Forum Replies Created

Viewing 30 posts - 4,711 through 4,740 (of 17,794 total)
1 2 3 … 157 158 159 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Raghoo,

    Thank you for reaching out to us, and please accept our apologies for the delay in responding.

    After reviewing your query, we noticed that this issue has not been reported previously on our forum. It appears to have arisen following recent updates to the WooCommerce plugin or other plugins installed on your website. Based on the forum links you shared, it seems this issue is not related to our theme but rather to WooCommerce itself.

    Additionally, we came across the following topic on the WordPress support forum: https://wordpress.org/support/topic/variable-products-switching-back-to-simple-products/. The discussion there includes suggestions from the author that may help resolve the issue.

    As our support team is dedicated to assisting with our own projects, we kindly recommend submitting your query on the WooCommerce support forum for further assistance. If you find a solution, we would greatly appreciate it if you could share it with us. This way, other customers who may encounter the same issue can benefit from the resolution.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Support Team

    #426184 Copied In reply to: WooCommerce Variable Products Turning Simple
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Grace,

    We hope this message finds you well.

    We have reviewed the functionality on your desktop device and noticed that it is not working as expected there either. To assist us in resolving this issue, could you kindly provide a video demonstrating the correct functionality on your desktop?

    Additionally, if the issue does not occur on your desktop, we recommend creating a new static block specifically for use in the Mobile Panel. This is because the current setup may have conflicting unique IDs, which could be causing the script to function incorrectly on smaller devices within the Mobile Panel section.

    Thank you for your cooperation and support. Please let us know if you need any further clarification.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425913 Copied In reply to: Static Block Not Functioning Correctly On Website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Yasir Alam,

    Thank you for reaching out to us.

    If you would like to enable equal height for all product widgets, you can easily achieve this by adding the desired widgets and selecting the “Equal Height” option in the widget settings. This feature is available in the “Products Archive” widget and the “Products Grid” widget, as they are designed with a modern content structure and built from scratch to support this functionality.

    For scenarios where you wish to apply the same option to “Cross-sells” or “Recently Viewed Products”, you can utilize the “Products Grid” widget. Simply select the appropriate Data Source option to display the desired product type (e.g., cross-sells, up-sells, recently viewed, etc.).

    We hope this clarifies your query. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425907 Copied In reply to: equal height for all products and pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @carliczyk,

    Thank you for reaching out to us.

    Unfortunately, it is not currently possible to create separate search results pages for different cases without additional customization. If you would like to submit a feature request, you can do so through your account page on our website.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425742 Copied In reply to: Search results for blog page not working, only product search results showing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @carliczyk
    We have checked your product and it works correctly -> https://gyazo.com/d08f388d2f05bc8d3f6d88c5f2fbfce1. Did you manage to fix it or there is some configuration applied for that product ?
    Kind regards, Jack Richardson

    #425732 Copied In reply to: Variation images and descriptions are no longer working when creating new products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abhishek Gupta,

    We hope this message finds you well.

    Upon reviewing the server files for your website using our theme, we noticed that the “JS” folder was missing. This absence was the reason for the missing files and associated errors on your website. To resolve this issue, we have uploaded the necessary files to your server.

    You may now check your website, and you should find that there are no errors currently present. Additionally, if you have a CDN cache enabled on your website, we kindly request that you clear it to ensure the changes take full effect.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425731 Copied In reply to: Urgent Support Needed for Xstore Core Plugin Compatibility Issue
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @saleh
    Unfortunately, we are unable to provide you the solution as we cannot reproduce it from our side. So, we can suggest you few solutions that you can choose from:

    1/ Hide the quick view button on products for mobile devices. If so, then you can add custom CSS to your Archive products Elementor widget.

    2/ Change the quick view type to popup design (You can find the settings in your Theme Options)

    Kind regards, Jack Richardson
    The 8theme’s team

    #425729 Copied In reply to: issue in quick view panel doesn’t close probably
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Gracu_
    Please, check now !
    Kind regards, Jack Richardson

    #425728 Copied In reply to: Problem with waiting list in the customer panel page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tugba,

    We hope this message finds you well.

    We would like to inform you that the issue you are experiencing is not related to our theme but rather to the “WPS Hide Login” plugin currently installed and activated on your website. Upon deactivating this plugin, everything functions correctly, indicating that there may be some code within the plugin that prevents the Elementor header from displaying on the wp-login\ page URL.

    Also, we switched off the Customizer header builder in Theme Options as you are using the one from Elementor builder based.

    We kindly recommend reaching out to the plugin’s author for further assistance or considering deactivating the plugin on your website to resolve the issue.

    Should you have any further questions or require additional support, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425727 Copied In reply to: wp-login, wp-admin 404 page appareance problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    I hope this message finds you well.

    As you may already know, our processes are designed to align with the needs of our customers. Up until now, we have not received similar requests, as most clients have been able to customize styles and typography directly within the widget you mentioned. This widget offers a variety of options, including color and typography settings (https://prnt.sc/JaRIbrSe_QqG). Additionally, you can create a global widget (please refer to this guide: https://elementor.com/help/global-widget-pro/) or simply use the right-click feature to copy styles and apply them to another products grid widget.

    That said, if you still require this specific functionality to be reviewed, we kindly encourage you to submit your request on our task board here: https://www.8theme.com/roadmap/. This will allow us to assess its popularity and consider it for future updates.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425722 Copied In reply to: Can not set custom style for H tag via elementor
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Plethora,

    We hope this message finds you well.

    Our support team is here to assist you with resolving bugs or issues. However, based on your recent request, it appears that you may require a custom review of your website’s configuration.

    If this is the case, we kindly suggest the following options:

    1. Create a Staging Environment: As previously recommended, setting up a staging environment would allow us to review your website’s settings and configurations in a controlled space.

    2. Submit a Custom Request: Alternatively, you can submit a request for a detailed analysis and tailored solutions via the following link: https://prnt.sc/ymbemnDweR1y. Please note that this type of analysis falls outside the scope of our basic support services.

    We hope this helps clarify the next steps. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Support Team

    #425721 Copied In reply to: cart and checkout pages are not working with translatepress plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    I hope this message finds you well.

    As you may already know, our processes are designed to align with the needs of our customers. Up until now, we have not received similar requests, as most clients have been able to customize styles and typography directly within the widget you mentioned. This widget offers a variety of options, including color and typography settings (https://prnt.sc/Vb3rm7_LU_ty). Also, there is unique styles options for each menu item if there is such need (https://prnt.sc/a-TEYbdhGY82). Additionally, you can create a global widget (please refer to this guide: https://elementor.com/help/global-widget-pro/) or simply use the right-click feature to copy styles and apply them to another menu list widget.

    That said, if you still require this specific functionality to be reviewed, we kindly encourage you to submit your request on our task board here: https://www.8theme.com/roadmap/. This will allow us to assess its popularity and consider it for future updates.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425719 Copied In reply to: why custom footer can not have default H1 fontsize for headline widgets?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Tommy,
    We are happy you sorted it out.
    Kind regards, Jack Richardson

    #425713 Copied In reply to: why styling for category badge is not applied?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    We hope this message finds you well.

    We are pleased to hear that the matter has been successfully resolved. Thank you for your understanding and cooperation throughout the process.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425712 Copied In reply to: Can not overwrite default font style in elementor
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @saleh,

    We hope this message finds you well.

    Could you kindly try adding the following custom CSS code in Theme Options -> Theme Custom CSS -> Global CSS? 

    body:has(.et-quick-view-wrapper) .template-container {  
    pointer-events: none;  
}

    If you encounter any issues or require further assistance, please don’t hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425526 Copied In reply to: issue in quick view panel doesn’t close probably
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abhishek Gupta,

    We hope this message finds you well.

    As you have a cache plugin installed, it is important to clear the cache after making any changes or updates to ensure everything functions as expected. We have already cleared the cache on our end, and it appears that the styles and other elements are now displaying correctly.

    If you continue to experience issues, we recommend temporarily deactivating the cache plugin to check if the problem is resolved. If deactivating the plugin resolves the issue, it is likely related to the plugin’s settings rather than our theme. In such a case, we suggest reviewing the plugin’s configuration.

    Should you have any questions regarding the caching settings, we kindly advise reaching out to the plugin’s support team for further assistance.

    Thank you for your understanding, and please feel free to reach out if you need any additional help.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425525 Copied In reply to: Urgent Support Needed for Xstore Core Plugin Compatibility Issue
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    Thank you for sharing your feedback with us.

    We strive to develop our products based on the needs and requests of our customers. As we have not received similar requests in the past, we kindly encourage you to formally submit your request on our taskboard. This will allow us to evaluate its popularity and consider it for future updates.

    If you are not fully satisfied with our product for all of your 40+ domains, you have the option to submit a refund request.

    Please feel free to reach out if you have any further questions or concerns.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425524 Copied In reply to: Can not set custom style for H tag via elementor
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tugba,

    Thank you for providing the access details. While the credentials are now correct, we have noticed certain limitations when attempting to view specific sections of the dashboard, such as XStore Builders, Elementor settings, and others.

    We believe this issue on your website may be caused by the following reasons:

    1. The wp-login URL appears to be incorrect, resulting in a 404 error page.
    2. There may be misconfigured conditions for the 404 template built in Elementor. For instance, if a simple page named “404” was created without being properly assigned as the 404 template, it will not function as intended.

    We recommend reviewing these aspects to resolve the issue.

    Best regards,
    The 8Theme Team

    #425523 Copied In reply to: wp-login, wp-admin 404 page appareance problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    We hope this message finds you well.

    Could you kindly provide us with a video or screenshots demonstrating the correct functionality in other themes, specifically with the configuration of the custom line count for the product title and the custom line height?

    Your assistance in this matter would be greatly appreciated.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425519 Copied In reply to: can not setup default line-height for product title in product grid
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    Thank you for reaching out to us.

    As we mentioned previously, we have not received similar requests from other customers, which suggests that this particular configuration is not widely sought after. However, since you have conducted tests and identified areas where certain widgets could be improved, we kindly ask you to submit your request on our task board. This will allow us to evaluate its popularity based on customer votes.

    Additionally, we will review the list of widgets you mentioned you plan to create and forward it to our development team for further assessment.

    We appreciate your feedback and efforts in helping us improve. Should you have any further questions or suggestions, please don’t hesitate to let us know.

    Thank you once again!

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425512 Copied In reply to: why custom footer can not have default H1 fontsize for headline widgets?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    We hope this message finds you well.

    We have thoroughly rechecked and can confirm that everything is functioning correctly on your website (please see: https://gyazo.com/09a101daea974a863cea67e4c306c0ab) as well as on our local environment (please see: https://gyazo.com/4b2c0b531fcb4ea2dd060fc2c3ab2a6d).

    It appears that you may have applied some additional settings during your testing process that are not commonly used by our other customers, as we have not encountered this issue before. If you are still experiencing any problems on your end, we kindly ask you to share the specific steps to reproduce the issue.

    Thank you for your cooperation. Please don’t hesitate to reach out if you have any further questions or concerns.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425509 Copied In reply to: why styling for category badge is not applied?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    Thank you for reaching out to us.

    We would like to clarify that we have not received any customer feedback regarding the issue you reported. Therefore, this does not indicate that our theme is incompatible with Elementor due to the bug you identified because there is nothing perfect but there is a posibility to make it better with fixes.

    After reviewing the video you provided, we noticed that the typography settings for the title element are not applying correctly because the “Show Title” switcher is set to the “off” state (please refer to the screenshot here: https://prnt.sc/Bea7wKOuedfh). Once the switcher is enabled, the typography settings function as expected.

    That said, we have taken note of this behavior and will work on a solution to ensure that typography settings are hidden when the “Show Title” switcher is inactive. We appreciate you bringing this to our attention and sharing the details with us.

    If you have any further questions or concerns, please don’t hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425505 Copied In reply to: Can not overwrite default font style in elementor
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    Thank you for reaching out to us and sharing your valuable suggestions. We always strive to listen to our clients’ feedback, and your input regarding the global typography styles in Elementor, specifically for product titles in the Elementor Product Grid widget, is greatly appreciated.

    To address your suggestion, we kindly ask you to review the following video: https://gyazo.com/df0b0e4b5a86b356d55c2340f5356f56. The video demonstrates the current functionality of switching between different global typography styles set in Elementor. As you may notice, there is a slight line-height adjustment, but it aligns with the settings you provided here: https://prnt.sc/bto_yWWWnfAK.

    If the solution is functioning as expected, we kindly ask you to confirm so that we can include this fix in the next global theme update. However, if there are additional adjustments or specific changes you would like us to implement, please provide us with more detailed instructions so we can ensure it works as intended.

    Thank you once again for sharing your ideas and helping us improve. We look forward to your feedback.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425342 Copied In reply to: Can not set custom style for H tag via elementor
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @saleh

    What devices did you use for such testings ? What browsers did you tested the issue from ?
    We should ask you one more time those questions and seems you just ignored them for us.
    Thanks for understanding our position !

    Kind regards, Jack Richardson
    The 8theme’s team

    #425328 Copied In reply to: issue in quick view panel doesn’t close probably
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Woolwolf,

    We hope this message finds you well.

    To enhance the user experience on small devices, you might consider hiding certain items from the table to ensure the button remains consistently visible. As a suggestion, you can try applying the following custom CSS in Theme Options -> Theme Custom CSS -> Mobile CSS: 

    .woocommerce-order-downloads th.download-remaining,
.woocommerce-order-downloads .download-remaining {
    display: none;
}

.woocommerce-order-downloads .woocommerce-MyAccount-downloads-file {
    height: auto;
}

section.woocommerce-order-downloads {
    overflow: auto;
}

    Please feel free to test this solution and let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425325 Copied In reply to: Download is off screen on mobile devices
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    I hope this message finds you well.

    Could you kindly provide us with screenshots of the “limit title by lines” option as it appears in other themes, along with confirmation that the line-height functionality works correctly in those cases? Additionally, we would appreciate it if you could share the specific names of themes you tested, as well as the widgets that include such options.

    If possible, please also provide the URLs of the pages where this functionality is demonstrated. This will allow us to review their implementation and evaluate whether adopting a similar solution would be feasible for us. If it aligns well with our requirements and does not introduce breaking changes, we will consider implementing a similar approach.

    Thank you in advance for sharing these details.

    Best regards,
    The 8Theme Team

    #425320 Copied In reply to: can not setup default line-height for product title in product grid
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @YooMart,

    We hope this message finds you well.

    We kindly request you to review the current setup at your earliest convenience. Our team has made some adjustments to the XStore Core plugin files related to email templates. Additionally, we have deactivated the plugin you had installed for creating custom email templates in WooCommerce scenarios.

    Once you confirm that everything is functioning correctly on your end, we will proceed to include these improvements in the next theme update.

    Thank you for your cooperation and support. Please do not hesitate to reach out if you have any questions or require further assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425316 Copied In reply to: Email builder not sending User Name and Password for The New Account
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    Thank you for reaching out and for providing information regarding the testing of our Menu List widget.

    We would like to kindly clarify that this widget was developed quite some time ago, and its structure cannot currently be modified to accommodate all the options available in Elementor’s global configuration settings. By default, when this widget is added, the tag for subtitles is set to h3. If you wish to change this to a different tag, you can easily do so by adjusting the tag option within the menu item settings (https://prnt.sc/A683no5g1EUh).

    Additionally, typography settings can be customized by configuring the global fonts for menu items in the Style tab. Please refer to this screenshot for guidance: https://prnt.sc/Vft9mlBuyQx2. Once these settings are applied, the typography styles will inherit the values defined in Elementor’s general settings, which should help you achieve the desired outcome.

    However, as mentioned earlier, due to the widget’s existing structure, it is not possible to enable such inheritance by default. We kindly suggest implementing the solution outlined above and letting us know if the results align with your expectations.

    If you would prefer us to develop a new widget that fully meets your requirements, we encourage you to submit your request on our Future Requests Taskboard: https://www.8theme.com/roadmap/. This platform allows other customers to vote on suggestions, helping us prioritize future developments.

    Thank you for your understanding and cooperation. Please feel free to reach out if you have any further questions or need additional assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #425314 Copied In reply to: why custom footer can not have default H1 fontsize for headline widgets?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Tugba

    Please, check the credentials you provided as they are incorrect now.
    Thanks for understanding !

    Kind regards,
    Jack Richardson
    The 8theme’s team

    #425305 Copied In reply to: wp-login, wp-admin 404 page appareance problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @sethr

    Did you check both screenshots we provided above ? There is an option to the the object-fit to cover that should fix such issue on images. Could you try to set it and check then ?
    As we already wrote before such widget is default so you can also ask for support in the Elementor support forum -> https://wordpress.org/support/plugin/elementor/ as such issue is not related to our theme.
    Thanks for respecting our support rules !

    Kind regards, Jack Richardson
    The 8theme’s team

    #425169 Copied In reply to: Image size in builder are not holding in published page
  • 1 2 3 … 157 158 159 … 592 593 594
    4,711–4,740 of 17,794 posts
Viewing 30 posts - 4,711 through 4,740 (of 17,794 total)
1 2 3 … 157 158 159 … 592 593 594