Hello @martijntje,

Could you please take a moment to review your Shop page and the product design we have created for you: https://gyazo.com/99e4800da0ee6d01bb90827a74e3da14?

Please note that the Ajax “Add to Cart” function works only for Simple product types, while Variable products redirect to the single product page.

If you have any additional suggestions, kindly clarify your request in detail.

Best regards,
Jack Richardson
8Theme Team

Hello @esi,

Could you please verify your credentials ? The current FTP access directs us to an empty directory, as shown here: https://prnt.sc/WeSi8W_scmhu.

Best regards,
The 8Theme Team

Hello @Dezi Jeffry,

Please share your private content information only in the private area, as it is visible exclusively to our support managers. The public area is accessible to all customers.

We have scanned the unused widgets on your website in the Elements Manager panel of Elementor. You can now review and edit the content of your shop template here: https://prnt.sc/aMYLxd-LncLy.

If you need to use any specific widget that is currently inactive, you can manually activate it in the Elements Manager and save the changes: https://prnt.sc/c0YoezVW5V8K.

Best regards,
Jack Richardson
8Theme Team

Hello @Kingsley H.
Please, check private content.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Carla,

Thank you for contacting us and for providing detailed information about your inquiry.

We understand the importance of having filtering options available on the search results page, especially for stores with extensive product catalogs like yours. Please note that, by default, the search results page is not considered a standard WooCommerce shop or product archive page. Consequently, the default shop filters do not appear or function as they normally would.

However, it is possible to implement a custom solution to enable filtering functionality on the search results page. For this purpose, we kindly recommend reaching out to our customization service through the following link: https://www.8theme.com/contact-us/

Best regards,
Jack Richardson
The 8Theme Team

Hello @Adam,

1. If you are using any cache provided by plugins or CDN caching, please temporarily disable it and check again. This issue may occur due to an incorrectly cached version of your pages or because the CDN cache of your website has not been cleared for some time.

2. You can create multiple templates by setting conditions to display specific templates for certain categories. Alternatively, you can use a general Shop template for all shop archives and add the widget named “Archive Description” In each category, you can add a description in the category settings, and this content will be displayed in the widget. You may also explore the use of Dynamic Tags: https://developers.elementor.com/docs/dynamic-tags/.

If you need any specific area to be unique for each category, please clarify your request by providing some screenshots or videos.

Best regards,
Jack Richardson
8Theme Team

Hello @Olga777,

We kindly requested that you enable the following option:
https://prnt.sc/QMhH4yAPoXJg (Theme Options → Speed Optimization → Disable pjax pagination)

Please activate this option (turn the switch green) and check the result afterward.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Kingsley H.,

Could you please check the mentioned issue on the staging website you created for testing? Additionally, we kindly ask you to provide temporary access (in private content) to your staging website so that we can review the issue from our side.

Best regards,
8Theme Team

Hello @Carla

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Pites,

Thank you for your request. However, we need more details about your issue. The URL you provided leads to a page displaying posts, not search results, so we are unsure how it relates to the search engine.

If you could share a video or screenshots, we would be able to assist you more effectively.

Best regards,
Jack Richardson
8Theme Team

Hello @Şali,

In our Single Product Gallery widget, we use the default Elementor lightbox functionality. You can check how it works by testing any other widget, such as the Image widget, with the option to open the lightbox on click. If the issue occurs regardless of the widget you are testing, it indicates that this is how the Elementor lightbox functions. Otherwise, please provide us with a video demonstrating your testing process with other widgets so that we can better understand your step-by-step procedure.

Best regards,
Jack Richardson
8Theme Team

Hello @martijntje,

Please note that a different hover type is currently set in Theme Options → WooCommerce → Product Design. You can change this setting to “Default” to display a static button, as the current hover design shows the button in a simple link style.

Kind regards,
Jack Richardson
8Theme Team

Hello @Marlon,

Here is an additional tip for you. It is not necessary to create multiple shop templates with same content and set the Query taxonomy for each category in the Products Grid widget. You can create a single template with the “All Product Archives” condition and use the Archive Products widget instead of the Products Grid widget. This is because the widgets in the sidebar will function correctly only with the Archive Products widget or with the Product Grid/List widget when the data source is set to “Current Query.”

We recommend reviewing the tutorial in our article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

If the main request of this topic has been resolved, you may mark it as closed. If you have any further questions, please create separate topics for each inquiry.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Marlon,

Please check the column settings for tablets and mobile devices in the Archive Products widget within your template set for specific category pages: https://prnt.sc/cuGs84uexAav. We have already improved these settings for the “collares” category (the URL is provided in the private content), so you can use it as an example and adjust the settings for similar widgets on other category pages accordingly.

Best regards,
Jack Richardson
The 8Theme Team

Hello @esi,

We apologize for the delay in our response. We are currently working on a global solution rather than a temporary fix. Once the solution is found, we will notify you and implement it on your website.

In the meantime, you may temporarily disable the Sale Booster feature or continue using it as it is.

Best regards,
The 8Theme Team