The categories page is not showing; I am being redirected to the homepage.

Hi,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hi,

To provide temporary wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Warm Regards,
The 8Theme Team

Hello @falah,

We kindly request that you provide us with a video demonstrating the issue so that we can review it on our side. At this time, we have checked the product categories, and the URLs are correctly redirecting to the product category archives. You may upload your video to a service such as https://fex.net/ and share the download link with us.

Best regards,
Jack Richardson
The 8Theme’s Team