Critical error when putting the variable products

This topic has 9 replies, 4 voices, and was last updated 4 weeks ago ago by Andrew Mitchell

  • Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    October 4, 2024 at 11:06

    When I put the products in variable format when clicking on the title of the product it gives me a critical error and I don’t know how to solve it.

    Please, contact administrator
    for this information.
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    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2024 at 11:59

    Hello,

    Thank you for reaching out to us with your concern.

    1/ Please provide URL of the product, temporary wp-admin, and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    2/ Please read this article – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/ You can disable the XStore AMP plugin or edit settings according to your needs.

    Best Regards,
    8Theme’s Team

    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    October 4, 2024 at 12:34

    Hello! To create a user for them I need an email, which one do I put …..? Thank you

    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    October 4, 2024 at 12:42

    Envío datos solicitados.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2024 at 13:02

    Hello,

    We appreciate your prompt response.

    Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    Provide us with FTP access to do this for you.

    Warm Regards,
    The 8Theme Team

    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    October 4, 2024 at 13:26

    Envío los datos solicitados

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 4, 2024 at 14:12

    Hello @elrincondelanena.moda@gmail.com
    Please, check now !
    The fix will be included in next update too.
    Kind regards, Jack Richardson

    Avatar: elrincondelanena.moda@gmail.com
    elrincondelanena.moda@gmail.com
    Participant
    October 4, 2024 at 14:22

    SOLUCIONADO !! Muchas gracias.

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 4, 2024 at 14:22

    Dear elrincondelanena.moda@gmail.com,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Critical error when putting the variable products’' has been successfully resolved, and the topic is now closed for further responses

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