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Very slow site, especiallyin the wp-admin site

This topic has 14 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Jack Richardson

Gerhard

Participant

December 5, 2015 at 16:11

Hello,

I purchased 8theme’s Woopress and from the start this is a very slow site especially from witin the wp-admin site. It’s hard to edit and VC stalls often. Looking for problems I found ** banner-img-34.jpg?id=15313 in style.css. Why is it linked? The file doesn’t exist on you server so it results in slower loading times.
I suspect resolving this will not result in high impact on speed.

further:
I also deactivated Screets Chat because this plugin costed 7 seconds loading time.
Some recomendations about ajax and heartbeat interfall increasement, by Eva were also implemented;
PHP memory was increased to 128MB but phpinfo() still gives 40 MB available. The provider claims 128 MB is the max and needs not to be set.
Do you have any ideas how to find the bottlenecks? It is the same problem on different networks/providers/browsers/OS/machines.

Thanks in advance,

Gerhard

#102924 Copied Theme version: woopress WooCommerce version: 2.4.10

13 Answers

Jack Richardson

Support staff

December 7, 2015 at 10:40

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#103018 Copied

Gerhard

Participant

December 7, 2015 at 14:35

credentials in private

Please, contact administrator
for this information.

#103063 Copied Theme version: woopress

Eva Kemp

Support staff

December 7, 2015 at 16:56

Hello,

Slow loading is also present with default WordPress theme.

For example:
– shop page with default theme https://gyazo.com/d2421b294f58a75b680d9f9a2268e414 – 2.57s
with our theme https://gyazo.com/fc534019b388b69bb2bd66993ae90735 – 3.01s
– home page, default theme – https://gyazo.com/b3116c3a748b7bb917fbe84859d7f401 – 2.91s
WooPress theme – https://gyazo.com/b5e66774248d1bfbbf9ff9c01c15fa31 – 4.41s

You can speed up the site following the suggestions from these articles:
http://codex.wordpress.org/WordPress_Optimization
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/

Regards,
Eva Kemp.

#103094 Copied

Gerhard

Participant

December 7, 2015 at 21:07

Tanks Eva,

It is not only long loading time but during editing more much time more sending than receiving.
I thought maybe you experience see the same and tell what is the cause. It is hardly doable to edit on the admin site. Did you or your colleague log in?

The other question is still open: about the found ** banner-img-34.jpg?id=15313 in style.css. Why is it linked? The file doesn’t exist on you server so it results in slower loading times. Is the code all that clean?

At this moment the site is not working anymore since 2 hours. I don’t know who changed what but I was editing .htaccess to add php_value memory_limit 128M, recommended by my host because similar statements in the wp-config.php did not result in more php memory.

Hopefully you can help,

Best regards,
Gerhard

#103159 Copied

Eva Kemp

Support staff

December 7, 2015 at 21:22

Hello,

The issue with image was fixed.
As I see now your site has the error “Server not found”. It’s related to server configuration. You have to contact your hosting provider concerning this issue.

Regards,
Eva Kemp.

#103162 Copied

Gerhard

Participant

December 7, 2015 at 22:42

Dear Eva,

The server error was due that the .htaccess file was incorrectly edited by myself (I think).
The site is on line again but I still have the same abnormal responsetimes when trying to edit the site in de wp-admin site. The circular arrow in chrome often turns counterclockwise for more than 60 seconds and after that sometimes for 20 seconds clockwise, after a save or update command. Do you have the same in our wp-admin site?

2nd: how do I get new code without the link to the file on your servers? ( ** banner-img-34.jpg?id=15313 in style.css)

Best regards,

Gerhard

#103177 Copied

Jack Richardson

Support staff

December 8, 2015 at 16:33

Hello,

Did you try to optimize your images and follow the suggestions from the links provided in Eva’s post?

Best regards,
Jack Richardson.

#103323 Copied

Gerhard

Participant

December 16, 2015 at 21:06

Hello,

I tried almost everything, but nothing really helps. Certain settings don’t reflect in options(php) or woocomerce report. Some settings keep wishes because the host doesn’t allow it or has the engines/plugins.
Logged in as an admin the site is pretty slow when viewing only. Editing though in the wp-admin side is for me a disaster. It is so slow that I wait more than I edit and unfortunately impatiency wins sometimes and then I press another link to soon so the previous edit gets lost.
I would really like it if one of you logs in and tries something with vc in the front side and with editing/customizing the theme; the “clock” in chrome turns counterclockwise for more than 30 seconds and than 10 second clockwise. I have the feeling there is something wrong with the server or database connection.
Initially somebody created a new database for this site. Are there specific actions to be taken (apart form the credentials) after switching to a new database?

Best regards

Please, contact administrator
for this information.

#104667 Copied Theme version: woopress 2.71 WooCommerce version: 2.4.12

Eva Kemp

Support staff

December 17, 2015 at 14:36

Hello,

Please check error logs on a server to find the reason of the problem.
Are you using shared server or VPS?
You may move your site to another server, more powerful.

Regards,
Eva Kemp.

#104759 Copied

Gerhard

Participant

December 19, 2015 at 14:13

Hello,

The database server is a shared hosting server, so I cannot influence the php parameters.
Do you mean check the database servers or the webservers errorlog. These are separated at my host.

Best regards,

Team Borijn

#105087 Copied

Eva Kemp

Support staff

December 21, 2015 at 14:59

Hello,

Please check logs at your webserver.

Regards,
Eva Kemp.

#105269 Copied

Gerhard

Participant

December 21, 2015 at 20:04

Hello,

No issues in the access logs found. What I did and helped a little bit so far is:
-making different users for different admins;
-do nog log on different locations with the same name (force logout in profile helps)
-do not log in twice in the same webbrowser (allthough this is easey for checking effects of an edit and copy and paste actions) -> take for instance chrome and IE to do that and there is no issue;
-don’t let the logged in admin try to buy something and let it in the cart forever!;
-remove the add to cart in theme options shop while you are building up the site and make various edits;
above two must have to do something wit AJAX……php which is grouding the serverperformance
-IE11 is much much faster than chrome. I went to chrome because the deafult theme (boxed) is not displayed right in IE11. The fonts issue is hard to tackle. If wrong fonts is not on your mind IE11 is twice as fast in editing mode than Chrome! Must be something with javascripts which is tackled by IE11 easier and for Chrome they have to be converted or something;
-temporarily switch off autosave by placing in wp-config.php:
// ** Autosave tijd van een dag kijken of dit beter wordt ** //
define(‘AUTOSAVE_INTERVAL’, 86400);

which is a day so almost never
-temporarily switch off automatic tasks by placing in wp-config.php:
/** Weer veranderen als er automatisch gechecked moet worden. */
define(‘DISABLE_WP_CRON’, ‘true’);

which stops automatic tasks/checks like autosave, cart updates, update checks etc.

Now I have the feeling I do not have to move to another server or do a complete reinstall (for now) and I can reasonably edit things, allthough in IE11 with the wrong fonts. I still have the feeling that uploading a command or changed page/post and filling the database is a bottleneck.

Thanks anyway for the help and I hope above are some helpfull recommendations for others suffering with low performance. If I recommended wrong things please edit them and notify me so that we do not make a wrong change/choice.

Best regards,

Team Borijn

#105334 Copied

Jack Richardson

Support staff

December 22, 2015 at 11:16

Hello,

We’re glad you’ve managed to find solutions for slow performance and shared with others.
If you have any questions feel free to contact us.

Best regards,
Jack Richardson.

#105415 Copied
Tagged: optimization, slow performance, speed up site, very slow site, wordpress woocommerce themes, wp-admin site
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