Return to previous page

Topic: actualize

Tagged: actualize

Supermark

Participant

December 7, 2015 6:08 pm

Hi I need urgent help, because my classico does not want to actualize anymore – It does not want to accept my FTP and things

Gibts hier jemanden der mich via email in deutsch Supporten kann?
Mein classico is total im Arsch und ich habe keine Ahnung wie ich das wieder aktualisieren kann weil es sich nicht einwühlt!
Site URL: hidden
Theme version: classico
WooCommerce version: ?

Content is visible for topic creator and
support staff only.

#103115 copied to clipboard

Like

Robert Hall

Support staff

December 7, 2015 6:36 pm

Hello,

This question is a bit unclear for us. Could you please clarify us with more details?
What are you trying to achieve?

Regards,
Robert Hall.

#103117 copied to clipboard

Like

Supermark

Participant

December 8, 2015 8:46 am

well classico won’t actualize at all!
it denies my FTP key and password – does not go into it – although one can go into the ftp of my host server
I did not change it – so it started to deny it itself!

#103216 copied to clipboard

Like

Jack Richardson

Support staff

December 8, 2015 9:28 am

Hello,

Do you mean you can’t install Classico theme?
Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#103232 copied to clipboard

Like

Supermark

Participant

December 8, 2015 10:19 am

see private message

Content is visible for topic creator and
support staff only.

#103253 copied to clipboard

Like

Jack Richardson

Support staff

December 8, 2015 10:31 am

Hello,

Please provide us with FTP and WP admin credentials in private content.

Thank you.

Best regards,
Jack Richardson.

#103262 copied to clipboard

Like

Supermark

Participant

December 8, 2015 12:12 pm

see private message again… and thank you for trying !!!!!
Site URL: hidden
Theme version: classico

Content is visible for topic creator and
support staff only.

#103286 copied to clipboard

Like

Jack Richardson

Support staff

December 8, 2015 3:12 pm

Hello,

As I see you’re using old theme and old plugins versions.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#103304 copied to clipboard

Like

Supermark

Participant

December 8, 2015 3:50 pm

but that is exactly the problem it just stopped updating and denied to dial into ftp!!!!!
we are at the beginning again – I always updated but that is exactly what it did not want to do!
thats why I gave you all the passwords!

#103318 copied to clipboard

Like

Supermark

Participant

December 8, 2015 5:07 pm

Hi Richard – sorry for my being so upset about that nothing works anymore –
but I thank you so much for helping me!!!
so please try to update my site…
cordially
Maiga

#103347 copied to clipboard

Like

Eva Kemp

Support staff

December 8, 2015 9:55 pm

Hello,

I’ve updated the plugins and the theme.
Please check your site.
Also disable CloudFlare and check FTP connection from your side.

Regards,
Eva Kemp.

#103421 copied to clipboard

Like

Supermark

Participant

December 9, 2015 9:16 am

Hi Eva – thank you for updating my website – but right now, it seems not ready yet?
when I try to update the rest – wordpress will not dial into my server, it still denies to go into –
so – could you please update the rest? and then I have to talk to my server…
thanks a lot
Maiga

#103459 copied to clipboard

Like

Eva Kemp

Support staff

December 9, 2015 9:49 am

Hello,

I asked you in the previous post to disable CloudFlare.
Please do this and update WordPress after that.

Regards,
Eva Kemp.

#103465 copied to clipboard

Like

Supermark

Participant

December 9, 2015 10:14 am

hm, where do I find cloud flare and what is it?

#103469 copied to clipboard

Like

Jack Richardson

Support staff

December 9, 2015 11:48 am

Hello,

We can’t access your site. It’s timing out.
The problem is related to your hosting provider.
Please contact them concerning this issue.

Best regards,
Jack Richardson.

#103485 copied to clipboard

Like

Viewing 15 results

1 through 15 (of 15 total)

You must be logged in to reply to this topic.Log in/Sign up

Topic: actualize

Usefull links

Did you know ?

Support Stats

Topic: actualize

Usefull links

Did you know ?

Support Stats

Log in to 8theme

Oops, looks like you don’t have access!

Please, enter the appropriate Envato purchase code below to create a topic on current forum