Forum Replies Created

Viewing 30 posts - 11,551 through 11,580 (of 16,213 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2015 at 09:53

    Hello,

    You should update everything.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2015 at 09:35

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2015 at 08:49

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2015 at 08:48

    Hello,

    1) We did’t include child theme files in the main theme archive because child theme can be created manually as described in WordPress documentation https://codex.wordpress.org/Child_Themes and it’s public information.

    2), 3) The problem was with incorrect code in the functions.php file of your child theme. You can find in provided link above that child functions.php should contain the following code to import parent styles into child theme:

    add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
    function theme_enqueue_styles() {
        wp_enqueue_style( 'parent-style', get_template_directory_uri() . '/style.css' );
    
    }

    I’ve added it and activated your child theme. Please check it now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2015 at 07:41

    Hello,

    Please update the plugins to the latest versions https://www.8theme.com/download-plugins/ .
    If the issue still persists provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2015 at 07:39

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2015 at 07:20

    Hello,

    Please provide us with FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 16, 2015 at 07:18

    Hello,

    Please check ThemeForest site http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 . As you can see Blanco latest version is 3.3. Download it from your account and update the theme via FTP.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 17:29

    Hello,

    I’ve edited the code a bit.
    Please check them now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 16:15

    Hello,

    I’ve enabled Wishlist in YIT Plugins > Wishlist and your site is working now.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 16:13

    Hello,

    I’ve edited the code in Custom CSS for desktop section and now it looks like this:

    .main-footer .aio-icon.circle {
        background-color: #9aa4a8 !important;
        width: 30px !important;
        display: inline-block;
        height: 30px;
        border-radius: 50%;
    }
    .main-footer .aio-icon, .vc_row .aio-icon {
       line-height: 1.6em;
    }
    .main-footer i[class*="Defaults-"] {
       margin-left: 5px;
    }

    Please check footer icons.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 16:05

    Hello,

    Please check the video on PC and let us know.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 15:26

    Hello,

    Add this code in custom.css file:

    #search {
       display: none;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 15:10

    Hello,

    Please contact your hosting provider and ask them to change PHP Max Input Vars value from 1000 to 5000. After that check the menu.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 14:17

    Hello,

    Glad to hear it.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 14:16

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 14:16

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 14:14

    Hello,

    We’ll fix this bug in the next theme update. Meanwhile you can disable Ajax “Add to Cart” in Theme Options > Single Product Page.

    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 14:05

    Hello,

    There is “Internal Server Error” on your site. Please check the issue with your hosting provider.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 14:04

    Hello @stephenmurphy,

    There was a bug with importing images, so you had to import them manually.
    This issue will be fixed in the next theme update.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 12:47

    Hello,

    We’re checking different sites. On your screenshot you have http://test.atelierfontanarosa.it , but I’m viewing http://www.atelierfontanarosa.it/ .
    So what site should be checked?
    Please give wp-admin panel credentials for test.atelierfontanarosa.it if it’s a problem site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 12:43

    Hello,

    Please clarify your issue with more details and provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 11:51

    Hello,

    I’ve added this css code:

    .main-footer .aio-icon.circle {
        background-color: #9aa4a8 !important;
        width: 30px !important;
        display: inline-block;
        height: 30px;
    }
    .main-footer .aio-icon, .vc_row .aio-icon {
       line-height: 1.6em;
    }

    Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 11:31

    Hello,

    When checking your site in Safari additional authorization is being asked to view the video:
    http://storage9.static.itmages.com/i/15/1015/h_1444904966_1570389_89c47afcdb.png . This window is shown behind the browser.
    Try to disable additional authorization for your site and check video after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 11:05

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .main-footer .aio-icon.circle {
        background-color: transparent !important;
        width: 30px !important;
        display: inline-block;
    }

    Please check social icons in footer now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 10:46

    Hello,

    As I see the video is shown on home page at the top:
    http://storage2.static.itmages.com/i/15/1015/h_1444902274_5455813_a1ef6535c2.png
    What browser can’t you see the video in?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 10:28

    Hello,

    Do you mean this video http://storage5.static.itmages.com/i/15/1015/h_1444901232_3673870_91d68cbc4a.png ?
    Please show a screenshot where it should be displayed.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 10:23

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 09:50

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 15, 2015 at 09:50

    Hello,

    Please show us a page where video should be shown.

    Thank you.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 11,551 through 11,580 (of 16,213 total)
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