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Brand image upload won't save - by captiva

This topic has 6 replies, 2 voices, and was last updated 7 years, 4 months ago ago by Jack Richardson

captiva

Participant

December 12, 2016 at 16:07

I have tried to upload and save an image (250×130) to the Edit Brand admin page as the brand image for products. However, after clicking Save, the image is not actually saved. I have tried JPG and PNG files. How can I save the brand images successfully?

Thanks for your help!

Richie

#148662 Copied Theme version: 2.9.2 WooCommerce version: 2.6.9

5 Answers

Jack Richardson

Support staff

December 12, 2016 at 19:15

Hello,

Please try to disable 3rd-party plugins and save brand image then.
If the issue still persists please provide FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#148693 Copied

captiva

Participant

December 12, 2016 at 21:17

I tried deactivating the plugins as you suggested, but still have the same problem. I moved the site to a server so you could access the admin and ftp. The credentials are included here.

Please, contact administrator
for this information.

#148771 Copied

Jack Richardson

Support staff

December 13, 2016 at 18:20

Hello,

WP Dashboard credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#148921 Copied

captiva

Participant

December 13, 2016 at 18:29

I’m so sorry. My fault–a typo. Please try again with the same credentials I sent.

Thanks,
Richie

#148922 Copied

Jack Richardson

Support staff

December 13, 2016 at 19:34

Hello,

There is error on your site:
WordPress database error: [Table ‘captiv8r_wp165.wp_termmeta’ doesn’t exist]
SELECT term_id, meta_key, meta_value FROM wp_termmeta WHERE term_id IN (7) ORDER BY meta_id ASC
http://prntscr.com/dj07lw

You need contact your hosting provider support regarding it or ask them to restore your database from backup.

Best regards,
Jack Richardson.

#148935 Copied
Tagged: brand, image, save, themes, upload, woocommerce, wordpress
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