Hello @DashDoor,

The wp-admin access you provided appears to be incorrect. Therefore, we would like to guide you on how to modify the content based on the updates made to our local website.

Please open the Header Editor by navigating to: Dashboard → XStore Builders → Header Builder.

Next, locate the Mobile Menu widget and refer to the following screenshots for guidance:
https://prnt.sc/h9L8YnOfdsgp
https://prnt.sc/C2rsFxLPnt6R
https://prnt.sc/FhMlBYuyeK-u

To correct the Shop page URL, open the Header content and navigate to the Mega Menu widget by following this path:
XStore Builders → Header Builder → Elementor → Edit → Mega Menus.

Best regards,
Jack Richardson
8Theme Team

Dear @Andrei Andrei,

As this is your testing website and it is still under development, there is no need to use caching, as it may cause the issues you mentioned during the moderation process. We recommend temporarily disabling the LiteSpeed Caching plugin (https://prnt.sc/gt9WCyRxxdWT). Alternatively, after each content modification, please clear the cache using the following button: https://prnt.sc/i9CJ20nOJ7hd.

We have also attached, in the private content section, videos from our tests in Safari and Chrome browsers on a mobile device, which show that the homepage displays correctly. This confirms that the issue is related to caching.

You may remove the widgets from your header/pages/footer and add new ones as needed.

Please note that we cannot provide unique content customization for each customer. However, we are happy to offer suggestions and guidance to help resolve issues or assist with requested implementations.

If you would like to request customization services, please submit your request through our contact form: https://www.8theme.com/contact-us/

Best regards,
Jack Richardson
The 8Theme Team

Hello @chutipao

Could you please, check now ?

Kind regards, Jack Richardson
The 8theme’s team

Hello @Cookster Creative,

Could you please check how it works when using the default shortcode [woocommerce_cart] (https://prnt.sc/v8LHlLL394zK) instead of the widgets currently in use? For this test, we have created a temporary test page and set it as the cart page in the WooCommerce settings.

It appears that the issue occurs when the progress bar is displayed in a separate area. However, when it is shown in the same area that reloads with the cart items, it functions correctly.

At this stage, we have not yet found a correct solution for the widget-based content. The good news is that the progress bar works better (although some minor bugs remain) with the default shortcode-based layout. Could you please confirm if this approach is acceptable for you?

Sorry, but we do not have a final solution yet and will need additional time to investigate and find one.

Best regards,
Jack Richardson
8Theme Team

Hello @Andrei Andrei,

We have made the following updates to your website:

– https://prnt.sc/CZ-AxqjZ8ONd – Adjusted the column widths on the home page for mobile devices.
– https://prnt.sc/vUksvswv54Aa – Replaced the Lottie icons, as they were not displaying correctly on the home page.
– https://prnt.sc/Kd8PViY4GSnc – Added custom CSS to each Icon Box widget to hide the description content on mobile devices.
– https://prnt.sc/NiniKIQ9jS3H – Modified the “Slides per View” option in the Spotlight Categories widget (displayed as a carousel), allowing you to adjust the number of visible categories through the mentioned settings.

Please review the changes and share your feedback.

Best regards,
Jack Richardson
8Theme Team

Hello @chutipao

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @mantolis,

Could you please perform a test now? We have found that when next option is inactive (see: https://prnt.sc/IqaidEHMzUYo), it appears to cause an issue with filtered products. We have currently enabled this option so that you can check.

Best regards,
Jack Richardson
8Theme Team

Hello @Lani,

You can enable or disable the navigation in the Elementor editor by following this link: https://prnt.sc/der7iRXq10As.

Watch the tutorials about the Page navigations: https://elementor.com/help/navigator/.

You may select the Flexbox type and then choose the number of Containers (formally: columns) you would like to add. This process is demonstrated in the video shared earlier by another support manager, so please review it carefully.

We also recommend watching some tutorials, such as this one: https://elementor.com/help/container-element/, to become more familiar with working in the Elementor editor, as we noticed you have a few related questions.

Best regards,
Jack Richardson
8Theme Team

Hello @nickporter,

This setting should be applied to all mega menus. However, if you would like to adjust the opening speed for specific menu items, please clarify your request in detail and include screenshots.

The message you see on some mega menu items may appear if the mega menu content has been deleted. You can reassign the content for these items by navigating to XStore Builders -> Header Builder -> Elementor -> All Departments -> Select Mega Menu Content: https://prnt.sc/W-j6iStMelQJ

Best regards,
Jack Richardson
8Theme Team

Hello @nickporter,

It appears that there was a conflict between permalinks. We have resolved this issue by configuring the “Brand base” URL, as shown here: https://prnt.sc/U2RrrmKw3uRE. You can now view the product pages for each brand by navigating to Dashboard -> Products -> XStore Brands: https://prnt.sc/ElcJwhYfKozy. Additionally, the URL in your header menu has been automatically corrected and now redirects customers to the appropriate page: https://prnt.sc/NIbYz4my76XB.

We also recommend using a child theme, as it allows you to modify hooks or filters without losing your changes after a theme update. This will not affect your website’s performance or cause any loading issues, so there is no need for concern.

If you would like to display a custom template in XStore Builders -> Archive Products Pages for a custom product taxonomy, you can configure it by setting the appropriate conditions (please refer to the private content for details).

You can also review our documentation on XStore Builders here: https://www.8theme.com/documentation/xstore/xstore-builders/.

If you have any further questions, please feel free to contact our support team, and we will be happy to assist you.

Thank you for choosing the XStore theme.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Cookster Creative,

We apologize for the delay in our response. We have been investigating the issue on your web-site and providing support to other customers as well. During our review and while working on a solution, we noticed that we are currently unable to access or log in to your staging website. We kindly ask for your assistance in resolving this matter. If you require our IP address, we have included it in the private content.

Additionally, we would appreciate it if you could provide us with FTP access to your staging website, as this would greatly assist us in addressing your request.

We would also like to recommend our plugin, SalesMax, available at https://www.8theme.com/salesmax/. This plugin includes a “Buy More, Save More” feature (among many others) that offers enhanced customization options and an improved UI/UX for websites.

You can find more details in our documentation: https://www.8theme.com/documentation/salesmax/.

Best regards,
Jack Richardson
The 8Theme Team

Hello @josephchan,

At this time, we have not received any requests https://www.8theme.com/roadmap/ regarding the display of searchable pages. However, if you would like to implement such a feature, it would require custom development work.

Please note that requests involving modifications to the search functionality are not covered under Envato’s support policy.

To ensure the work is completed efficiently and to a high standard, we recommend submitting your request to our trusted partner, WP Kraken. (see private content)

You will receive:
– A prompt quote and timeline
– Turnkey implementation by a vetted team
– A warranty for the delivered work

Best regards,
The 8Theme Team

Hello @DashDoor,

Could you please provide us with a screenshot and url of page for the search area you would like to modify on your website? The information you have provided so far is insufficient for us to proceed. Based on our understanding, you may want us to improve the search area on your homepage, similar to the example shown here: https://prnt.sc/cfeI8WIZ0nSA. To implement this, we will need temporary wp-admin access to your website (you can attach it in the private content section).

Regarding your request about the “Read More” button text, we can see that the correct text appears on your products here: https://prnt.sc/OtFqkKapL7pD. Please note that some products may display the “Read More” button because they are out of stock. Kindly check the product statuses, and if you need further assistance, please provide us with more details about your request.

Best regards,
Jack Richardson
8Theme Team

Hello @martijntje,

We apologize for not noticing the message you posted above our previous reply. Could you please check the products on the home page as well? We have made some improvements there too.

Best regards,
Jack Richardson
The 8Theme Team

Hello @martijntje,

You would like to modify the button colors and some spacing, correct? If so, please clear your browser cache and check again.

Best regards,
Jack Richardson
The 8Theme Team