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Portfolio Grid Page with Category Filters

This topic has 8 replies, 4 voices, and was last updated 1 month, 1 week ago ago by Tony Rodriguez

Enduratex

Participant

March 28, 2026 at 03:35

Hello,
https://enduratex.site/portfolio/
We have a page with a portfolio grid + category filters.
This page has been working perfectly, unchanged, for more than 6 months.

Recently the behavior changed:
1. Load the portfolio page.
2. Select any category filter.
3. Grid items change due to the filter.
4. All grid item images get replaced with a blank “XStore Placeholder” thumbnails.
5. Force a refresh on the page with a filter selected, portfolio grid items load with all images shown correctly again.

Screenshots Attached:
Image 1: Portfolio page when it 1st loads
Image 2: Choose any filter ( images disappear )
Image 3: Refresh the page with filter ( images reappear )

I look forward to your feedback on this problem.

Thank You!

Please, contact administrator
for this information.

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support staff only.

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7 Answers

Ayan Rahman

Support staff

March 28, 2026 at 09:45

Hi,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

#468011 Copied

Enduratex

Participant

March 28, 2026 at 21:46

Hello,

Please be advised that I did all of the above.

* Disable All Plugins – Check
* Change back to XStore Theme – Check
* Completely Clear Cache and Disable Cache – Check

With nothing but XStore Theme and no plugins,
all portfolio grid item featured images disappear
when you change category filters.

Also: it is very clear that the logic is XStore Based,
because the each item’s image is replaced with:
/wp-content/uploads/xstore/xstore-placeholder-480×480.png

There is no “other thing” anywhere in the site that would have code to
purposely load the “XStore Placeholder Image” other than XStore theme.

I have a full backup of the site, and invite you to log into the /wp-admin.
Disable anything & everything if you wish, and test the page!
Can you please take a real look at this?
https://enduratex.site/portfolio/

Thank you very much in advance!

Please contact administrator
for this information.

#468017 Copied
Enduratex

Participant

March 28, 2026 at 22:25
Hey Guys,

Update: I found a growing set of PHP error_log entries that grow by 1 more line each time portfolio grid category filters are clicked.

This helps to narrow the problem cause down to what looks like an issue with how the “PRO Elements” plugin, reacts to taxonomy filter requests for XStore Theme Portfolio Items:

[28-Mar-2026 21:18:43 UTC] PHP Warning: Undefined array key "logicalJoin" in /public_html/wp-content/plugins/pro-elements/modules/loop-filter/query/taxonomy-manager.php on line 150

This site has been in development for 9 months now, and we’ve never seen this error come up before. So, it must be due to a fairly recent update in either XStore or the PRO Elements plugin.

Please Advise:
The site is about to go live, and the client will need to purchase a license for Elementor Pro. But, in the mean-time, we need to show the site around to HQ and various management teams. Is there any work-around you can suggest to restore proper functionality to this page?

Thank You!
#468022 Copied
Jack Richardson

Support staff

March 30, 2026 at 07:08

Hello @Enduratex,

We have improved our lazy load script for images on your website, specifically addressing the issue that occurred on your portfolio page when switching between tabs (example on the frontend: https://gyazo.com/7936001e78a5513212e5d833263161c9). These improvements will also be included in the next update.

As a temporary solution, we have updated the file in the PRO Elements plugin (https://gyazo.com/d2a060623087daee47e2f5546b7e0906). However, if you are using Elementor PRO and encounter the same issue, please contact the plugin’s support team, as this matter is not related to our theme and can only be resolved within the plugin itself.

Best regards,
Jack Richardson
The 8Theme’s Team

#468043 Copied

Enduratex

Participant

March 30, 2026 at 07:46

Hi Jack,

Ok, well.. awesome!
Thank so much for that quick fix.

#468048 Copied

Enduratex

Participant

March 30, 2026 at 07:58

Thanks for the support! My topic “Portfolio Grid Page with Category Filters” has been successfully resolved.

#468057 Copied

Tony Rodriguez

Support staff

March 30, 2026 at 07:58

Dear Enduratex,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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