Dear @Kruczek WebHouse,

We hope this message finds you well. We are currently investigating the potential causes of the issue you have reported. Our team is diligently working to identify a solution and will provide you with an update as soon as possible.

In the meantime, we recommend reviewing recent discussions related to WordPress, as it appears that this issue may not be unique to the XStore theme. You may find the following topic particularly relevant: https://www.8theme.com/topic/issue-with-server-cpu-ram-since-last-update-not-the-first-post-to-report-this/#post-403080.

Also, it would helpful for us if you could check the CPU usage with the previous archives with XStore v.9.3.11 & XStore Core v.5.3.11 versions. If you are able to make such test, please give us a feedback and we will send you the archives for test.

Thank you for your patience and understanding. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Niddy,

I hope this message finds you well.

We have reviewed the changes made between June 29 and July 3 and can confirm that the only updates during this period were to XStore version 9.3.14 and the Core plugin version 5.3.14, which are the latest releases. It is important to note that these updates were officially released on June 27. Based on the screenshots you provided, even if the updates were applied on your end between June 28 and June 29, the graphs indicate that everything was functioning correctly. This observation leads us to consider the possibility of updates to other plugins as well. Could you please verify if there were any additional plugin updates around that time?

Regarding your inquiry about third-party URLs, we have thoroughly inspected the archives of both the XStore theme and XStore Core plugin and found no references to such URLs. To ensure the security of your website, we recommend double-checking any third-party plugins that may have been installed.

Furthermore, we have submitted a request for you to consult with your hosting provider to identify the most resource-intensive requests on your website. This information will help us determine if they are associated with our XStore theme, or possibly with other plugins like Elementor or WooCommerce, all of which received updates between June 24 and June 27.

Thank you for your attention to these matters. We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Niddy,

I hope this message finds you well. We have noticed a number of discussions regarding elevated CPU usage on the WordPress support forums recently. This trend suggests that a recent update to WordPress may be causing increased CPU consumption when used in conjunction with our theme and certain plugins.

Could you kindly review the following topic: https://wordpress.org/support/topic/high-cpu-usage-58/? Additionally, we would appreciate it if you could contact your hosting provider and request that they gather the query requests contributing to the high CPU usage. This information will be invaluable in helping us identify potential areas of our code that could be optimized.

Also, could you please, provide us an answer of what previous theme version was installed on your web-site. In such case we could identify the possible start of issues.

Thank you for your cooperation and assistance in this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Jari de Boer,

We hope this message finds you well. We wish to inform you that we have deactivated an option on your website as it was previously enabled. You can view the specific change made at the following link: https://prnt.sc/nte9HuNRSkve.

The popup now does not have a progress bar -> https://prnt.sc/YlBaegeiXYvt

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Kruczek WebHouse,

We would like to suggest that you consider testing your website with an alternative theme for a period of 1-2 days. It may be beneficial to set up a staging website for this purpose. As previously mentioned, this issue is unfamiliar to us, and we are committed to finding a solution that will be advantageous for both parties.

Regarding the issue with lscache, we recommend reaching out directly to the plugin’s author for further insights. Their response may provide clues as to why you are experiencing CPU overloading and excessive caching.

Additionally, we advise you to review the .htaccess files from both your previous and current websites. There may be configurations triggering frequent refreshes or recaching processes.

Thank you for your attention to these suggestions. We look forward to resolving these issues together.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Zoljargal,

I hope this message finds you well. I would like to address your queries as follows:

1. Currently, the option you are looking for is not available directly. However, you are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Alternatively, if you require additional customization, please submit a request through our customization panel available at https://www.8theme.com/account/#etheme_customization_panel.

2. We provide the filter ‘etheme_elementor_ajax_search_categories_args’ which allows for the modification of the Categories query in Ajax search Elementor widgets. We have implemented the following snippet for you to prevent subcategories from appearing in your Categories dropdown:

add_filter('etheme_elementor_ajax_search_categories_args', function($args) {
    $args['hierarchical'] = false;
    return $args;
});

You can view the changes here:
– Before: https://prnt.sc/GActS3PrheeU
– After: https://prnt.sc/Wdpe_kC1BGvU

3. For translation purposes, please use the Loco Translate plugin to search for the strings you need to translate. The string ‘All categories’ should be located within the translations for the XStore Core plugin. You can find more detailed information in our documentation at https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Zito9,

We are pleased to inform you that we have successfully added a unique class of your logo image to exclude it from the Smush lazy loading plugin. You can view the update here: https://prnt.sc/497U322NDagE. As a result, the header will no longer resize upon page load, as the logo image will now load simultaneously with the entire content.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Giorgi,

I hope this message finds you well. We would like to kindly suggest that you reach out directly to the plugin’s author to inquire about its compatibility with our Email Customizer. Upon reviewing their official documentation, we noticed that such details about compatibility with any Email Customizers are not mentioned on their page. You can view the documentation here: https://prnt.sc/gPLwiu8pyWLE.

It may be necessary for the compatibility features to be integrated into their code, as there could be an issue with the initiation of triggers required for loading the customized email templates. For further assistance, you might consider contacting the plugin’s support team directly at: https://wphowto.net/contact.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We can’t provide support for plugins of other developers. Thank you for understanding.

Thank you for your attention to this matter. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @bradbrad,

We hope this message finds you well. Upon reviewing the issues you reported regarding category visibility on your widget, we have identified that the setting “Hide Categories With All Hidden Products” was responsible for the problem. Seems like the products for making this option correctly works were cached in WP. You can view this setting here: https://prnt.sc/xgPFpusse079.

To address this, we have temporarily disabled the aforementioned option. As a result, all categories should now be visible in your widget, except for those explicitly excluded in the query settings. You can confirm the current display here: https://prnt.sc/4lZ1t9O9rfpO.

We apologize for any inconvenience this may have caused and appreciate your understanding as we strive to ensure optimal functionality of your settings.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Ankit Khandelwal,

We hope this message finds you well. We would like to inform you that the issue you are experiencing is due to the use of the ‘Elementor Full-width’ template for certain pages. If you opt for the ‘theme template’, breadcrumbs will be automatically included on these pages via the XStore theme hooks. For your reference, please see the following screenshot: https://prnt.sc/v_JmaJXyrKjv.

As detailed in the description of the ‘Elementor Full-width’ template, you can view which components are incorporated within this template here: https://prnt.sc/fvKGbPUXaQ8k.

To address this, we have implemented a custom snippet in your child-theme/functions.php file:

add_action('elementor/page_templates/header-footer/before_content', function() {
    do_action('etheme_page_heading');
});

This code snippet is designed to ensure that breadcrumbs from the XStore theme are displayed on pages using the ‘Elementor Full-width’ template. For further details, please view this screenshot: https://prnt.sc/VYTEL5v_NWYJ.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @fnhc,

We hope this message finds you well. We are reaching out to request additional details regarding the specific outcomes you are expecting. Could you kindly provide an example of the non-functioning element alongside what you require? This will help us understand your needs better and assist you more effectively.

Furthermore, based on your initial inquiry, it appears you might be looking to incorporate product attributes into the product title. We suggest considering the solution we previously provided, which has been effective for similar queries from our customers. You can review the details at the following link: https://www.8theme.com/topic/i-mistakenly-closed-the-topic-i-still-have-some-concerns-related-to-my-last-topic/#post-359923.

Should this solution not meet your requirements, please provide us with more detailed information. Additionally, for further technical assistance, kindly attach the correct WP admin and FTP access credentials in the private area provided.

Thank you for your cooperation. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Alpha111,

Your request necessitates additional customization, which cannot be implemented immediately and may require a significant amount of time.

Unfortunately, such additional customization falls outside the scope of our basic support services. Should you require further customizations, we kindly invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel . Please note that customization services will incur additional charges.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Alpha111,

We have already provided you an answer for this request:
Additionally, we have noted that the increased scrollbar width has affected the hover functionality. Unfortunately, this issue is tied to the browser’s inherent code, and attempting to fix it may lead to other unintended changes. Therefore, we advise maintaining the current configuration to avoid further complications.
In such case you may try to remove the custom CSS added and check if the hover works in a correct way.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Alpha111,

We hope this message finds you well. We are writing to inform you that we have updated the CSS for the “All Departments” element. The modifications include the following media queries:

@media only screen and (min-width: 1120px) and (max-width: 1536px)

Should you require further adjustments or need to configure additional media queries, we encourage you to select the most suitable options and make the necessary changes. For guidance on using media queries, please refer to the following resource: https://developer.mozilla.org/en-US/docs/Web/CSS/CSS_media_queries/Using_media_queries.

Additionally, we have noted that the increased scrollbar width has affected the hover functionality. Unfortunately, this issue is tied to the browser’s inherent code, and attempting to fix it may lead to other unintended changes. Therefore, we advise maintaining the current configuration to avoid further complications.

Thank you for your understanding and cooperation. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Bagwani,

We have provided a workaround that allows you to edit any of your theme builder templates by accessing the editors from the Table view. You can find the detailed steps here: https://prnt.sc/h6HVMT9GWbBG.

Please note that the error you encountered is associated with the Elementor plugin, not our theme. You can view the issue and its resolution on their GitHub page: https://github.com/elementor/elementor/issues/20423. Since the problem persists, we recommend that you post a topic on the Elementor forum for further assistance.

If you are experiencing any other issues, please describe them and include screenshots if possible. Based on our records, all your previous queries have been addressed.

We appreciate your understanding and cooperation in respecting our support team’s time.

Best Regards,
Jack Richardson
The 8Theme Team