Forum Replies Created

Viewing 30 posts - 5,551 through 5,580 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 18:43

    Hello,

    As a solution you can try import demo content via .xml file as described here https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade (paragraph “2.4. Demo Content”, “.XML files import”).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 18:42

    Hello,

    You can install base demo content in Theme Options > Import/Export. Please read the documentation https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade (paragraph “2.4. Demo Content”).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 18:33

    Hello,

    You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/blanco/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
    But as you’ve already updated those files you need reupload “woocommerce” folder in wp-content/themes/blanco directory from the theme package.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 18:00

    Hello,

    Sorry, but your query is unclear.
    Could you please show a screenshot?
    Also check the site on mobile devices. Do you have problems there?
    When you resize browser window you have to reload a page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 16:00

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 15:50

    Hello,

    I see this on Cart page on mobile http://prnt.sc/djczgg . As you can see “X” symbol is shown.
    Please specify what device are you checking in.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 13:04

    Hello,

    Custom.css file in parent theme won’t be lost after theme update.
    Also you can move the code from custom.css to style.css in the child theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 20:51

    Hello,

    Sorry, but I couldn’t replicate the issue. Logo is clickable at the place where it’s located. Could you please describe with more details how to replicate the problem?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 20:45

    Hello,

    I’ve added the code in custom.css file.
    Please check top bar now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 19:55

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 19:52

    Hello,

    Try to recreate the whole page where tabs aren’t working.
    Let us know the result.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 19:46

    Hello,

    Please provide WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 19:34

    Hello,

    There is error on your site:
    WordPress database error: [Table ‘captiv8r_wp165.wp_termmeta’ doesn’t exist]
    SELECT term_id, meta_key, meta_value FROM wp_termmeta WHERE term_id IN (7) ORDER BY meta_id ASC
    http://prntscr.com/dj07lw

    You need contact your hosting provider support regarding it or ask them to restore your database from backup.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 19:13

    Hello,

    I’ve edited the files functions.php, widgets.php and vc.php in your child theme.
    Please clear browser cache and check footer now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 18:20

    Hello,

    WP Dashboard credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 17:02

    Hello,

    You created empty FTP account. There are no files.
    Please give us access to the site files via FTP.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 12:39

    Hello,

    Please try this css code:

    @media (max-width: 480px) {.header-variant2 #top-cart {
       padding-top: 20px;
    }
    .header-variant2 .search_form form {
       top: 4px;
       right: 0px;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 12:35

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 11:10

    Hello,

    As I see you haven’t created any projects in Portfolio section in WP Dashboard.
    Please create projects first.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 20:57

    Hello,

    As I see Raleway font is loading for menu items https://www.dropbox.com/s/vx5t1ivf9ccjit2/Selection_221.jpg?dl=0 .
    Please clarify what exactly needs to be changed for them.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 20:40

    Hello,

    As I see now the site is working properly http://prntscr.com/dilmiw .
    Also tabs on single product page are functioning correctly.

    Try to clear browser cache and check again.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 20:17

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 19:15

    Hello,

    Please try to disable 3rd-party plugins and save brand image then.
    If the issue still persists please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 19:05

    Hello,

    Yes, you can update it, but don’t forget to create a backup.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 19:03

    Hello,

    As I see you set 3 products per row http://prntscr.com/dik4gn
    As for products per page, may we reupload theme files?
    Please provide FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 16:11

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    After that delete Wishlist plugin in Plugins section.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 16:07

    Hello,

    Sorry for a delay.
    Unfortunately this can’t be achieved as slider code is rewritten by our developers and some options may not work.
    In this case feature you want, can’t be done.

    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 10:46

    Hello,

    I’ve reuploaded theme files. Please clear browser cache and check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 10:22

    Hello,

    Unfortunately Legenda theme doesn’t have such feature. To implement this it will require additional customization which is beyond our basic support scope.
    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 10:13

    Hello @JP McWaters,

    Thank you for FTP details, but we also need WP Dashboard access.
    Could you provide?

    Thank you.
    Best regards,
    Jack Richardson.

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Viewing 30 posts - 5,551 through 5,580 (of 16,227 total)
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