Hello @Usha,

Please clear your cache and check again. We have activated the following option in your Single Product Template editor: https://prnt.sc/eowfH9dZunrm

Best regards,
The 8Theme Team

Hello @Şali

Please, check private content.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Usha,

If you are using the Single Product Builder in Elementor, please activate the Auto Height option for your Single Product Gallery. Should you require our assistance, kindly provide temporary WP-Admin access so that we can review the issue on your website and offer an appropriate solution.

Best regards,
Jack Richardson
8Theme Team

Hello @Enmanuel Rostran,

This import/export process is not covered by theme support, as it involves data stored in your database, media files uploaded to your server, the list of installed plugins, etc.. We recommend contacting your current hosting provider for assistance with the migration process. They can provide guidance or execute the necessary commands to export your data and import it to the new hosting environment without any data loss.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Hello @Kingsley H.,

Could you please ask your hosting provider to check whether a staging website is available? We would like to perform some tests, and if we do them on your live website, your customers might temporarily see some changes during the testing process.

If you are comfortable with us conducting the tests on your live website, we will proceed accordingly. Otherwise, please provide the staging URL and login credentials so that we can carry out the tests there.

Best regards,
Jack Richardson
8Theme Team

Hello @Cookster Creative,

Thank you for your detailed message and for sharing the results of your thorough troubleshooting. We truly appreciate the time and effort you’ve invested in identifying the possible cause of the issue.

At this time you can temporary disable the off-canvas content type in the My account widget of Header content so your customers will be correctly redirected to the “My account” page so they can login correctly with no refreshing needs.

We will review the described behaviour on the latest XStore version with WooCommerce to determine the logic of redirections within the off-canvas login/register component. We will test this scenario and provide you with an update as soon as possible.

Thank you also for providing staging site access — this will help us inspect the setup directly and verify the issue more efficiently.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @JohnyB,

Please check the screenshot: https://prnt.sc/Z2yrMuOQ7kpK.

To edit the content in your mobile menu, open the Header Builder: https://prnt.sc/UJ8oHBrBN4S3. In the header editor, click on the Mobile Menu widget and remove the desired elements: https://prnt.sc/c8jFwBFcbnDA.

If you would like to edit the items in the menu set within the Mobile Menu widget: https://prnt.sc/A2aQnx0R-_op, you can find this menu in your Dashboard under Appearance → Menus, where you can modify or remove the items as needed: https://prnt.sc/8pGNsdnqmQWw.

Best regards,
Jack Richardson
8Theme Team

Hello @JohnyB

Could you please provide temporary wp-admin access, as the previous access is outdated? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @JohnyB,

You have renamed the default WooCommerce category “Uncategorized” to “New.” By default, all categories are displayed in the category list within the sidebar widget. However, you can choose to hide empty categories by adjusting the settings under Dashboard → Widgets → Shop Sidebar → Filter by Categories.

Best regards,
The 8Theme Team

Hello @Kingsley H,

Thank you for your detailed message and for sharing the additional information. We appreciate the time you have taken to investigate the issue and to provide comparisons with the Shopify version of your site.

We understand that the problem occurs only on iPhone devices when the site is opened through the Instagram browser, and not through other browsers or platforms.

We will await the solutions your team can provide, as the issue has been documented and appears to be an Instagram-related bug. Once your team or the support channel you contacted has any updates or solutions, please share their feedback with us so that we can understand how the issue was resolved.

Best regards,
The 8Theme Team

Hello @Iñigo,

We appreciate your message. If your request is solved, you can mark this topic as solved.

Best Regards,
8Theme’s Team

Hello @GigWeb,

We apologize for not checking this earlier. Could you please try the solution described above?

In simple terms, since you are using the Elementor Mobile Menu, you need to create a main link item within the submenu content. This is because clicking on the parent menu link triggers the opening or closing of the submenu, rather than redirecting to the page assigned to that link. If you are using same menu for desktop and mobile versions, you can create separated menu for mobile version that can be modified according to your needs.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Iñigo,

If the issue appears only on your staging website and you have already resolved it on your live website, could you please clarify the solution you implemented there? We do not encounter this issue on our local websites, so we need to examine it in detail on your staging website. It is possible that some files were modified directly in the theme or the XStore Core plugin, which might explain why the issue occurs only on your website.

Best regards,
Jack Richardson
8Theme Team

Hello @bolekproduction

Please, check now. We set next value for your main container on home page -> https://prnt.sc/RnT7gxN4TTcI.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @GigWeb,

Could you please review the following reply and the solution provided here: https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536? If you are unable to achieve the described results, kindly share your feedback, and we will implement the solution on your website.

In simple terms, since you are using the Elementor Mobile Menu, you need to create a main link item within the submenu content. This is because clicking on the parent menu link triggers the opening or closing of the submenu, rather than redirecting to the page assigned to that link. If you are using same menu for desktop and mobile versions, you can create separated menu for mobile version that can be modified according to your needs.

Best regards,
Jack Richardson
The 8Theme Team