Jack Richardson

Dear @KSP ELECTRONICS,

I hope this message finds you well. I would like to inform you that within the Single Product Editor on your web-site, you have the option to add a ‘Short Description’ to your products. You can access this feature via the following link: https://prnt.sc/udJ_x2upywNJ. Once you publish the changes, the short description will be visible on your product pages.

Additionally, we recommend reviewing and implementing strategies that have proven successful for other clients in enhancing website speed. For detailed guidance, please refer to the discussions below:
1. https://www.8theme.com/topic/website-not-loading-some-time-loading-but-taking-too-much-time-and-showing-some-error/#post-407631
2. https://www.8theme.com/topic/child-theme-not-activated-yet-is-there-any-issue/#post-408335

Please note that our role is to provide support and advice during the optimization process, rather than making direct changes to your website.

Should you need further assistance or wish to request specialized optimization services for your website, please submit a request via this link: https://prnt.sc/fgk4W3hZG8P6.

Thank you for your attention. We look forward to assisting you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Flo Key
Could you please, clear your browser cache and check ? Currently we don’t see any issue with lottie on your home page -> https://gyazo.com/05434a6d6e5e2d45884576b1017630dd.
Kind regards, Jack Richardson

Hi @Anas,

Thank you for bringing this to our attention, and I completely understand your frustration, especially given your smooth experience with other themes over the years.

It’s important to note that, with each passing year, technology advances, and themes, plugins, and overall WordPress systems become more resource-intensive. As a result, what worked perfectly a few years ago might now require some adjustments, even on a powerful 16GB RAM server.

Here are a few steps that might help resolve the issue:

1. **Update Resource Limits**: While your server has 16GB of RAM, it may be necessary to increase some specific server limits like PHP memory or execution time to ensure compatibility with modern themes and plugins. You can adjust the memory limit by adding this to your wp-config.php file:
define('WP_MEMORY_LIMIT', '512M');
Increasing the PHP execution time and max input variables in your hosting settings can also help.

2. **Stay Up-to-Date**: Make sure both the theme and all bundled plugins are fully updated, as newer versions often address compatibility and performance improvements.

3. **Enable Debugging**: Activate WordPress debugging to log any errors that could help pinpoint the issue. Add these lines to your wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

These steps should help resolve the issue, but if it persists, please contact also to your hosting provider to enchance the server properties and values.

Best regards,
Jack Richardson
The 8theme’s team

Dear @KSP ELECTRONICS,

I hope this message finds you well. I would like to inform you that response times may vary, typically up to 24 hours during weekdays and up to 48 hours on weekends. We strive to address queries more swiftly whenever possible. To expedite our response, we kindly request that you avoid submitting multiple inquiries for the same issue as it does not shorten the response time.

We have identified the cause of the issue you reported. It appears to be due to incorrect settings in the inner container (https://prnt.sc/NiDiutyUn1FL), specifically related to its configuration as a Sticky header. We have made the necessary adjustments, and you can view the current setup here: https://prnt.sc/bq7aTbAsze9R. Please review it at your convenience to ensure everything meets your expectations.

Furthermore, for your reference and future needs, you may find our documentation on configuring Sticky headers helpful. It is available at this link: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/#features-gwnX12.

Thank you for your attention and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Hello, @Goostaf,

We are contacting you to advise on the addition of a top panel to your website. We recommend utilizing the Global Sections available in the Theme Options for this purpose.

Please follow these steps to add the Global Section:
1. Navigate to Xstore > Theme Options > Global Sections.
2. Click on “Add the Section.”
3. Set the Position to “Before Header.”
4. Select the desired content.
5. Click “Publish” to save the changes.

Unfortunately the closing action by clicking on the icon is not possible to achieve yet. If you are planning to have such functionality you need to request for additional customization (https://www.8theme.com/account/#etheme_customization_panel) or find a plugin where such feature exists.

We trust this information will be useful to you. Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @maybendeler,

Please, check our answer for the same request you have -> https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536.

Please do not hesitate to contact us if you have any further questions or require additional assistance.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Anas,

I hope this message finds you well. It appears that you may need to enhance your server’s capabilities to continue utilizing the necessary plugins effectively. Alternatively, you might consider keeping the crucial ones inactive on your website to ensure optimal performance.

Should you require further assistance or have any other inquiries related to our support services, please do not hesitate to reach out.

Kind regards,
Jack Richardson
8Theme’s Team

Dear @Alicengiz,

I hope this message finds you well. We kindly request that you clear all caches following the installation of the previously suggested patches. Should your website utilize a CDN, please ensure that it is also cleared.

Additionally, we are currently unable to access the dashboard of your website as the credentials provided are now incorrect. Could you please verify and update the access details at your earliest convenience?

Thank you for your attention to these matters.

Best regards,
Jack Richardson
8Theme’s Team

Hello @cocofu

Please do not duplicate your requests :
1/ https://www.8theme.com/topic/product-concerns-have-not-been-resolved/#post-415466
2/ https://www.8theme.com/topic/my-product-filter-is-not-working-and-i-cannot-locate-the-relevant-categories-it-is-the-same-no-matt/#post-415156
3/ https://www.8theme.com/topic/my-product-filtering-has-not-been-resolved-it-is-correct-that-i-give-you-the-account-and-password/#post-415202
4/ https://www.8theme.com/topic/you-havent-solved-my-product-filtering-problem-yet/#post-415467
6/ https://www.8theme.com/topic/my-product-filtering-has-not-been-resolved-please-do-not-delete-my-question/#post-415310
7/ https://www.8theme.com/topic/my-products-are-all-duplicate-and-illegal/#post-415096

Thanks for respecting our support rules !

Kind regards, Jack Richardson

Hello @cocofu

Please do not duplicate your requests :
1/ https://www.8theme.com/topic/product-concerns-have-not-been-resolved/#post-415466
2/ https://www.8theme.com/topic/my-product-filter-is-not-working-and-i-cannot-locate-the-relevant-categories-it-is-the-same-no-matt/#post-415156
3/ https://www.8theme.com/topic/my-product-filtering-has-not-been-resolved-it-is-correct-that-i-give-you-the-account-and-password/#post-415202
4/ https://www.8theme.com/topic/you-havent-solved-my-product-filtering-problem-yet/#post-415467
6/ https://www.8theme.com/topic/my-product-filtering-has-not-been-resolved-please-do-not-delete-my-question/#post-415310
7/ https://www.8theme.com/topic/my-products-are-all-duplicate-and-illegal/#post-415096

Thanks for respecting our support rules !

Kind regards, Jack Richardson

Dear @cocofu,

I hope this message finds you well. I would like to refer you to our previous conversation regarding the issue you experienced, which can be found at this link: https://www.8theme.com/topic/my-products-are-all-duplicate-and-illegal/page/2/#post-415338. Following our discussions, we implemented a switch from one widget to another. Also, it seemed for us that the solution we implemented was good for you according to your words that we can close the topic because the main concern is solved -> https://www.8theme.com/topic/my-products-are-all-duplicate-and-illegal/page/2/#post-415345.
I am pleased to inform you that, based on my latest review of your shop, the products now appear correctly when selecting a Product category. You can view the updated display here: https://gyazo.com/fed659f41672e14e9a15342cd6056a58.

Should there be any other issues or if the resolution does not meet your expectations, please provide us with a detailed description of the specific problems you are still encountering.

Additionally, I would like to remind you again of our support guidelines, which stipulate response times of up to 24 hours on weekdays and up to 48 hours on weekends. Due to the volume of inquiries we receive, immediate responses may not always be feasible. We greatly appreciate your patience and understanding, and we assure you that your request will be addressed as promptly as possible by our developers.

We also kindly request that you refrain from creating multiple topics regarding the same issue, as this can lead to delays in our response times. We have noticed that there have been five additional topics created with the same question. Please continue to monitor the current thread for updates.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @cocofu,

We are pleased to inform you that the access credentials you provided in latest reply are now correct. We have successfully added the default WooCommerce ‘Product Categories’ widget (https://prnt.sc/fniPTRpjFMjI) on your website. As a result, the products are now being displayed correctly when a category is selected from this widget. You can view the current functionality here: https://prnt.sc/E-9TcHMWdv8x. We kindly ask you to verify this on your end.

Please note that the previous widget has been removed, and only the default one is currently active. You can see the outcome of this update at the following link: https://gyazo.com/c4aff997fc0510640554bc22c513576e.

Thank you for your cooperation. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Brooke,

I hope this message finds you well. We have uploaded a potential fix to the file you previously mentioned. Could you please verify if the issue has been resolved on your end? Alternatively, if the problem still persists, could you kindly provide us with a link to the product where the warning is still displayed?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @TheOne,

We hope this message finds you well.

We are pleased to inform you that we have made some modifications to the ‘et-core-plugin/app/models/search/analytics/user-interface.php’ file. These improvements will be incorporated in the upcoming update of our theme.

Could you kindly review the changes at your earliest convenience?

Thank you for your attention and cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @cocofu
Check private content.
Kind regards, Jack Richardson