Forum Replies Created

Viewing 30 posts - 4,561 through 4,590 (of 17,794 total)
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  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @redfirm,

    We kindly request your assistance in verifying that this issue does not occur with other themes, such as Storefront. Since the table in question is not coded within our theme, it is possible that the issue may also arise with other themes. If this is the case, it would indicate that the problem lies with Dokan itself.

    In such a scenario, we recommend reaching out to Dokan’s support team for further assistance.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    8Theme Team

    #430180 Copied In reply to: dashboard/products/ select all checkbox error
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @CAMALEAO,

    Thank you for reaching out to us.

    We would like to inform you that the functionality you are referring to is not predefined by default in our theme. It appears that you are requesting a customization feature that falls outside the scope of our standard support services.

    If you are interested in implementing this additional customization, we kindly invite you to submit your request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

    Additionally, we would like to clarify that the functionality you mentioned – changing the main product price dynamically when selecting variations – was not demonstrated in any of our theme demos, including this one: https://xstore.8theme.com/elementor3/electronic-mega-market/product/iphone-14/. Therefore, this is not a bug or issue with the theme but rather a request for a new and unique feature based on your specific requirements.

    We appreciate your understanding and are here to assist you with any further questions or concerns.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #430170 Copied In reply to: I can’t set my size button。It doesn’t change anything, and I want to remove those two texts
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Yasir Alam,

    Thank you for sharing your ideas for future updates. We truly appreciate your input and value your feedback.

    To help us better assess the demand for your suggestion, we kindly request that you also post your request on our task board. This will allow us to gauge its popularity among other clients and prioritize its implementation if it resonates with a broader audience.

    Thank you once again for contributing to the improvement of our services.

    Best regards,
    The 8Theme Team

    #430167 Copied In reply to: New Updat
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @LVRB Love’s Rebel,

    We hope this message finds you well.

    As previously mentioned, the feature in question is designed to work exclusively with simple products. Given that the majority of your products are variable, this functionality may not be displayed for such product types.

    Additionally, we noticed that you are using a separate plugin tailored for this purpose, which offers more configuration settings and styling options.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #430166 Copied In reply to: The waitlist is activated but does not appear on the product and variation when it is out of stock.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @ziga32,

    We hope this message finds you well.

    We wanted to inform you that we are currently encountering a critical error on your website, which is preventing us from conducting the necessary checks.

    If you are utilizing the XStore Elementor Archive Product Builder, we recommend using the Archive Products widget and enabling the option to display product swatches. Please verify if this resolves the issue.

    Should the problem persist, we kindly request that you provide us with additional details and accurate access credentials to your website so that we can investigate further and assist you effectively.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #430163 Copied In reply to: Products module is deprecated, which module to use to show me color atributes?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Dave6641,

    Thank you for reaching out to us.

    If you have submitted a request through the provided form, please rest assured that our developers will contact you via the email address you provided during registration. We kindly ask for your patience as we process your request, and you will receive a response directly in your email inbox.

    For any further inquiries or consultations about this request, please continue the conversation via email with our development team. Kindly note that this topic is now considered closed on this platform.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #430053 Copied In reply to: Email builder – mobile styling issue in local email provider
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @LVRB Love’s Rebel,

    Thank you for reaching out to us.

    If the options provided by our built-in feature do not fully meet your requirements, we kindly encourage you to explore the plugin, which is designed to address more advanced needs. While our built-in feature offers the essential functionalities that cater to the majority of our customers, the plugin serves as an excellent alternative for those seeking additional capabilities.

    Please note that using our built-in feature is entirely optional, and you are welcome to choose the solution that best suits your preferences.

    We appreciate your understanding and thank you for your continued support.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #430052 Copied In reply to: The waitlist is activated but does not appear on the product and variation when it is out of stock.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Alba Tech,

    We hope this message finds you well.

    We would like to inform you that we have conducted an analysis using the Code Profiler PRO plugin, which we installed on your website for testing purposes. The results of this analysis have been shared with you in the private area.

    As per your request, we focused on testing the backend performance, as you mentioned experiencing slowness. Our goal was to identify the underlying reasons for this issue.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #430051 Copied In reply to: Consuming high CPU USAGE while accessing wp-admin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Dave6641,

    Thank you for reaching out to us.

    We would like to inform you that achieving consistent styling across all email platforms can be challenging. However, it is possible to ensure proper styling for the most widely used platforms. Based on the email services you shared, it appears that certain custom properties are not supported, which is likely causing the incorrect display of your email templates.

    In this case, we kindly suggest the following options:
    1. Submit your request on our task board: https://www.8theme.com/roadmap/. Please note that this issue has not been raised by other users on our support forum, and your input would help us evaluate its priority.
    2. Alternatively, you may submit a request for additional customization via your account: https://www.8theme.com/account/#etheme_customization_panel.

    We appreciate your understanding and are here to assist you further if needed.

    Best regards,
    The 8Theme Team

    #430043 Copied In reply to: Email builder – mobile styling issue in local email provider
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @demos,

    We hope this message finds you well.

    Could you kindly activate the patch displayed in the screenshot provided below:
    https://prnt.sc/W2V1M96iqKbz

    Once the patch is activated, we kindly request that you check the issue on your end. Unfortunately, we have not yet received the correct URL from you, which prevents us from verifying the issue ourselves.

    We appreciate your assistance and look forward to your response.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #430039 Copied In reply to: Vendor Product Creation Error in Dokan..
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Yasir Alam 8Theme,

    Thank you for reaching out to us.

    1. Due to the structure of certain older widgets, it is unfortunately not possible to add the requested option to their configuration. However, if you would like to enable such an option for product-based elements on the Single Product page, specifically using Cross-sells or Upsells as the source, you can utilize the “Products Grid” widget. This allows you to set the product source according to your preferences. Please refer to this guide for more details: https://prnt.sc/y4NrI34Sqpd6.

    2. Additionally, there are a few options available to display badges on product images. You can explore them here: https://prnt.sc/qsYZO5e229qK.

    3. If you would like to see this feature implemented in the future, we encourage you to submit a feature request via our https://www.8theme.com/roadmap/. Alternatively, you can request additional customization through your account’s customization panel: https://www.8theme.com/account/#etheme_customization_panel.

    We also noticed that you have configured a solution to display estimated delivery dates on products, which is an excellent implementation (we reviewed the snippet you created). Would it be a suitable option for you to continue using this solution for now while we further analyze the feasibility of implementing the requested feature?

    Please let us know if you have any further questions or require additional assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #430038 Copied In reply to: New Updat
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abhijeet Kumar,

    We hope this message finds you well.

    We would like to bring to your attention that your website currently appears as shown in the following screenshot: https://prnt.sc/ksnlxMSwGHE3. It seems there may have been a reset or modification to your website’s database.

    To ensure we can provide effective support, we kindly request that you review and configure your website to ensure the content is displayed correctly. Once this has been addressed, please submit your response so that we can proceed with investigating and resolving any remaining issues.

    We greatly appreciate your cooperation and understanding in this matter.

    Best regards,
    Jack Richardson
    8Theme Team

    #430032 Copied In reply to: Add to Cart checkbox is enabled for OOS products on Wishlist and Compare pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Abhijeet Kumar
    Could you please, provide us the correct URL of your web-site as it seems to not working now ?
    Kind regards, Jack Richardson
    The 8theme’s team

    #429912 Copied In reply to: Add to Cart checkbox is enabled for OOS products on Wishlist and Compare pages
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdul Moiz,

    Thank you for reaching out to us.

    If you are the owner of the website in question, it is important to be aware of the plugins and functionalities you are utilizing, as well as the features activated from our theme. Upon reviewing the product you shared, we noticed that the image upload functionality for reviews is being handled by a third-party plugin called “Customer Reviews for WooCommerce”. The styling and coding of the recently uploaded product images are also managed by this plugin, as shown here: https://prnt.sc/iOlZ8HIWY7CX.

    Please note that we are not responsible for the functionality or issues arising from third-party plugins. We recommend consulting the plugin’s documentation to ensure it is configured correctly, as there may be an option that needs to be activated.

    Additionally, if you encounter a bug or issue with a feature provided by our theme that replicates the functionality of the plugin, we would be happy to assist you. For example, you can refer to our documentation on setting up the photo reviews feature in the Booster Sales section of XStore here: https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/.

    However, as you are currently using the functionality of a third-party plugin, we kindly request that you refrain from posting questions about issues related to other plugins on our support platform. We appreciate your understanding and adherence to our support rules and privacy policy.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429910 Copied In reply to: Product Reviews – Scroller not visible if there are more than 1 image
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Alyan,

    We hope this message finds you well.

    The issue you encountered is due to a predefined product variation that replaces the main product image with the variation image. As a result, the swap effect was not functioning correctly because only the variation image was being displayed.

    To resolve this, we reset the default product variation for the product in question for testings (please refer to this screenshot: https://prnt.sc/B3s91mcrOQsf). Additionally, we ensured that at least one image was set in the main product gallery to enable the swap effect to work properly. After saving these changes, the swap effect started functioning as expected (you can see the result here: https://gyazo.com/3668d4a99b8aa3fa9ad44c5c2e9ca5a8.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429901 Copied In reply to: Image Hover Effect Not Working in Shop Page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Ombi,

    We hope this message finds you well.

    We would like to suggest exploring the use of different widgets with dynamic parameters to enhance the display of content. For instance, you can utilize the “Icon List” widget and configure it as follows:

    – Select the “Product Brand Name” for the text field (example: https://prnt.sc/JUX4zJlHxs7K).
    – Choose the “Product Brand URL” for the URL field.

    This setup will yield the following results on the single product frontend: https://prnt.sc/PmilMHYtf2Gx.

    If you would like to use the ACF plugin to display product attributes you should follow the documenation of that plugin as it is not related to our support scope.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429900 Copied In reply to: How to create a product specification as shown in the figure
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @redfirm,

    We sincerely apologize for the delay in responding to your inquiry. We have been diligently working to identify and implement a solution for your case.

    We are pleased to inform you that we have created and applied a patch #9460211 to your website. You can view the details here: https://prnt.sc/NnYoW_p4Gz1y.

    With this patch in place, you should now be able to create products within the Dokan settings panel. Please refer to the following link for confirmation: https://prnt.sc/435-ZxZVR37q.

    We kindly request you to check the functionality on your end and let us know if everything is working as expected.

    Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429890 Copied In reply to: There has been a critical error on this website on dokan dashboard add products and products page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Crispy123,

    We kindly recommend reviewing the following response: https://www.8theme.com/topic/loco-translate-cant-translate-comments-block-text/#post-429660. It provides a similar explanation regarding certain strings, and the ones you are searching for can also be found within the WordPress files.

    Best regards,
    The 8Theme Team

    #429789 Copied In reply to: Assistance Needed for Translating “No Comments” Text in xStore
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @demos,

    We hope this message finds you well.

    Could you kindly provide us with the URL of the page where you encountered the error? Unfortunately, we have been unable to locate the issue you mentioned on the website.

    Thank you for your assistance.

    Best regards,
    The 8Theme Team

    #429788 Copied In reply to: Vendor Product Creation Error in Dokan..
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @vdbecom,

    We hope this message finds you well.

    We would like to inform you that the majority of the elements provided by our theme come with their own settings, allowing you to configure sizes, colors, font families, and more. However, it is not feasible to offer unique settings for every element across the entire website. In certain cases, it may be necessary to utilize custom CSS to achieve the desired styling.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #429783 Copied In reply to: I can’t change price font in all web site
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MAHDAR

    No, it is not related to that topic.

    Kind regards,
    The 8theme’s team

    #429779 Copied In reply to: The issues are related to ettheme.swipers.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdul Moiz,

    We hope this message finds you well.

    We kindly request you to review the updates made to the waitlist popup on your website. Our team has implemented improvements in the JavaScript files related to the popups and uploaded the updated files to your website. Please note that these changes will also be included in the next theme update.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #429777 Copied In reply to: waitlist popup on product page doesn’t close after clicking confirm button
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @marcochi,

    Thank you for bringing this to our attention.

    You are absolutely correct that Elementor has updated the class for the text editor widget from .elementor-text-editor to .elementor-widget-text-editor. As a result, the CSS for paragraphs within this widget was not being applied correctly.

    We are pleased to inform you that this issue has already been resolved on your website. Additionally, the fix will be included in the next theme update to ensure compatibility moving forward.

    If you have any further questions or concerns, please don’t hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429776 Copied In reply to: Elementor Text-Editor Settings not work correctly in Xstore Theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Abdul Moiz,

    Thank you for reaching out to us.

    We would like to inform you that we are actively working on resolving the issue you reported. It appears to be a global bug rather than a minor issue, and we are dedicating our efforts to finding a solution as quickly as possible.

    Rest assured, we will notify you as soon as the issue is resolved. We sincerely appreciate your patience and understanding in the meantime.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #429671 Copied In reply to: waitlist popup on product page doesn’t close after clicking confirm button
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Emmy,

    I hope this message finds you well.

    Could you kindly provide more detailed information (screenshots, videos) regarding the specific elements on your website that you would like to modify in terms of colors? Since your website is built using Elementor, you may need to adjust the color settings either through Elementor’s global settings or manually for individual elements within the content editor.

    Please let us know how we can assist you further.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429669 Copied In reply to: How can I change primary colour on xtheme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @MAHDAR,

    We hope this message finds you well.

    It appears that the JavaScript files on your website have been cached, and there seems to be a discrepancy where ettheme is being used instead of etTheme. This is causing an issue, as the variable ettheme is not available in the source code.

    Could you kindly review your cache settings or temporarily disable caching on your website? Additionally, we recommend clearing your CDN to verify if this resolves the issue.

    Thank you for your attention to this matter. Please let us know if you require any further assistance.

    Best regards,
    Jack Richardson
    8Theme Team

    #429667 Copied In reply to: The issues are related to ettheme.swipers.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @priyascsboutique,

    Thank you for reaching out to us.

    We would like to inform you that this feature is currently in its beta phase. At the moment, we are actively testing its functionality and making improvements. We sincerely appreciate your understanding and patience as we work on enhancing this feature.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429662 Copied In reply to: Woocommerce New Product Form (Beta) is support xsyore theme
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @ccnam,

    Thank you for reaching out to us.

    The translation string you mentioned is located within the WordPress configuration. This string can be translated through the WordPress string settings, as shown in the following screenshot: https://prnt.sc/hJcvc4X4PC5g.

    However, as this issue is not directly related to our project or theme, we kindly recommend contacting WordPress support for further assistance. You can reach their support team via the following link: https://wordpress.org/support/forum/how-to-and-troubleshooting/. It is possible that this could be a bug in their code that is preventing the translation of such strings.

    We appreciate your understanding and hope WordPress support will be able to resolve this matter for you.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429660 Copied In reply to: loco translate can’t translate comments block text
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Abdul Moiz

    We sincerely apologize for the delay in responding to your inquiry.

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    Please, check now -> https://prnt.sc/mkGQo6X8CQ9p.

    Kind regards,
    Jack Richardson
    The 8theme’s team

    #429658 Copied In reply to: Email builder not showing templates for failed and other new statuses for customer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear Cavid745,

    We hope this message finds you well.

    The issue with the sticky cart on your website was caused by the z-index value that had been set for a specific section, as shown here: https://prnt.sc/801PVlt6BtPW. To resolve this, we have removed the conflicting value, and the sticky cart is now displaying correctly. You may verify the changes on your website at your convenience.

    Additionally, after clearing the cache in the caching plugin currently active on your website, we did not encounter any other issues.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #429657 Copied In reply to: sticky add to cart is showing overlapping content
  • 1 2 3 … 152 153 154 … 592 593 594
    4,561–4,590 of 17,794 posts
Viewing 30 posts - 4,561 through 4,590 (of 17,794 total)
1 2 3 … 152 153 154 … 592 593 594