Forum Replies Created

Viewing 30 posts - 5,221 through 5,250 (of 16,226 total)
1 2 3 … 174 175 176 … 539 540 541
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 10, 2017 at 13:58

    Hello,

    Instead of using shortcode [gmaps] try to use “Contact Page” template http://prntscr.com/ei8x7m or add google map on page with “Default” template via Visual Composer element “Google Maps” http://prntscr.com/ei8y4c .

    Regards,
    Jack Richardson.

    #156674 Copied In reply to: Google map API not working after theme update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 10, 2017 at 09:03

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    #156641 Copied In reply to: New WordPress Update FATAL ERROR
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 17:31

    Hello,

    Unfortunately we can’t connect to your server via FTP. Are there any restrictions from the server side?

    Regards,
    Jack Richardson.

    #156617 Copied In reply to: Traslate Buttons
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 17:04

    Hello,

    1. As I see the submit button on your page looks like this http://prntscr.com/ehw58m

    2. Here is the example of using do_shortcode function to display two text blocks in two columns:
    echo do_shortcode('[vc_row][vc_column width="1/2"][vc_column_text]I am text block 1[/vc_column_text][/vc_column][vc_column width="1/2"][vc_column_text]I am text block 2[/vc_column_text][/vc_column][/vc_row]');

    Regards,
    Jack Richardson.

    #156613 Copied In reply to: Product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 16:03

    Hello @Mattias,

    Please check the report with your site from the GTMetrix service https://gtmetrix.com/reports/maxx.ee/Sd4QC46g . Follow the recommendations to speed up the site.

    Regards.
    Jack Richardson.

    #156597 Copied In reply to: very slow load
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 15:43

    Hello,

    I’ve re-uploaded files in the wp-content/themes/legenda/woocommerce folder. Please check single product page now.

    Regards,
    Jack Richardson.

    #156592 Copied In reply to: New WordPress Update FATAL ERROR
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 14:11

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content area to check the issue.

    Regards,
    Jack Richardson.

    #156572 Copied In reply to: Google map API not working after theme update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 11:43

    Hello,

    Unfortunately we can’t replicate the issue with mobile menu on your site. Please remove your menu customization to see the issue you described. Also provide us with WP Dashboard credentials in private content area.

    Regards,
    Jack Richardson.

    #156539 Copied In reply to: Mobile Menu unclickable
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 11:20

    Hello,

    You don’t need edit theme files in the Legenda version 3.1, as theme option was added there to put Google Maps API Key. You can find it in WP Dashboard > Theme Options > Contact Form > Google Map API.

    Regards,
    Jack Richardson.

    #156535 Copied In reply to: Google map API not working after theme update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 11:09

    Hello,

    You have been answered in this thread https://www.8theme.com/topic/new-wordpress-update-fatal-error/#post-156531 regarding the issue. Please check it.

    Regards,
    Jack Richardson.

    #156533 Copied In reply to: Site Note Loading after Update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 11:08

    Hello,

    Please take our apologies for delay.
    The problem is caused by deprecated post grid visual composer element on your home page http://prntscr.com/ehs6ys . You need recreate it to fix the issue.

    Regards,
    Jack Richardson.

    #156531 Copied In reply to: New WordPress Update FATAL ERROR
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 10:39

    Hello,

    Please provide WP Dashboard credentials to your dev site to check the issue.

    Best regards,
    Jack Richardson.

    #156527 Copied In reply to: Translating 'new' and 'sale' stickers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 10:36

    Hello,

    Please specify what link you’re trying to create and provide WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #156525 Copied In reply to: impossible to create links with the wysiwyg
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 09:58

    Hello,

    Please go to Theme Options > E-Commerce > Single Product Page > Enable slider for gallery images > On.

    Let us know the result.
    Best regards,
    Jack Richardson.

    #156513 Copied In reply to: Product gallery not showing as slider but stacked images
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 09:52

    Hello,

    1. Please read this article how to add fonts correctly:
    http://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/ (read the section “Adding Custom Fonts in WordPress Using CSS3 @font-face”).

    2. You have to edit header.php file. We recommend to use child theme to get changes safe after theme update.

    3. Unfortunately there is no such feature. Sorry.

    Best regards,
    Jack Richardson.

    #156511 Copied In reply to: Adding Google Font, Social button and customise the search section
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 09:47

    Hello,

    Are you using any translation plugins?
    Please provide WP Dashboard and FTP credentials to check the issue.

    Thank you.
    Best regards,
    Jack Richardson.

    #156509 Copied In reply to: button change text to button
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 9, 2017 at 09:44

    Hello,

    Could you please clarify what you want to achieve?

    Thank you.
    Best regards,
    Jack Richardson.

    #156506 Copied In reply to: woocommerce_thankyou action support
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 7, 2017 at 15:24

    Hello,

    Please take my apologies for delay.
    I’ve moved the following code in the wp-content/themes/classico/woocommerce/content-product-slider.php file from line 76 to 149:

    <?php
   /**
   * woocommerce_before_shop_loop_item_title hook
   *
   * @hooked woocommerce_show_product_loop_sale_flash - 10 [REMOVED in woo.php]
   * @hooked woocommerce_template_loop_product_thumbnail - 10 [REMOVED in woo.php]
   */
  do_action( 'woocommerce_before_shop_loop_item_title' );
?>

    Please check related products now.

    Regards,
    Jack Richardson.

    #156421 Copied In reply to: Advanced Product Labels for WooCommerce
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 7, 2017 at 11:06

    Hello,

    Please provide us with FTP credentials in private content area.

    Regards,
    Jack Richardson.

    #156401 Copied In reply to: New WordPress Update FATAL ERROR
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 7, 2017 at 10:13

    Hello,

    You need update your parent theme.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!

    Here you can check video tutorial:

    Regards,
    Jack Richardson.

    #156395 Copied In reply to: Revolution slider premium plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 7, 2017 at 08:49

    Hello,

    Add this css code in custom.css:

    .cart-options-row .shipping-calculator-button {
    display: none;
}

    How to create custom.css you can watch in this tutorial

    Regards,
    Jack Richardson.

    #156388 Copied In reply to: shopping cart: calculate shipping in two places
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 6, 2017 at 15:59

    Hello,

    You are welcome 😉

    Regards,
    Jack Richardson.

    #156326 Copied In reply to: Live Chat | contact us
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 6, 2017 at 15:58

    Hello,

    Want to delete More Info Tab
    http://www.malihastudio.com/beta/product/green-embroidered-silk-merino-woolen-sw-25-2/

    Please check the woocommerce docs how to manage tabs https://docs.woocommerce.com/document/editing-product-data-tabs/

    Note it’s strongly recommended to make customizations in theme files using child theme https://codex.wordpress.org/Child_Themes to prevent losing your changes after the next theme update.

    Also size chart ajax is not working images is not opening in light box plz check

    Please provide us with WP Dashboard credentials in private content area.

    can I add custom measurement for in size section or redirect to new page?

    You can add more size attributes in variable product, check the docs here https://docs.woocommerce.com/document/variable-product/

    Regards,
    Jack Richardson.

    #156325 Copied In reply to: Required Some fixes
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 6, 2017 at 15:29

    Hello,

    As I see the Revolution Slider plugin is activated in your WP Dashboard > Plugins section http://prntscr.com/egoxs1
    Also you are using old theme and required plugins versions. Please update them to the latest ones.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.


    Don’t forget to create back up of your files and database before starting update process!


    All theme required plugins can be downloaded here https://www.8theme.com/download-plugins/

    Regards,
    Jack Richardson.

    #156319 Copied In reply to: Accidentally deactivated Slider Revolution
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 6, 2017 at 15:10

    Hello,

    Deactivate your live chat plugins one by one and check the site to know which one needs to be deleted.

    Regards,
    Jack Richardson.

    #156316 Copied In reply to: Live Chat | contact us
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 6, 2017 at 13:41

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    #156307 Copied In reply to: after update legenda
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 6, 2017 at 13:31

    Hello,

    Is it possible to have the bar in 1 line, like this image?

    Use this css code:

    .mc4wp-form .mc4wp-form-fields .email-adress,
.mc4wp-form .mc4wp-form-fields .email-submit {
    display: inline-block;
}

    Regarding the other questions you can create needed tab content via Visual Composer and then copy its source code and paste it in your custom tab code in functions.php https://docs.woocommerce.com/document/editing-product-data-tabs/ . Note you need use do_shortcode() function to use shortcodes in php file.
    Also it’s strongly recommended to make all customizations via Child Theme https://codex.wordpress.org/Child_Themes , otherwise you’ll lose all your changes after the next theme update.

    Regards,
    Jack Richardson.

    #156302 Copied In reply to: Product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 6, 2017 at 10:49

    Hello,

    Try the following code to add Google+ icon:

    <a hfer="#"><i class="icon-google-plus"> </i></a>

    Regards,
    Jack Richardson.

    #156287 Copied In reply to: Follow us Icons
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 3, 2017 at 16:13

    Hello,

    You activated two chat plugins simultaneously http://prntscr.com/efkb8y . Leave one of them activated and update it to the latest version https://www.8theme.com/download-plugins/

    Regards,
    Jack Richardson.

    #156188 Copied In reply to: Live Chat | contact us
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 3, 2017 at 13:03

    Hello,

    As I see you are using old theme and required plugins. Please update them to the latest versions.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    All required plugins can be downloaded here https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Jack Richardson.

    #156176 Copied In reply to: Revolution Slider won't activate on Legenda Theme (fresh install) "fatal error"
  • 1 2 3 … 174 175 176 … 539 540 541
    Viewing 5,250 results - 5,221 through 5,250 (of 16,226 total)
Viewing 30 posts - 5,221 through 5,250 (of 16,226 total)
1 2 3 … 174 175 176 … 539 540 541

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