Forum Replies Created

Viewing 30 posts - 10,621 through 10,650 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 11:49

    Hello,

    What “dots” do you mean?
    Could you please show a screenshot?

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 11:48

    Hello,

    We can’t access your site. It’s timing out.
    The problem is related to your hosting provider.
    Please contact them concerning this issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 09:51

    Hello,

    Please try to comment the line <meta name="viewport" content="user-scalable=0,<?php if(etheme_get_option('responsive')): ?>width=device-width, initial-scale=1, maximum-scale=2.0<?php else: ?>width=1200<?php endif; ?>"/> in the file wp-content/themes/classico/framework/templates/header.php.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 09:12

    Hello,

    Please show a direct page where you see it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 08:45

    Hello,

    Unfortunately there is no such option for Product Categories element.
    Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 08:44

    Hello @JinzCreative,

    You can change the title in wp-content/themes/woopress/woocommerce/single-product/up-sells.php
    You will find the code:
    etheme_create_flex_slider($args, __('Our offers', ETHEME_DOMAIN), false, true);
    and change “Our offers” title to anything you want.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 08:42

    Hello,

    1. Please use this css code:

    .menu-mainmenu-container .menu > li > a {
       background-color: red;
    }

    2. Please use this code:

    .widget_nav_menu li {
      background-color: red;
    }
    .widget_nav_menu li a {
        color: white !important;
        background-color: red !important;
        padding-left: 50px;
        font-size: 15px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 08:37

    Hello,

    There is no such option for Wishlist page:
    http://support.yithemes.com/entries/97827468-Add-Quantity-field-to-wishlist

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 08:35

    Hello,

    I’ve installed Woocommerce plugin and site is working now.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 08:29

    Hello,

    You may try to use other plugin – WP Super Cache.
    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 08:28

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2015 at 08:20

    Hello,

    Try to enable hard crop option in WP Dashborad > Woocommerce > Settings > Products > Display and then regenerate thumbnails.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 20:33

    Hello,

    I’ve imported “Parallax” template. You can check it in WP Dashboard > Pages named as “Parallax”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 20:09

    Hello,

    You need update the plugins Revolution Slider, Ultimate VC Addons, Visual Composer.
    New versions are available for download at this link:
    https://www.8theme.com/download-plugins/

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 19:56

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 19:55

    Hello,

    Go to WP Dashboard -> Settings -> Reading -> “Blog pages show at most” and then set the number of your products you want to be shown.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 19:53

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 19:47

    Hello,

    I’ve installed “Minimal” template.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 16:51

    Hello,

    As I see some strings don’t have translation in the file es_ES.po in the directory wp-content/themes/woopress/languages:
    http://storage9.static.itmages.com/i/15/1208/h_1449589868_7772218_8e693fad69.png

    Please translate all needed strings.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 16:47

    Hello,

    I see the image full width:
    http://storage7.static.itmages.com/i/15/1208/h_1449589626_7181336_25e975a1a4.png

    What browser are you checking in?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 16:42

    Hello,

    Please update the theme to 2.6 version and all required plugins to the latest versions https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 16:33

    Hello,

    Did you try to optimize your images and follow the suggestions from the links provided in Eva’s post?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 15:45

    Hello,

    Sorry for a delay.
    You made a mistake in the first slider JS code. You wrote this line eval('revapi2'+u), but it should be eval('revapi'+u). I’ve edited it.
    Please clear browser cache and check your sliders now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 15:32

    Hello,

    1. I’ve checked slider and parallax effect worked from the first loading.
    Try to clear browser cache and check again.

    2. You need edit the file wp-content/themes/royal/js/etheme.js in line 1035 and change the code var headerHeight = $('.header-wrapper').height() + 20; to var headerHeight = $('.header-wrapper').height() + -50;

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 15:16

    Hello,

    As I see footer is shown:
    http://storage6.static.itmages.com/i/15/1208/h_1449584205_9587374_7647c871f0.png

    Please clarify how we can replicate the issue.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 15:12

    Hello,

    As I see you’re using old theme and old plugins versions.
    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 12:05

    Hello,

    Try to use the code in Custom CSS for tablet:

    .yith-wcwl-add-button a, .show-quickly{font-size:10px!important;}
    .footer-product{height:35px!important}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 10:31

    Hello,

    Please provide us with FTP and WP admin credentials in private content.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 10:29

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 8, 2015 at 10:14

    Hello,

    For header type 8 (that you’re currently using) you need edit the file wp-content/themes/woopress/headers/header-structure-3.php starting from line 61.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 10,621 through 10,650 (of 16,227 total)
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