pages. For example, to display it only on the cart, checkout, and thank-you pages, you can use the following code:

    body>.et-loader {
    display: none;
}

body.woocommerce-cart>.et-loader,
body.woocommerce-checkout>.et-loader {
    display: block;
}

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466411 Copied In reply to: Preloader animation only for specific pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Martin,

    We have noticed that your website is using a caching system. In this case, it is important to ensure that the cache settings are properly configured, including the necessary exclusions for WooCommerce AJAX fragments and similar elements, to maintain the correct functionality of your WooCommerce-based website.

    We kindly recommend reviewing the documentation of your caching plugin. If server-side caching is enabled by your hosting provider, please contact them for assistance with the required configuration.

    For reference, you may consult the WooCommerce documentation, which provides details on the fields that should be excluded to ensure the proper operation of the mini cart:
    https://developer.woocommerce.com/docs/best-practices/performance/configuring-caching-plugins/

    Additionally, the following articles from the WP Rocket documentation may be helpful:
    https://docs.wp-rocket.me/article/1436-mini-cart-cached-already-has-product-in-it
    https://docs.wp-rocket.me/article/27-using-wp-rocket-on-your-ecommerce-site#cart-widgets

    As a temporary solution, you can test the website with caching disabled. If the off-canvas content is displayed correctly, please review your website’s caching configuration accordingly.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #466409 Copied In reply to: Async loading of off-canvas/dropdown cart incl. total price etc.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @iceball,

    You had the Wishlist page option set to the same page as My Account (https://prnt.sc/yfw5ptRXpdgV), which is why you were unable to view the wishlist items. We have created a separate page for you and configured it accordingly. Please check it now: https://prnt.sc/Ujso_9VWFrAu.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #466386 Copied In reply to: Wishlist Menu Not Accessible in XStore – WordPress
  • 1 2 3 … 39 40 41 … 592 593 594
    1,171–1,200 of 17,791 posts
Viewing 30 posts - 1,171 through 1,200 (of 17,791 total)
1 2 3 … 39 40 41 … 592 593 594