Brand image upload won't save - by captiva

This topic has 6 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Jack Richardson

  • Avatar: captiva
    captiva
    Participant
    December 12, 2016 at 16:07

    I have tried to upload and save an image (250×130) to the Edit Brand admin page as the brand image for products. However, after clicking Save, the image is not actually saved. I have tried JPG and PNG files. How can I save the brand images successfully?

    Thanks for your help!

    Richie

    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 12, 2016 at 19:15

    Hello,

    Please try to disable 3rd-party plugins and save brand image then.
    If the issue still persists please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: captiva
    captiva
    Participant
    December 12, 2016 at 21:17

    I tried deactivating the plugins as you suggested, but still have the same problem. I moved the site to a server so you could access the admin and ftp. The credentials are included here.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 18:20

    Hello,

    WP Dashboard credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: captiva
    captiva
    Participant
    December 13, 2016 at 18:29

    I’m so sorry. My fault–a typo. Please try again with the same credentials I sent.

    Thanks,
    Richie

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 13, 2016 at 19:34

    Hello,

    There is error on your site:
    WordPress database error: [Table ‘captiv8r_wp165.wp_termmeta’ doesn’t exist]
    SELECT term_id, meta_key, meta_value FROM wp_termmeta WHERE term_id IN (7) ORDER BY meta_id ASC
    http://prntscr.com/dj07lw

    You need contact your hosting provider support regarding it or ask them to restore your database from backup.

    Best regards,
    Jack Richardson.

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