Dear @Allen,

I hope this message finds you well. I would like to inform you that our support policy does not typically provide customization services such as adjusting spacings, sizes, and colors to align with personal design templates. Specifically, modifications related to custom changes like the one you encountered, which resulted in an incorrect layout shift on a single product on a mobile device, as seen here: https://prnt.sc/Xernu8Wygfns.

However, on this occasion, we have made the following adjustments to meet your requirements:

1. Completed
2. Completed
3. We have added the following custom CSS: https://prnt.sc/eiA6wUzVRYsH.
4. We noticed that the padding-left for Tabs was set at 2px, as shown here: https://prnt.sc/wt_97Fi16yvZ, but the padding-right was missing. We have reconfigured the computed box settings of Tabs, achieving the results visible here: https://prnt.sc/v8VDPxgaTOw8.
5. Please review the additional modification here: https://prnt.sc/c7H003hKrpL5.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Lyana,

We hope this message finds you well. We are pleased to inform you that the issue with your website has been successfully resolved. You can view the updated status via this link: https://prnt.sc/JYeFmdtARhTQ.

To ensure the best performance on your end, we kindly ask that you clear your browser’s cache before reviewing the changes. Additionally, for a more thorough verification, you might consider using an alternative browser.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Abdullah,

I hope this message finds you well. We have recently cleared the caches on the demo, and we anticipate that this should enhance its performance. Could you please take a moment to check and confirm if the improvements meet your expectations?

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Alfi

We hope this message finds you well. We are writing to inform you that we have successfully replicated and resolved the issue about extra border displayed after copying to clipboard action. The necessary fixes have been implemented in the following file: xstore/js/etheme-scripts.min.js

These updates have been applied to your website and will be included in next theme update also. We kindly ask you to review the changes at your earliest convenience and confirm whether the issue has been resolved to your satisfaction.

Thank you for your patience and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Yasir Alam 8Theme,

Thank you for reaching out to us with your request regarding the display of random products on your WooCommerce site.

We would like to inform you that your request falls outside the standard scope of support we offer, as it pertains more to customization rather than typical troubleshooting or configuration issues.

For guidance on how to implement this feature, we recommend visiting the WooCommerce support forum where similar questions have been addressed. You can find a relevant discussion here: https://wordpress.org/support/topic/display-random-products/. Alternatively, you may wish to post a new query there, as the functionality you are interested in involves modifications to the WooCommerce plugin’s code.

Should you require personalized customization services, we kindly invite you to submit a request through our customization panel available at: https://www.8theme.com/account/#etheme_customization_panel/. This will allow you to engage directly with our technical team who are equipped to assist you further.

Thank you for your understanding, and we look forward to assisting you.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Fardin,

I hope this message finds you well. We are reaching out to assist you with the issue you reported regarding invisible products on your shop page.

To effectively address this concern, we kindly request detailed information about the specific steps you followed or the browser in which the issue occurs. Our team has conducted thorough testing across various browsers and devices, including both incognito and logged-in sessions, and we have not encountered the issue you described.

In the absence of replicating the problem on our end, it becomes challenging for us to provide an accurate solution. As a suggestion, you might consider testing your website using the default Storefront theme. This approach will help determine whether the issue is related to your server or possibly due to modifications from third-party plugins affecting the product display on your shop page.

We appreciate your cooperation and look forward to your response so we can resolve this matter efficiently.

Best regards,
Jack Richardson
8Theme’s Team

Dear @finleydesign,

We hope this message finds you well. We would like to inform you that due to the presence of multiple headers in your current setup, it is necessary to define the content for the additional Mobile Menu tab. You can do this by adjusting the settings at the following link: https://prnt.sc/owM5qdX6tTMK.

We have configured the ‘MOBILE MAIN MENU’ for your multiple headers, and it appears to be functioning as expected. You can review the settings here: https://prnt.sc/gX4DoentE5Af -> https://prnt.sc/9LNMoQ7X9g2e.

Please take a moment to check the current configuration. Should you need to modify the menu or alter the type of additional content, you will need to update the settings for the multiple headers accordingly.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Alpha111,

We hope this message finds you well. We have identified a discrepancy in the naming of a filter within your child-theme/functions.php file. It appears that ‘ethome_elementor_checkout_new_widgets’ was used instead of the correct ‘etheme_elementor_checkout_new_widgets’.
You can view the incorrect version here: https://prnt.sc/q_2ydqcG863U.

We have taken the liberty of correcting this in your file and have verified the presence of the new widgets in the checkout page builder. You can review the updated configuration here: https://prnt.sc/z2nZUej_GWRf.

Please take a moment to check the modifications and continue enjoying the process of creating your customized checkout page with the newly separated widgets.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Factoryfresh,

Thank you for reaching out to us with your concerns. We understand that you are experiencing difficulties with customizing the checkout fields on your website. We apologize for any inconvenience this may have caused.

To better assist you, could you please provide us with more details about the specific changes you are trying to implement? Additionally, if you could share any screenshots of the issues, that would be very helpful.

In the meantime, we recommend ensuring that your theme and any plugins you are using are updated to their latest versions, as this often resolves compatibility issues.

Also, you can read the next topic about the implemention of the modifying checkout fields -> https://www.8theme.com/topic/customizing-checkout-page-remove-state-field/#post-353720.

The ‘woocommerce_checkout_fields’ are origin WooCommerce plugin filter and details of modification you may read on their documentation -> https://www.8theme.com/topic/customizing-checkout-page-remove-state-field/#post-353720.

Please let us know how you would like to proceed or if there is anything else we can help you with. We are here to assist you every step of the way.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Wealth Magnet,

I hope this message finds you well. Could you please provide further clarification regarding the issue you are experiencing with Elementor? It would be immensely helpful if you could include screenshots or links to illustrate the specific problem you are encountering. This will enable us to understand and address your concerns more effectively.

Additionally, we would like to offer a recommendation to enhance your site’s performance and usability. We advise using an Elementor page builder plugin only. Based on our experience, Elementor not only provides a user-friendly interface but also includes additional features and is built on optimized code. Once you decide on your preferred page builder, you can create all content for your pages, posts, and products using that builder. This approach will help us provide you with more targeted solutions. Please note that using more than 1 builder, such as Gutenberg, WPBakery and Elementor on the same page, might lead to compatibility issues.

We look forward to your response and are here to assist you with any further inquiries or concerns you might have.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Gand,

Thank you for contacting us and bringing to our attention the issues you have encountered following the recent upgrade of our theme. We sincerely apologize for any inconvenience this may have caused you.

It appears that you were using an earlier version of the XStore theme and upgraded to version 9.3.11. Unfortunately, the necessary fix that was included in your files will only be implemented in the upcoming version 9.3.12. We have proactively added the fix to your xstore/page.php file, and we assure you that this fix will be permanently included from version 9.3.12 onwards.

We appreciate your patience and cooperation as we resolve this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jackc Richardson
The 8Theme Team

Dear @Vehbi Kurtcebe,

We hope this message finds you well. We are writing to inform you that we have successfully identified and resolved the issue affecting your website. The necessary corrections were implemented in the file located at xstore/framework/features/woocommerce/quantity-discounts.php.

Please be assured that this fix will be included in the upcoming theme update.

Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Alpha111,

We hope this message finds you well. We would like to inform you that certain validations have been applied to your previous submission. To proceed, please incorporate the following code:

add_filter('etheme_elementor_checkout_new_widgets', '__return_true');

For your reference, an example of how this code should be added to the child-theme/functions.php can be found in the screenshot linked below:

https://prnt.sc/aMkVRa1grDPN

Please pay particular attention to the quotation marks used in the code. Incorrectly typed quotation marks are interpreted by WordPress as undefined constants, which could lead to errors.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Alpha111,

I hope this message finds you well. I am writing to address your recent query regarding the use of the default Elementor widget ‘Image Box’, which can be viewed here: https://prnt.sc/H2FSr2ov89cw. Please note that the settings for this particular widget are embedded within the Elementor plugin’s code and are not modifiable through the XStore theme, as it is not a widget provided by the theme.

As a solution, we have developed an analogous widget with even more settings within the XStore theme called ‘Icon Box’. You can view it here: https://prnt.sc/aCeOuSq3fjeu. We have configured this widget for your use, as shown here: https://prnt.sc/zvhoTVPcQcNi, https://prnt.sc/NcLdzUVLlCTf. This widget has been designed to ensure the correct positioning of elements, which should meet your requirements.

Moreover, our theme supports numerous widgets that can be enhanced with dynamic values, allowing your creativity to be the only limit. We also invite you to explore the visual diversity of different widgets with various designs at the following link: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

Thank you for choosing our services. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Mendel Birnbaum,

We hope this message finds you well.

Regarding your inquiry about security vulnerabilities in the XSTORE CORE plugin, we have addressed and resolved these issues in the Version 9.3.9 / Core plugin 5.3.9 (Security Update) https://xstore.8theme.com/update-history/. For more details, please read our response here: [Security Update on XSTORE CORE]https://www.8theme.com/topic/urgent-vulnerability-in-xstore-is-it-solved/#post-396635.

Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,

Jack Richardson
8Theme’s Team