Hello @GigWeb,

Could you please review the following reply and the solution provided here: https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536? If you are unable to achieve the described results, kindly share your feedback, and we will implement the solution on your website.

In simple terms, since you are using the Elementor Mobile Menu, you need to create a main link item within the submenu content. This is because clicking on the parent menu link triggers the opening or closing of the submenu, rather than redirecting to the page assigned to that link. If you are using same menu for desktop and mobile versions, you can create separated menu for mobile version that can be modified according to your needs.

Best regards,
Jack Richardson
The 8Theme Team

Hello @makeitsimple,

We have reviewed the issue on your website but were unable to reproduce it. Please check the issue again using a different browser or by clearing your browser cache.

The bug was previously uploaded to your website once a solution was found, and the fix is also included in the latest update.

Best regards,
The 8Theme Team

Hello @Iñigo

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Iñigo,

We have reviewed your website but did not find any issues. Could you please check it again or adjust the settings so that we can replicate the issue on our side? Additionally, please provide temporary wp-admin access in the private area.

Best regards,
The 8Theme Team

Hello @esi

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @VoyagerVA,

During our testing, we noticed that the products are still not displayed on the non-builder Shop page. This may indicate either cached data on your server or an incorrect WooCommerce configuration.

Could you please check the server cache by contacting your hosting provider? Additionally, we kindly ask you to switch your website to a default theme, such as Storefront, and verify if the issue persists.

If you prefer, we can perform this test on your website ourselves, but we would like to request your permission before proceeding.

Best regards,
Jack Richardson
8Theme Team

Hello @ERIC,

Could you please clarify how you added the “Features” tab on the single product page? Did you use the “Custom Tab” option in the Single Product Elementor Builder, or did you apply a different method?

If you would like to display custom information for each product in this tab, you can use a dynamic tag, as shown in the following screenshot: https://prnt.sc/J4XjzmSChht4. For this purpose, we recommend exploring the Advanced Custom Fields (ACF) plugin. This plugin allows you to add custom content to your single product pages in the backend and then display that content dynamically in any widget that supports dynamic tags.

For more detailed information on how to use ACF fields with Elementor’s dynamic content feature, please refer to the following link: https://elementor.com/help/elementor-acf/.

Best regards,
Jack Richardson
8Theme Team

Hello @KSP ELECTRONICS,

We have improved the padding of the section shown here: https://prnt.sc/HxgXYlTn2Fx9. However, if you would like to adjust the values further, you are welcome to modify them according to your preferences.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Niddy,

Please update your theme and the XStore Core plugin, and let us know once the update is complete. After receiving your confirmation, we will upload the necessary fixes directly to your website, as the modifications we previously made may not be included in the latest update.

If you have changed the access credentials, please provide the updated details in the private content section.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Kingsley H.,

Could you please check whether removing the “autoplay” attribute from your product video allows the Instagram in-app browser to display the product link correctly, without any video overlay pop-ups?

As noted in the following article: https://medium.com/@python-javascript-php-html-css/resolving-instagram-in-app-browser-video-autoplay-issues-on-first-load-c63d25b7149a, this issue appears to be related to the Instagram browser’s internal code rather than the website’s theme.

If the issue is resolved after disabling the autoplay attribute, you may keep it removed. Alternatively, if you prefer to retain the autoplay functionality, you can modify your custom code to enable autoplay only for desktop devices by using the default WordPress function: https://developer.wordpress.org/reference/functions/wp_is_mobile/.

Best regards,
Jack Richardson
8Theme Team

Hello @Niddy,

We apologize for the delay in our response, as we have been reviewing possible solutions for this issue. Could you please check it again now?

We have made modifications in the following files:
– et-core-plugin/app/controllers/elementor/modules/general.php
– xstore-child/functions.php

We carefully tested the issue on your staging website and did not notice any styling changes after re-saving a static block. Could you please verify this on your side?

Best regards,
Jack Richardson
The 8Theme Team

Hello @Portia Hinmon,

Each of our prebuilt sliders may have different dimensions depending on the template you imported from our prebuilt options. If you create a template from scratch, you can set a custom minimum height, such as 450px. For detailed information on using our slider templates, please refer to the documentation: https://www.8theme.com/documentation/xstore/video-tutotials/xstore-advanced-slider-with-elementor/.

If you need specific assistance, please provide us with screenshots or additional details about your request.

Best regards,
The 8Theme Team

Hello @GigWeb,

Thank you for clarifying your request. This means you would like to adjust the image size displayed in the product tabs. By default, the ‘woocommerce_thumbnail’ size format is used, which can be configured in Theme Options → WooCommerce → Product Images (see: https://prnt.sc/gBlip2EcjDv4). The default value is set to 300.

We have now modified this value to 500, so your images should appear in better quality. If you wish to change the size further, you can set your preferred value in the mentioned settings. Please remember to clear the cache after making changes if you are using any caching plugin.

Best regards,
Jack Richardson
8Theme Team

Hello @GigWeb,

Unfortunately, the screenshot you shared is not visible on our side. Could you please upload the image again in your reply or provide a https://fex.net/ link (for example) to download the images showing the issue?

We have also attached, in the private area, a video of your homepage where no issues were observed. Could you please clarify how we can reproduce the issue on our end?

Best regards,
Jack Richardson
8Theme Team

Hello @esi,

Since you are using the “Select” type for quantities, you can adjust the options in the following location: Theme Options → WooCommerce → Shop Elements → Quantity. Choose the “Select” type and set the desired values in the “Range” option (see: https://prnt.sc/oQvVriq37rL0).

After that, you may switch the “Quantity Type” option back to “Input” to keep the input type globally while using the select type only on single product pages. Once done, please publish your changes.

Examples:
Theme options -> https://prnt.sc/SJ3mp1AaT5gM (but you can modify the range setting and keep the “Quantity type” to input)
Single product select -> https://prnt.sc/BMazA951gBDS

If you prefer to modify the quantity type specifically for single products, you can do so by opening the Single Product editor and adjusting the corresponding option (see: https://prnt.sc/O8Tt6oCu8C5i).

Best regards,
Jack Richardson
8Theme Team